Dear Sir/Madam,I am writing to formally raise a complaint regarding my 2019 Vauxhall Corsa, purchased from yourselves in April 2025.Due to significant concerns regarding the way this matter has been handled, I am now collecting the vehicle and have formally withdrawn my consent for any further diagnostic work to be carried out.The vehicle has developed multiple faults affecting critical safety systems, including ABS, ESP/ASR, hill start assist, and collision detection warnings. These faults have persisted and returned even after a battery replacement, and braking performance has been noticeably affected. This is a serious safety concern and is not acceptable for a vehicle of this age and purchase history.I was initially quoted £144 for diagnostic work, which I accepted in good faith. I have since been advised that a cost of near £450 would be required for additional diagnostics, despite the fault already being identified within the ABS system. I consider this charge to be wholly excessive and unjustified. At no point has a clear or reasonable explanation been provided as to why such an extensive and costly additional diagnostic process is required.Furthermore, the vehicle is covered under an active warranty with RAC. I would expect the correct process to be followed in engaging the warranty provider once a fault has been identified, rather than being asked to authorise significant additional costs upfront. This approach is not acceptable.In addition, I am raising a separate issue regarding the paintwork on the boot sill. This defect was present prior to purchase and was repaired before collection. The same issue has now reappeared in the exact same location, clearly demonstrating that the original repair was not carried out with reasonable care or to an acceptable standard.Under the Consumer Rights Act 2015, I am entitled to expect that the vehicle is of satisfactory quality and that any repairs carried out are completed with reasonable care and skill. Based on the above, I do not believe these obligations have been met.Given the circumstances, I require the following:- A full written explanation and justification for the near £450 diagnostic charge- Confirmation of why the RAC warranty process was not appropriately followed once a fault had been identified- Written confirmation that the paintwork issue will be rectified properly at no cost as a failed pre-sale repairPlease treat this as a formal complaint. I expect a prompt and satisfactory response. Should this matter not be resolved appropriately, I will have no hesitation in escalating the issue further, including pursuing my rights under the Consumer Rights Act.I look forward to your response.Kind regards,Mrs Christine Eaton

SubjectFormal Complaint Regarding Tyre Replacement.Dear Lookers Vauxhall Star City,I am writing to formally raise a complaint regarding an issue with my vehicle’s tyre.At the time of purchase, I specifically requested that a new tyre be fitted, and I was informed that this had been done. However, just three days later during a period of heavy snowfall, I experienced significant difficulty driving, which raised concerns about the condition of the tyre.I subsequently arranged for the tyre to be replaced, but despite multiple follow-ups, this has still not been completed. Furthermore, a recent health check has confirmed that the vehicle requires a new tyre.I would appreciate it if you could urgently investigate this matter and arrange for the tyre to be replaced as originally agreed.I look forward to your prompt response.Kind RegardsEbiuwa Bello

Sold a car on Thursday 26th march ,left a deposit-had finance in place with 1st response,salesman Phil knew this,suggested trying their finance companies as well for a better rate,which he did that day,but not accepted so proceeded with 1st response -this week Phil said to us that your company had to invoice us rather than the finance company-which obviously cannot happen as we don’t have the funds the finance company do-we have tried to speak to numerous people including managers with no one coming back to us-today we have just spoken to the other Phil at the company who said company policy is not to use -1st finance as they are 3rd party company-why were we not advised of this if this is the case,last Thursday! And now we are a week on,with no car and no deposit -and if we had been informed of this last week we would’ve had time to go elsewhere

I purchased a car from Lookers that turned out to be faulty. When I reported the issue, I was told to bring the vehicle in for a diagnostic check. After the diagnostic, I was advised that the car needed to be taken to Citroën for the repair, and I was assured that because it is still within the 90‑day period, the payment would be covered.However, when I arrived at Citroën, the representative from Lookers was unhelpful and tried to avoid authorising the repair. It took multiple conversations before authorisation was finally given, and throughout the process the Lookers representative was rude and showed zero customer service.

