Good afternoon,I’m writing to you because I’m feeling really let down by the service I’ve received at Lookers Glasgow Audi body shop. I chose a main dealer for my body work paying a premium total of £2,520.00, specifically because I wanted the peace of mind that comes with Audi’s "exacting standards".I understand that mistakes can happen in a busy workshop, and I was patient when the car was delayed due to short staff and even when my windscreen was accidentally cracked while in your care. However, after picking the car up today, it’s clear that the quality control has completely slipped, and I’ve essentially been charged for work that hasn't been finished.There are several major issues that I would like resolved:• Unfinished Paintwork: My invoice clearly lists "Rear Bumper - Full Paint", but the original scratches are still there. It seems I’ve paid for a respray that wasn't done.• The Quarter Panel: I was charged for a Ding + Rust Spot (Includes Pull). The rust was touched up, but the dent is still there. The "pull" I paid for wasn't done.• New Blemishes: There are now fresh marks on the edges of the bonnet that weren't there before.Furthermore, my invoice was incorrectly made out to Allstar Business Solutions. I’m a private customer, and I even had to provide my own copy of the estimate just to get the price corrected to the agreed amount.Because of the delays and the windscreen issue, I had to extend my temporary insurance three times, costing me £72.00 out of my own pocket. This has been a lot of extra stress and money for a job that should have been straightforward.To make this right, I'd be grateful if you could investigate and rectify these issues.1. Finish the Bumper & 1/4 Panel: Complete the respray and the dent pull I’ve already paid for.2. The Missed Ding: Your assessors missed a prominent ding on the other side twice.3. Full Machine Polish: I’d like the whole car polished so the finish is uniform across all panels.4. Rectify the front bonnet: there two scuffs either side of the bonnet at the top which weren't there but should have been painted in the full bonnet respray.Looking forward to your response on this matter.Kind Regards,Idrees Sarwar

Since Lookers car dealer was bought over by Parks I have not enjoyed the same level of service and customer care. My car; a F Pace Jaguar was purchased from Lookers in February 2024 and there was a noise coming from the tailgate, Parks attempt at resolving this was to fit new struts, this did not help. I took my car back to them with this fault and a new one where the remote climate was setting off the alarm, Parks told me this was not fixable!!I contacted your bodyshop and got a call back from Ian Murdoch and I immediately felt I was a valued customer and he understood my frustrations and assured me it was fixable and he would arrange for the service to be put in place. This was done speedily and my car was booked in and a young man called David greeted me and we went for a test drive. He assured me he would get to the bottom of the problem and agreed that the back tailgate was out of alignment which they would correct and Parks had told me that I was out of the timeline to have this addressed !!!!My car has now been repaired, the tailgate alignment is perfect, my climatre control is working without the alarm going off and I am most impressed with the service I received.I would like to summarise that I am absolutely delighted with the care and attention and the professional and efficient way in which this issue had been handled, a great deal of appreciation to firstly Ian for his professionalism and David for his due care and attention to detail, I am a very satisfied customer and would appreciate if this could be conveyed to the staff at your bodyshop.

Dear Lookers Volkswagen Glasgow,I am writing in relation to the Volkswagen Amarok Style TDI 4Motion Auto (registration BA24 BVC ), which I purchased from you on 20 May 2025 for £44,898.80.As you were aware at the point of sale, the vehicle had a faulty rear passenger-side door sensor. You arranged for a replacement sensor to be sent to the Hawco Van Centre in Inverness. Although the part eventually arrived, the replacement did not resolve the issue. The vehicle has been returned to Hawco on several occasions, yet the fault remains outstanding. Hawco have also consulted Volkswagen Germany, but this has not resulted in a successful repair.The vehicle is now booked in with Hawco Van Centre on 21 January for a further attempt at repair. I am willing to allow this final opportunity to rectify the fault; however, I require your assurance that, should this attempt be unsuccessful, you will provide either a full refund or a suitable replacement vehicle.Under the Consumer Rights Act 2015, it is an implied term of my contract with Lookers Volkswagen Glasgow that the goods supplied must be as described, fit for purpose and of satisfactory quality.As the vehicle does not meet these requirements, and I have owned it for fewer than six years, I am within my statutory rights to request a refund or a replacement at no further cost to myself.I look forward to receiving your response within 14 days, outlining how you intend to resolve this matter.Please respond by email.Yours sincerely,David Turner

Dear Sir/Madam,I am writing to complain that Lookers Glasgow Land Rover did not transfer my EMac service plan when you passed my details to Parks Landrover. Because the EMac plan only covers Lookers, and you have no accessible kandrover dealerships near me, I’ve had to cancel the EMac plan, incurring a cancellation fee. I require you to rectify this by refunding my cancellation fee; it is unconscionable that you would retain my eMac plan without providing a service centre for landrover anywhere near me.I look forward to your response.Dr Mark Aston