Dear Sir/Madam,I am writing to raise a formal complaint regarding my BYD Dolphin, purchased new from Lookers BYD Sheffield on 31 January 2025 for £24,747.45, financed through Santander Consumer Finance.While I was initially very happy with the service received at the point of sale, the vehicle has since suffered repeated and serious faults which have caused significant inconvenience and a complete loss of confidence in the vehicle.The history of issues is as follows:• 29 July 2025 – The vehicle developed a charging fault whereby it would no longer charge using a standard low-voltage home charger and would only charge using ultra-fast public chargers, causing additional expense and inconvenience.• 11 August 2025 – The vehicle attended Lookers BYD Sheffield for inspection. I was advised that no fault could be found, however the issue persisted following collection.• 22 August 2025 – The vehicle returned to Lookers BYD Sheffield. A faulty charging/power unit was subsequently identified and repaired under warranty.• 17 September 2025 – The vehicle was returned to me after approximately 26 days off the road.• 14 April 2026 – The vehicle suffered a roadside breakdown and had to be recovered via BYD Assist to Lookers BYD Sheffield.Following confirmation that the vehicle had arrived at the dealership, communication has been extremely poor. I contacted the dealership on 29 April 2026 requesting an update and a return call, however no response has been received.As of today, 7 May 2026, the dealership still retains the vehicle and no estimated completion or return date has been provided. Unlike the previous repair, no courtesy vehicle has been supplied and I have incurred considerable inconvenience and expense arranging alternative transport.Overall, the vehicle has been unavailable for approximately 49 days since purchase.Given the repeated failures, lengthy repair periods, lack of communication, and significant inconvenience caused, I no longer consider the vehicle to be of satisfactory quality or sufficiently durable within the meaning of the Consumer Rights Act 2015. I have lost confidence in the reliability of the vehicle.Accordingly, I wish to formally exercise my rights under the Consumer Rights Act 2015 and request either:1. Rejection of the vehicle and an appropriate refund; or2. A replacement vehicle of equivalent specification supplied new.Please treat this correspondence as a formal complaint and provide your proposed resolution within 14 days.Yours faithfully,Richard West

cust got the car and had a service light on the dash board, he called the BDC and was told that the service wasn't due , the cust called into the dealership and has been given very conflicting information. Cust has called to try and get this sorted out, himself and has been calling and trying to get booked in. Several emails have been sent over to the branch but no one is calling back. Cust is now at 13,800 miles and is not sure what will happen with is warranty. the cust is now not going to drive the car for 2 weeks so not adding any further miles to the vehicle Booked in now 15/05/26 as he is unable to book in any sooner than this as the parts have to be ordered. Customer needs to know if he can drive the vehicle and the warranty will still be in place. Can you call the cust asap.