My vehicle was booked in for a minor service on Saturday 28th March.On Friday 27th March I received a text message asking to confirm my booking, which I did.The link provided in that text message - https://www.lookers.co.uk/car-hub/contact-us/lookers-car-hub-birmingham states the servicing department is open from 08.00 - 18.00 on Saturdays.I dropped the vehicle off at 8.25am on Saturday 28th using the self check in locker and shortly after received a text message confirming the check in and that I will be contacted when the car is ready.At 2pm, as I had not heard anything I called several times with no answer, and at 3pm attended the dealership to find QR codes on the desks of the service department. I scanned the QR code gave my name and vehicle registration to receive a message "we will get back to you ASAP" I spoke to a young gentleman within the dealership who advised the service team finished at 12, he checked the workshop and confirmed nobody was there and my car key was either still in the self service locker or within the safe of the workshop. I explained my situation having a 4 year old daughter and disabled partner, and this would be leaving me without a vehicle for 3 days.After not receiving any communication either from Whatsapp or a phone call. I phoned the service department this morning (30th March) to which the lady I spoke to seemed more focused on stating I haven't had a car for two days when I had said this is day 3 not having a vehicle.My vehicle was finally serviced, and upon collection all I received was an apology saying a service advisor was should of been in, and the mechanics cant access the key locker.I have found the situation very frustrating and an inconvenience having my vehicle so long to carry out a minor service with no communication what so ever.

I purchased a used vehicle from this showroom on the 28/11/25.Recently it has developed a fault in which it makes a clicking sound from the front wheels when I turn and accelerate.I contacted the showroom via phone call in regards to this who informed me that I have to contact Audi as they are the manufacturer and they will diagnose the issue. I told the advisor that I had purchased the vehicle from lookers and that it should be their technicians who should investigate the matter, but she insisted that I contact Audi.I contacted Audi who advised me that they currently have a waiting time and that earliest they will be able to see to my vehicle will be late May / early June and that they will charge me a fee of £150 to diagnose.This wait time would take me out of my 6 month warranty so I contacted lookers back and informed them of this and eventually she booked my vehicle in for the Friday (20/03/26).When I arrived on the Friday to give in my vehicle the lady on the desk informed me that their would be a charge for £144 for diagnostic and that this is due to the vehicle being out of warranty.I informed her that it was still under used vehicle warranty as it is for 6 months which is not over yet.She informed me that she will pass me on to the sales manager who will discuss this further with me. I had to wait as it was early morning and they were all in a meeting.Eventually he came and I told him about the issue I was having with my vehicle and that i had only just bought it from yourselves a few months ago.He insisted that the 3 month warranty was up and that there is nothing that can be done and that any work needing doing will be charged, starting with the initial £144 for the diagnostic.I don't seem to understand why he didn't understand as a sales manager that when purchasing a used vehicle from a dealership, you have a 6 month warranty with the Consumer Rights Act 2015. You can't just dismiss this because it doesn't fit your narrative.I did not purchase a cheap vehicle, and for it to start developing a fault this early in my ownership is unacceptable and so I would like for someone to look into this matter, please.

