Lookers BMW Stoke on Trent
4.2/5
4.2 /5
1,100 Verified Reviews
Bede Rd, Stoke-on-Trent, Stoke-on-Trent, ST4 4GU, GB
01782 572100
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,100 Verified Reviews
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4.0/5
4.0 /5
I thought Taylor was excellent, however, the problem I had with my screen washers seems to be widespread & is a very common occurrence. Never in all my experience of car ownership have I encountered a build up of slyme in the washer bottle. It is my view that it is likely the type of plastic used during manufacturing. I also think that there should be a review into this because if I am expected to pay around £100 every couple of years to have the bottle cleaned out, we'll that's simply unacceptable
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5.0/5
5.0 /5
I originally booked my car in on the internet but then received confusing emails so I had to phone to sort it out.I'm happy with the service from the dealership.
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5.0/5
5.0 /5
Jason was great with the way he offered me and my partner different options, unfortunately the finance payments were a little high so we said we will be back in the summer to try again and wouldn’t go anywhere else.
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5.0/5
5.0 /5
Great service but given my car had a recall I was never offered the chance for a courtesy car meaning extra travel had to be arranged. Either a courtesy car or hire car should be provided when the issue is caused by someone else
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5.0/5
5.0 /5
Professional and modern showroom with excellent service from dedicated staff
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5.0/5
5.0 /5
The service experience given by Jack Casewell was customer service at its best. Jack is warm and friendly, extremely polite and nothing is too much trouble for him. I would definitely recommend him to friends and family when looking for a new car.
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5.0/5
5.0 /5
I was told my car was ready but when I went to collect it had not been valated.
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5.0/5
5.0 /5
Mark Graham made my car purchase easy and kept me informed during the delays around my cars delivery. Thank you
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4.0/5
4.0 /5
The only slight disappointment was paint work damaged on delivery and I am left having to sort out repair due to distance I live from showroom. Also having to pay and wait to be refunded think it should of gone to BMW dealership for repair not chips away mobile repair shop but Richard has done all he can up to now
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5.0/5
5.0 /5
Everything was done very professional this is my 2ndNew vehicle from knights bmw and hopefully many more ahead.