>>> Lemon Law/Consumer Rights Act>> Morning Calum (Lookers Sheffield)>> We purchased the above vehicle from yourselves on the 26th June 2025, and have had constant problems with it.>> It first broke down on 7th January 2026 and Ford assistance collected it from Colchester and took it to Ford Gillingham.>> They had it for a week and told us it was Okay to collect, on collection it broke down again within 15 minutes of leaving their workshop.>> Returned it to them where they kept it for a further 3 weeks (Giving us a Enterprise Van).>> It has again broken down, which was on the 24th April 2026, we are struggling to get them to book it in again as Today we have been told by 'Emma' that their Diary for working on commercial vehicles is CLOSED.>> These continued problems as well as having a financial impact and long lasting loss of clientele on our SME are also causing individual stress.>> As you can see by the dates these problems started to occur before the vehicle was even 6 Months old, so it is fair to say the faults were there at the date of purchase even thou they had not come to Faurisson.>> The vehicle is Low Mileage, however all the Mileage that is done is 90% motorway driving.>> We would to offer you 28 days Grace to resolve the issue or 'Offer a Buy Back'>>>> Kind Regards>> Frederick Smith>> A to Z (Glass and Glazing) Company Limited.>>>> Suppliers and fitters of:->> Aluminium windows and doors - Armour plate doors - All Safety glass Products - Window films - All types of fire glass supplied and installed - Solid poycarbonate products stockiest - The one stop shop for people in th know!>>>> Mirrors - Glass reception Screens - Frameless Glass Doors - Installers and Manufacturers of Double Glazed Sealed units - Back painted glass splash backs - Security screens. Trade suppliers of double glazed units and processing of the clients own materials>>> Please consider the environment before you print this email.>> This email (including any attachments) is confidential. If you are the intended recipient of this email please ensure that neither the email nor any attachments are copied to third parties outside your organisation or saved without the express permission of the sender.>> PLEASE BE CYBER AWARE>> We will NEVER tell you of changes to our bank details in an email, nor will we accept any changes to your bank details sent the same way. If in doubt, ring us about any messages which look suspicious. Protect yourself and your money against the hackers and scammers!>> WARNING: Computer viruses can be transmitted by email. The recipient should check this email and any attachments for the presence of viruses. Sender accepts no liability for any damage caused by any virus transmitted by this email. This email (including any attachments) may not be copied or forwarded without senders express written permission. In the event of any unauthorised copying or forwarding, the recipient will be required to indemnify sender against any claim for loss or damage caused by any viruses, computer downtime or otherwise.>> Nothing in this message including quoted prices should be construed as to be creating a contract.

Hello,So I’ll try keep it as brief as possible but I have attached the email from Syntner as requested.The first issue was I was reversing and the screen lagged and all of a sudden went black, so I have looked down to see and it said something along the lines of no video feed and then I heard a bang to which I had hit the gate at home. I looked at the damage and it had smashed the rear tail light and marked the bodywork.No sensor sounded and with the screen going black my attention was taken to this at the time, but this should not have happened and the sensor should have worked. Where the damage is, it’s located at the sensor so it wasn’t a case it was too far to one side either but once the screen went black and the messsge came up I assume it canceled the sensor noise or crashed one of the two.Ongoing now is the the fact the car was taken to Syntner Monday and I was warned then that the aftersales for BYD isn’t the best but he said he would give a quote the next day which didn’t happen, I have since had contact due to myself emailing but they’re still waiting on a response from BYD for a quote let alone getting the rear drivers tail light in stock. No new update as of this email.This is not the service I hoped for from BYD and I am now concerned water can get into the rear headlight unit and cause further damage (electrical shorting) if moisture or rain gets in.Kind Regards-Chris

I am submitting a formal complaint regarding the handling of vehicle ownership transfer following the sale of my vehicle (OU17 XMK), and the subsequent customer service experience.At the point of handover, the change of ownership was not correctly completed. As a result, I received a DVLA enforcement notice and was ultimately issued a fine.Upon receiving the initial DVLA correspondence, I acted promptly. I contacted the dealership on 8th January to request the log book reference number so I could complete the transfer online, however this was not provided. I was advised the vehicle had already been sold and that the matter would be looked into, but I received no follow-up.Following the instructions provided by the DVLA, I contacted them directly (call evidence available) and also submitted the required documentation via post, including proof of sale. The DVLA subsequently issued an acknowledgement letter dated 22/01/2026 confirming I was no longer the registered keeper. However, this was not processed in time to prevent enforcement action.After further discussion with the DVLA, I was advised that an appeal would be unlikely to succeed. In order to avoid the fine increasing, I paid £92.50 on 13 February 2026.I have since attempted to resolve this matter with the dealership. Initially, I was advised that no action would be taken. I therefore left an honest and factual 1-star review reflecting my experience at that time.Following this, I was informed that reimbursement would no longer be considered due to the presence of this review, and that this may be reconsidered if I changed my position. I do not consider it appropriate to link financial resolution to customer feedback. My review reflects my genuine experience and would only be updated to reflect the final outcome.Additionally, I have no record of attempted contact from the dealership despite being advised that multiple calls were made.In summary, I took reasonable and timely steps to resolve this matter. The issue arose due to the ownership transfer not being completed correctly at handover, combined with a lack of follow-up when I initially raised it.I am seeking reimbursement of the £92.50 DVLA fine as a fair resolution to this matter.

