Lookers BMW Stoke on Trent
4.2/5
4.2 /5
1,100 Verified Reviews
Bede Rd, Stoke-on-Trent, Stoke-on-Trent, ST4 4GU, GB
01782 572100
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,100 Verified Reviews
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5.0/5
5.0 /5
Very helpful service Dept. Sean Bessex arranged courtesy car and a good explanation of work carried out with future recommendations , I will certainly be returning for any future requirements. Frank Lee
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5.0/5
5.0 /5
Dealt with Becky Moreton who was excellent. She was extremely approachable whilst being professional, helpful & above all patient! Very satisfied.
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5.0/5
5.0 /5
Both Mark Graham and Toby Mayer were very helpful and supportive throughout. I'd highly recommend Lookers - Knights!
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5.0/5
5.0 /5
As stated on another survey Jack Bourne was excellent. I bought my cars locally but the salesman I used to deal with retired - I bought 6 cars personally from him Jack was just as pleasant, and efficient. I told him so yesterday when I picked up the car.
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5.0/5
5.0 /5
Gentleman on Service Reception who dealt with me, the name of whom I can’t remember was excellent. Polite, helpful and knowledgeable.
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5.0/5
5.0 /5
Mark and Dan were amazing, great customer service.
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5.0/5
5.0 /5
Member of the sales team that dealt with my enquiry was nothing but helpful and answered all my questions and queries. Unfortunately there was an issue with a refund on my deposit which, again, Richard was happy to help me with.
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5.0/5
5.0 /5
As cars are now taking longer to deliver, it would be useful to have regular updates, even if to just say everything on track. I had to chase and found the car was already in the country - would have been good to have been told that and then discuss handover dates
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5.0/5
5.0 /5
Normally I find car buying very stressful but Jason made the whole process very easy! A fabulous experience from start to finish and not that I’m in a hurry to change my car but I will go back to Knights when I am looking to change
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5.0/5
5.0 /5
Professional care about the customer - exactly how I would expect.