To whom it may concern,To the attention of the Aftersales Manager,I refer back to the complaint letter composed on 05/03/2026 about the Audi A6 (JN09 KAN) bought on 10/06/2025, that I wanted to reject the vehicle due to mechanical faults and poor aftersales service.I delivered the vehicle to Lookers Car Hub Birmingham on 05/12/2025 with 57604 miles on the clock. After a call from Lookers on 06/03/2026 stating the vehicle has had its issues resolved, I picked it back up on 12/03/2026 with 57845 miles on the clock.Three days later (15/03/2026) on my first use of the vehicle after collection from Lookers, both the same engine light and Adblue light returned on the vehicle dashboard approximately twenty minutes into my drive.Due to this fault triggering the inducement mode meaning there is a countdown until the vehicle will not restart, I was forced to return home and park the vehicle up with 15 miles left until there is no restart.This is a formal request for Lookers Birmingham to advise on how they will collect the vehicle from my home address (20 Wilford Road, West Bromwich, B71 1QN) since it is not drivable.Still, on Monday 16/03/2026, I will contact Lookers garage find out how the vehicle will arrive to them since it is not drivable, whilst awaiting a refund.Considering the vehicle has been parked, I am compelled to pay for taxi services daily for commuting to work.I was assured by the Aftersales manager at Lookers Birmingham that if the same issue happens to the vehicle after a first attempt to fix it by the branch, I will be well within my rights to reject the vehicle and fully entitled to a refund for the purchase.This letter forms my second request of vehicle rejection and a refund.RegardsJohan Asso

To whom it may concern,To the attention of the Aftersales Manager,I refer back to the complaint letter composed on 05/03/2026 about the Audi A6 (JN09 KAN) bought on 10/06/2025, that I wanted to reject the vehicle due to mechanical faults and poor aftersales service.I delivered the vehicle to Lookers Car Hub Birmingham on 05/12/2025 with 57604 miles on the clock. After a call from Lookers on 06/03/2026 stating the vehicle has had its issues resolved, I picked it back up on 12/03/2026 with 57845 miles on the clock.Three days later (15/03/2026) on my first use of the vehicle after collection from Lookers, both the same engine light and Adblue light returned on the vehicle dashboard approximately twenty minutes into my drive.Due to this fault triggering the inducement mode meaning there is a countdown until the vehicle will not restart, I was forced to return home and park the vehicle up with 15 miles left until there is no restart.This is a formal request for Lookers Birmingham to advise on how they will collect the vehicle from my home address (20 Wilford Road, West Bromwich, B71 1QN) since it is not drivable.Still, on Monday 16/03/2026, I will contact the Lookers garage find out how the vehicle will arrive to them since it is not drivable, whilst awaiting a refund.Considering the vehicle has been parked up, I am compelled to pay for taxi services daily for commuting to work.I was assured by the Aftersales manager at Lookers Birmingham that if the same issue happens to the vehicle after a first attempt to fix it by the branch, I will be well within my rights to reject the vehicle and fully entitled to a refund for the purchase.This letter forms my second request of vehicle rejection and a refund.

I recently purchased a car from Lookers and had an excellent experience from start to finish. Martin, the sales executive, was extremely professional, knowledgeable, and helpful throughout the entire process. Everything was handled smoothly and efficiently, and I was kept well informed at every stage of the purchase.I would highly recommend Lookers to anyone considering buying a car. The level of customer service provided made the whole experience straightforward and very enjoyable.