Purchased March 2024, April 2025 took in for service and reported a couple of faults. Passenger door wont open, radio keeps going off. September chased and then again in November but the parts weren't in, they were going to keep her updated and no one keeps calling her. 10 months on and still no parts cust is wanting to upgrade her car and she is unable to. May she was told the car was fine but things are really not.

I feel the need to let you know about my recent dealings with Ford Assist.Last Saturday 7/2/26 on leaving family in Lincolnshire we had to ring Ford Assist as our headlights were not working and as it was going dark we needed them. A guy came out around 75 or so minutes later, changed the bulbs and said everything was ok. Eternally grateful my husband paid him in cash for the bulbs plus a tip, and we left for home. During the journey we noticed the light didn't seem correctly aligned but thought it was us. My son a few days later said the same and last night I had to go out and definitely not right. On calling Ford Assist this morning and explaining the situation they said they would send a technician out. 3 phone calls later, because they'd given the wrong information a guy arrived with a low loader saying he was taking it to Evans Halshaw in Rotherham. I presumed I would accompany him but he said not and when I rang Evans Halshaw they said it would probably be about 2 weeks - for a bulb, that Ford Assist had fitted !!!??I instructed the 'technician' to take my car off his vehicle and I would sort elsewhere.On calling Lookers Ford they said they would have to put it on their diagnostics at a cost of £120+ which I said I would not be paying and requested he put me through to someone higher up.I then got through to Lookers Ford, Savile Street, Sheffield who I have dealt with for years and have always had their service agreement which includes Ford Assist, and after a conversation went down to them and within 30mins it was sorted, just an adjustment needed, nothing more, which is what I'd rang up to say in the first place. What a frustrating, annoying and unnecessary morning !I think you should be aware of the level of incompetence at Ford Assist, I have no faith in them at all going forward, but thank Lookers Ford for dealing swiftly with the problem.RegardsChris Blackshaw

I’m trying to retrace the fiancé details for any cars i bought with you since 2007

We were called and asked if we would swap our car early so that the sale could be entered into January accounts, which we agreed. We were then told we would need to leave a £250 deposit because we hadn't received our V5 from taking off a personalised plate (which we would have received in time for the original handover day). I had already had to send through the confirmation off of DVLA to show I had put my plate on retention, so the sales team knew everything was in process. Anyway, we agreed to leave the deposit. The day we picked the car up we returned home the V5 was there, so I sent a picture through to Sam as he'd requested and on the Monday morning we drove back to the showroom to hand deliver the V5 and request our £250 back, the salesman said Sam was on a call , so I asked if I could get confirmation that the refund had been requested from accounts and I got nothing. Thursday, no refund, so I emailed Sam and did not get a reply. Today is Friday, 5 days after giving you the V5 and no refund or reply from Sam. I also have no V5 for my new car, which normally arrives within 3 days? Very disappointed

Took my car in before Christmas for a diagnostic to find out why my nearside brake light stayed on. Got a call, at work, to tell me they found out the connections to the plug had water ingress. Told me the price and did the work. I agreed to the work because I thought it was the total price altogether. Went later to pick the car up and read that they had charged me £532 for 3 hours work. I knew the price of the diagnostic but £350 for 2 hours work??? I made the point, to the lady I spoke to, that how can a qualified mechanic take 2 hours to do a job that I, not a ford qualified mechanic could have done in an hour??? 5 to 10mins to take the side off. 5 mins to strip the connections out of the plug. A few mins to clean the connections then put it all back together?? Could have made it last 2 hours with a cup of tea and a piece of cake??? Looked at it loads of times and can't understand how it took him 2 hours?? Very disappointed, not with the diagnostic, but with the 2 hours charged.