Lookers BMW Stoke on Trent
4.2/5
4.2 /5
1,100 Verified Reviews
Bede Rd, Stoke-on-Trent, Stoke-on-Trent, ST4 4GU, GB
01782 572100
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
1,100 Verified Reviews
5.0/5
5.0 /5
Thank you to Dan Price for his help and support

4.0/5
4.0 /5
Sean in Service was excellent, very customer focussed. Jordan was also helpful.

5.0/5
5.0 /5
Arron has been amazing - listened , patient and totally kept me up to date - an asset to the company

5.0/5
5.0 /5
Taylor was incredibly helpful front of house andChris’s video explanation was spot on and made sure I knew what I needed

5.0/5
5.0 /5
Very satisfied with the service team advisers. I stayed whilst my vehicle was in the repair shop and had frequent updates.

5.0/5
5.0 /5
Jason was very helpful and kept me informed on the progress and delivery date

5.0/5
5.0 /5
Jack was very friendly and helpful.

4.0/5
4.0 /5
Adam Melville was excellent with his professionalism and communication throughout.

4.0/5
4.0 /5
Initial booking was ok but the switch to remote call centre means the people don’t know about the actual issues and they advised me to check the vehicle manual and arranging a hire care through enterprise was painful, at one point I was offered a transit van. It took two days to get a car.When trying to chase the service team it was obvious they were under resourced, I couldn’t get through on the phone for two days.Once Taylor from service picked up my issues she was brilliant and has kept me informed.

4.0/5
4.0 /5
Adam Melville was extremely helpful and made the process of purchasing a used car very easy and enjoyable. Becky moreton was also really helpful with my original enquiry and provided prompt answers to all of my questions. The only issue I experienced was when we arrived to the dealership. Having travelled almost 3 hours to view and collect a car, there was no one to greet us when we arrived. This was disappointing as I have phoned up to notify Antony (who was covering for Becky as she was on leave) that I was on my way. Adam kindly stepped in and did an excellent job, thank you Adam.