I had my lex autolease compant car in for its first annual service (oil and filter) which was booked in for 13:00 on 09/07/2026. I waited in the waiting area till aprox 3.40 then went to ask if the car was ready and was told i could take it now or wait to get it cleaned and valeted so I said yes as id waited 2 hours 40 minutes already so i waited till 16:30to get the car back, Only to find when i drove 30 miles home the car head not been cleaned or valeted.. so I rang up customer services and was told that the car valeters had gone home at lunchtime for some reason. Why was i told to hang around and why be told that my car was next to be valeted. I also was told that lex autolease had refused and declined to pay for the worn wiper blades that were recommending needing replacing on the service sheet. I new this was not the case as ive had company cars with lex for over 15 years. I got home and rang Lex auolease and give them our business account and my registration number and they said nobody had ask for them to be replaced and they hsd not and would not decline such a request. The only request for authorization they got was for the service mstainence done. This id the first and ladt time ai will ever use lookers middlesbrough. This is not what I call customer service at all!!!!!!

I took my daughters car to Lookers’s Newport road in Middlesborough they damaged the wheel alloys .i complained there and then told to e Mail photos .been told 3 times manager will contact me and still hasn’t over 6 weeks ago .no communication back from e mails sent abso disgusting customer service and responsibility for damage

Karl was great at arranging the purchase of my new BYD Seal, top bloke.

Reference Ticket 86799604Please could this be reviewed and responded to.If a business call is coming up as suspected scam it will not be available to answer by myself.

Dear Sir/Madam,I am writing to formally complain about the service I received today when contacting your Middlesbrough branch regarding warning lights on my vehicle.During my conversation with a member of your team, I was seeking advice and support about the issue. However, I was disappointed by the way the situation was handled. Rather than investigating the problem or offering constructive guidance, I was told that the issue was my fault and that I had been using the wrong fuel in my car.I found this response both dismissive and unhelpful. As a customer, I expect to be treated with respect and for my concerns to be taken seriously. The assumption made without proper assessment was frustrating, and no effort was made to explore alternative explanations or provide meaningful assistance.I would appreciate it if you could review this matter and ensure that customers are met with a more professional and supportive approach in the future. I would also welcome any clarification or advice regarding the warning lights I initially contacted you about.I look forward to your response.Yours faithfully,Chloe McConville

We’ve just complete a lease deal on a new BYD and would like to recommend and praise the customer service that we received from Karl Clews.He’s a credit to Lookers BYD and couldn’t be more helpful.Very well done lookers and thank you so much Karl, absolutely fabulous.Mr Terry Jasper

6 weeks after purchasing a brand new BYD Atto3, a major fault occurred. The car was in Lookers Middlesbrough for over 9 weeks before supposedly being fixed. Hardly any communication from the dealership during the ordeal, no apology or compensation offered, and to top it off, when the car was collected it was not cleaned at all, it had 9 weeks worth of dirt inside and outside, absolutely shocking behaviour.

We purchased a BYD seal u in November 2025 . Upon collection of the car and inspection my husband realized the car had not been valeted and decided to reject the car however the salesman offered to have it cleaned so we agreed and waited over 60mins for this to happen .The car was meant to be fully charged but wasn't.There' were number plates for our private registration that were meant to be left in the car which were not. We were then told they would be posted out to us before Xmas which they weren't .My husband then rang Alex the salesman who' said he had posted them out without any tracking and they have gone missing which means anyone could be using them ,!!!!? Needless to say we have now received a new set. The final straw is that we were told the car had a full inspection before we received it' which is totally untrue as we are constantly having to blow up the near side rear tyre which my husband questioned when he rang regarding the missing number plates .I now would like the matter of the tyre addressed at your local branches to me as there quite obviously an issue

Ee

Karl was absolutely brilliant with us from start to finish. Not a pushy salesman but very informative and we are delighted with our new BYD seal. Would definitely recommend this dealership.