i paid £17,000 for a car in less than two weeks battery gone car would not start, lucky car garage next door cost me £232 for battery , had to pay it i had to pick my wife up from family funeral, i could not get car anywhere else i got breakdown but could be hrs before try come so i paid the bill got receipt , i want a full refund for battery i've been with lookers since 2000 always buy my cars from here , £17000 car new battery no good car reg FP70DGY

I sent the email below to Sam at your Sheffield branch but it has been returned as undeliverable so I find myself sending it to complaints as no other way of contacting anyone~Hello Sam hope you had a nice long weekend.I had my BYD Atto 3 in for a vehicle check on the 16th of October and I’m afraid I have a few issues. Firstly, in JUNE I arranged an appointment with yourselves to look at my front passenger suspension because it was making a loud noise on bumps. On inspection Lookers said don’t worry, it’s just a noisy ball joint, we will order one in and give you a ring when the parts arrived. Giving me an idea of the timescale of this, I was told it would be either 2 weeks approx if coming from Holland, or 6 weeks if it had to come from China? Anyway the call never came. Fast forward all this time to now……….I am now told this work is urgent and the part is on order? I also asked if you could look at the front passenger seat belt as it’s not releasing properly. Speaking to your colleague today, he mentioned a part for this is on order. My issue here, is I had absolutely no feedback on handover yesterday when I had my keys handed back. The lady said the person dealing was busy with a customer, I was in a rush so she said would you like him to call you when he’s available? I said yes and guess what….no call and was only made aware of these urgent issues when I received the health check video. So now I am left driving a car with my two young children knowing there is work that needs doing that you have said is “urgent” with absolutely no clue as to when it can/will be fixed. I have had my BYD in with yourselves 3 times now and so far NOTHING has been sorted.I will be phoning on your return Tuesday but please I really would appreciate a quick response.

I have a couple of cosmetics references my car that I picked up last week. The sales agent that sold me the vehicle failed to acknowledge my response. I would like this resolving please.

I'm finding very hard and stressful as my car has a recall on it( No fault of my own) I am happy to come down on Saturday to get this sorted but no recalls are not done at a weekendI struggle to get time off work as it is and when I can I then cannot get my car booked inAt the moment my car is now due a 1st service and has a recall on it and apart from coming on a Saturday , I am happy to sit and wait I am going to find will be difficult to book inNot helpful , I should not have to book a day holiday for a car service