Purchased March 2024, April 2025 took in for service and reported a couple of faults. Passenger door wont open, radio keeps going off. September chased and then again in November but the parts weren't in, they were going to keep her updated and no one keeps calling her. 10 months on and still no parts cust is wanting to upgrade her car and she is unable to. May she was told the car was fine but things are really not.

I feel the need to let you know about my recent dealings with Ford Assist.Last Saturday 7/2/26 on leaving family in Lincolnshire we had to ring Ford Assist as our headlights were not working and as it was going dark we needed them. A guy came out around 75 or so minutes later, changed the bulbs and said everything was ok. Eternally grateful my husband paid him in cash for the bulbs plus a tip, and we left for home. During the journey we noticed the light didn't seem correctly aligned but thought it was us. My son a few days later said the same and last night I had to go out and definitely not right. On calling Ford Assist this morning and explaining the situation they said they would send a technician out. 3 phone calls later, because they'd given the wrong information a guy arrived with a low loader saying he was taking it to Evans Halshaw in Rotherham. I presumed I would accompany him but he said not and when I rang Evans Halshaw they said it would probably be about 2 weeks - for a bulb, that Ford Assist had fitted !!!??I instructed the 'technician' to take my car off his vehicle and I would sort elsewhere.On calling Lookers Ford they said they would have to put it on their diagnostics at a cost of £120+ which I said I would not be paying and requested he put me through to someone higher up.I then got through to Lookers Ford, Savile Street, Sheffield who I have dealt with for years and have always had their service agreement which includes Ford Assist, and after a conversation went down to them and within 30mins it was sorted, just an adjustment needed, nothing more, which is what I'd rang up to say in the first place. What a frustrating, annoying and unnecessary morning !I think you should be aware of the level of incompetence at Ford Assist, I have no faith in them at all going forward, but thank Lookers Ford for dealing swiftly with the problem.RegardsChris Blackshaw

I’m trying to retrace the fiancé details for any cars i bought with you since 2007

We were called and asked if we would swap our car early so that the sale could be entered into January accounts, which we agreed. We were then told we would need to leave a £250 deposit because we hadn't received our V5 from taking off a personalised plate (which we would have received in time for the original handover day). I had already had to send through the confirmation off of DVLA to show I had put my plate on retention, so the sales team knew everything was in process. Anyway, we agreed to leave the deposit. The day we picked the car up we returned home the V5 was there, so I sent a picture through to Sam as he'd requested and on the Monday morning we drove back to the showroom to hand deliver the V5 and request our £250 back, the salesman said Sam was on a call , so I asked if I could get confirmation that the refund had been requested from accounts and I got nothing. Thursday, no refund, so I emailed Sam and did not get a reply. Today is Friday, 5 days after giving you the V5 and no refund or reply from Sam. I also have no V5 for my new car, which normally arrives within 3 days? Very disappointed

Took my car in before Christmas for a diagnostic to find out why my nearside brake light stayed on. Got a call, at work, to tell me they found out the connections to the plug had water ingress. Told me the price and did the work. I agreed to the work because I thought it was the total price altogether. Went later to pick the car up and read that they had charged me £532 for 3 hours work. I knew the price of the diagnostic but £350 for 2 hours work??? I made the point, to the lady I spoke to, that how can a qualified mechanic take 2 hours to do a job that I, not a ford qualified mechanic could have done in an hour??? 5 to 10mins to take the side off. 5 mins to strip the connections out of the plug. A few mins to clean the connections then put it all back together?? Could have made it last 2 hours with a cup of tea and a piece of cake??? Looked at it loads of times and can't understand how it took him 2 hours?? Very disappointed, not with the diagnostic, but with the 2 hours charged.

i paid £17,000 for a car in less than two weeks battery gone car would not start, lucky car garage next door cost me £232 for battery , had to pay it i had to pick my wife up from family funeral, i could not get car anywhere else i got breakdown but could be hrs before try come so i paid the bill got receipt , i want a full refund for battery i've been with lookers since 2000 always buy my cars from here , £17000 car new battery no good car reg FP70DGY

I sent the email below to Sam at your Sheffield branch but it has been returned as undeliverable so I find myself sending it to complaints as no other way of contacting anyone~Hello Sam hope you had a nice long weekend.I had my BYD Atto 3 in for a vehicle check on the 16th of October and I’m afraid I have a few issues. Firstly, in JUNE I arranged an appointment with yourselves to look at my front passenger suspension because it was making a loud noise on bumps. On inspection Lookers said don’t worry, it’s just a noisy ball joint, we will order one in and give you a ring when the parts arrived. Giving me an idea of the timescale of this, I was told it would be either 2 weeks approx if coming from Holland, or 6 weeks if it had to come from China? Anyway the call never came. Fast forward all this time to now……….I am now told this work is urgent and the part is on order? I also asked if you could look at the front passenger seat belt as it’s not releasing properly. Speaking to your colleague today, he mentioned a part for this is on order. My issue here, is I had absolutely no feedback on handover yesterday when I had my keys handed back. The lady said the person dealing was busy with a customer, I was in a rush so she said would you like him to call you when he’s available? I said yes and guess what….no call and was only made aware of these urgent issues when I received the health check video. So now I am left driving a car with my two young children knowing there is work that needs doing that you have said is “urgent” with absolutely no clue as to when it can/will be fixed. I have had my BYD in with yourselves 3 times now and so far NOTHING has been sorted.I will be phoning on your return Tuesday but please I really would appreciate a quick response.

I have a couple of cosmetics references my car that I picked up last week. The sales agent that sold me the vehicle failed to acknowledge my response. I would like this resolving please.

I'm finding very hard and stressful as my car has a recall on it( No fault of my own) I am happy to come down on Saturday to get this sorted but no recalls are not done at a weekendI struggle to get time off work as it is and when I can I then cannot get my car booked inAt the moment my car is now due a 1st service and has a recall on it and apart from coming on a Saturday , I am happy to sit and wait I am going to find will be difficult to book inNot helpful , I should not have to book a day holiday for a car service