Good afternoon,I am writing to formally raise a complaint regarding the service I have received from Lookers (Star City Car Hub, Birmingham) in relation to a vehicle I purchased through finance with Black Horse. After speaking with Citizens Advice, I have been advised that Black Horse shares responsibility for the issues I have experienced, which is why I am contacting both parties.A friend recommended Lookers to me, so I had hoped the purchase process would be straightforward. Unfortunately, I have only recently become aware of several serious issues that have placed me in a very distressing situation.When I found a car I wanted at the Star City Car Hub branch, I had numerous phone calls with the sales team. I had recently returned a car to Cinch due to an engine fault, so I was particularly cautious and asked several questions about the condition of the vehicle. I was reassured that all vehicles sold by Lookers are thoroughly checked and that there would be no issues.One of my key concerns was the MOT status, as the vehicle’s MOT was due to expire soon. I was specifically told that the car would receive a fresh MOT before being delivered to me. As I live approximately three hours away from the dealership, there was considerable back and forth while they arranged delivery. During this time, I assumed the vehicle would be properly inspected and prepared.However, on 6 March, I checked when the next MOT would be due. As I received the car on 23 September 2025, I expected the next MOT to be around September 2026. When I checked the government MOT website, I discovered that the MOT had actually expired in October, meaning I had unknowingly been driving the vehicle for nearly six months without a valid MOT.This was extremely upsetting. I was genuinely shaken when I realised I had been driving the car daily with my two young children while unknowingly breaking the law. I was also extremely concerned that my insurance may have been invalid during this time.I immediately contacted several local garages and managed to arrange an MOT for later that same day. While I have been told that the dealership will reimburse the cost of the MOT, I do not feel that this addresses the seriousness of the situation. I had unknowingly been driving illegally for almost half a year.I am also concerned that I may have driven past ANPR cameras during this period and could potentially receive fines or penalty points. This concern increased when I realised that although I have been paying vehicle tax monthly via direct debit, I never received a V5C registration document.When checking the government website, it showed that no V5C had been issued since 2024 for this vehicle.When the vehicle was delivered, I was already running late for work and had informed my manager that I would arrive shortly once the car arrived. When the delivery driver handed over the vehicle, I asked for the new keeper slip (green slip). He told me he did not have any paperwork and suggested it might be in the glove compartment before leaving.I immediately called the dealership and explained that I urgently needed the documentation as I was late for work. Initially I was told there were issues processing it, but within around 30 minutes the salesperson called back and said it had been sorted over the phone after I provided my details. Following this, I left for work. The only correspondence I later received was a letter confirming that a direct debit had been set up for vehicle tax.Since discovering the MOT issue, I began questioning whether a Pre-Delivery Inspection (PDI) had actually been carried out, as I had received no handover documentation or confirmation emails following the finance agreement. When I requested the PDI documentation from the dealership, I felt my request was avoided and instead I was sent an internal preparation invoice.On this document it states the next MOT due date was 29/08/2026, which clearly indicates that the MOT expiry was either missed entirely or incorrectly recorded. This strongly suggests that the MOT was never completed as promised and that the vehicle was supplied with only 3 weeks left on the MOT despite assurances to the contrary.If any police notices, fines, or penalties were issued during the period the vehicle did not have a valid MOT, I would have been unaware of them because the V5C was never transferred into my name, meaning I would not have received any correspondence.I raised my concerns about potential police penalties with the sales team, who told me this was unlikely. However, I am aware that driving without a valid MOT can result in significant fines and potential penalty points, and I am extremely concerned about the consequences of having unknowingly driven in this situation for such an extended period.Additionally, I purchased a two-year RAC warranty costing over £500, which requires the vehicle to pass an initial inspection. If the PDI was not carried out properly, then this warranty may have effectively been invalid for a significant portion of the time I have owned the vehicle. (One Quarter of my warranty to be precise)I have also been unable to obtain confirmation that a PDI was completed. If it had been properly conducted, the expired MOT should have been identified before the vehicle was delivered.I have now collected a V62 form to apply for the V5C myself and will be paying the £25 fee, which I have been told will also be reimbursed once I provide proof. However, the Post Office advised that if I am registering the vehicle in my name I may also need to re-tax the vehicle, despite the fact I have already been paying tax via direct debit.To add further concern, the dealership informed me that the only document they had was a green slip from the owner prior to the previous registered keeper, dated 2023, which suggests the vehicle may not have been correctly registered with the DVLA for some time.Since these issues came to light, I also reviewed the original advertisement for the vehicle and discovered that several features were incorrectly listed. Most notably, the vehicle was advertised as having keyless entry and push-button start, which the vehicle does not have.Overall, this entire experience has been extremely stressful and has left me feeling very concerned about both the legality and safety of the vehicle I was sold.I have attached supporting documentation highlighting the issues mentioned above.I would appreciate a full investigation into this matter and a response outlining how this situation will be resolved.Many thanks,Alice Blair