Lookers BMW Stoke on Trent
4.2/5
4.2 /5
1,100 Verified Reviews
Bede Rd, Stoke-on-Trent, Stoke-on-Trent, ST4 4GU, GB
01782 572100
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,100 Verified Reviews
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4.0/5
4.0 /5
Front desk was good. Workshop organisation not so much!I has not impressed with dropping the car off at 8.30 & not getting any feedback until after 5.00pm which meant it was as necessary to bring the car back the following day. If safety check was carried out 1st thing, I wouldn't have lost another half day.
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5.0/5
5.0 /5
I had no calls about collection so at 5.15 I had to get a lift to collect as it would have too late for the taxi to pick me up as promised
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5.0/5
5.0 /5
From booking my MOT on line to dropping the car off at Knights Jordon checked my details and ask when I would like to pick up the car, I received a call 2 hours earlier than expected, car is ready. This suited me fine as I missed the rush hour traffic. Overall a very excellent service, I never have any issues with Knights. 10/10
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4.0/5
4.0 /5
Why would the service department keep telling me about the cost of repairs if I'd given the clearance to proceed.
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5.0/5
5.0 /5
Great customer service, with thanks to Dave Carter & all Knights staff !
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5.0/5
5.0 /5
Excellent customer service from Jordan
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5.0/5
5.0 /5
Excellent service all round, we cannot fault it.
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5.0/5
5.0 /5
Jordan and team were awesome as always. Thanks BMW.
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5.0/5
5.0 /5
You have an issue with the selections when people phone. Selection 4, body shop, always just rang out. Selecting 1 gave me someone in Scotland once, who couldn't help me at all. Googling BMW body shop stoke was not very productive either.
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4.0/5
4.0 /5
Too much presentation on insurance products and not enough on the car.