My Service Advisor ( Taylor ) made my visit to the dealership a pleasure. She is a credit and an asset to the dealership. I hope she remains there a long time.

The whole process to organize the M.O.T & Service on my car went very smoothly & was expertly carried out by the B.M.W staff in good time including the appropriate telephone communications.

Service desk staff on the day were excellent. The only comment I would add is the online booking system seemed very restrictive in terms of drop off, while you wait, courtesy car etc. and I had to call instead for a while you wait appointment. Also the video showing an advisory on the car didn't actually show the problem really and the 2nd advisory on the MOT wasn't even mentioned or shown on the video.

Lovely experience everything went smoothly( as usual)

Becky and Anthony at Knights in Stoke were great. Really helpful and knowledgeable. I'm really pleased with my new X3

Customers should be given the option of having a courtesy car.

Mark Graham was fantastic from start to finish when buying my 118i M sport. Everything was explained clearly and we’re catered to my requests. Will definitely be coming back in the future.

Well done & thanks for your help as im disabled this was a huge weight off my shoulders.thanks to Leanne.take care love Dominic xx

I would like to thank Mark Graham for the professional way in which he conducted everything. His level of knowledge, enthusiasm and guidance were most welcome. I am delighted with my new M3.

I thought how professional all staff were, a warm welcome upon entering the showroom. I was guided to the waiting area, a drink selection was offered. Your sales representative Dan Price was both pleasant and very informative. Well done first purchase but not my last