Augie was very friendly. Took time to personalize our tour

Amazing management team!!!

Very friendly

The work order says completed but nobody has even worked on the washer and dryer. There has also been no communication after I’ve emailed a couple times to get any sort of confirmation or timeline. I don’t feel valued. Can you guys please help?? I usually don’t like to complain but I haven’t been able to use my washer and dryer for over 2 weeks now. I understand if parts need to be ordered and all the logistics, but the least you guys could do is communicate that.

The request eas not completed. It was marked ncomplete in the system, but the work has not beeb done. This isnt the first time this has happened.

The maintenance team usually completes any maintenance needed in my apartment in a timely manner and I am very pleased with their service.

Management is very poor when following up with tenants

The maintenance guy was at my door yesterday morning (I saw him in my security camera) , but he didn't wait for me to open the door. So, he didn't do anything in my apartment.I have not heard back from them regarding and issue I reported more than one month ago, when the rain hit hard o er night and the next morning I found water in my leaving room.

The hallway is still very dirtyNo one has come to clean it

My experience overall hasn’t been terrible, the new leasing management team is extremely nice and friendly, they are always there to talk about the apartment and the problems that are going on, they are very open to questions about your lease and overall very understanding on what your going through but that doesn’t mean that the building itself isn’t in good condition, the building on one side is caving in to the point where the doors do not close fully, and the amount of bugs that there are is extremely sad, I have done everything including ways on my own and on my own expense to clear out the amount of bugs but nothing is working all it’s doing it scaring them away for like 2 full days and then they come right back, I have found bugs in my fridge and in my cabinets, they are all over the rooms and bathrooms, the closets, literally EVERYWHERE, to the point where i don’t even like sleeping in my bed cause i have woken up with them crawling on my pillow a few times, and it’s not what we are doing at all, it’s the whole apartment as a whole they started in one side of the building where my friend lives and they have just progressively gotten worse throughout the apartment complex.