I am writing regarding the car that I purchased from you in May 2025, which is now just under one year since purchase and still covered by the extended warranty.I have recently discovered that the vehicle has suffered significant damage caused by water ingress into the boot and tailgate area. This led to corrosion of some electrical components resulting in needing to replace the power supply transformer. Following inspection, the garage identified that leaks through the tailgate alignment holes and a previous repair to the bumper bracket (where the hole drilled was too large) were the reasons for the water ingress.Given the nature of the issue, it appears likely that both these defects were present at the time of purchase or arose due to a substandard repair carried out prior to sale - which is not identified in the paperwork supplied with the car.The repair costs were significant - and as only a small element of the repair was covered by the extended warranty - we have had to pay over £1000.In addition to this I am concerned about whether the water damage already caused has had further as yet unseen impact on the vehicle’s safety, electrics and long‑term condition

The only way you can help and that is to fix my car

To whom this may concern,All proof and documentation will be available upon request.I bought an Audi A6 (JN09 KAN) from Lookers Car Hub, Birmingham, B7 5AH.Vehicle had 51,350 miles on collection day (10/06/2025).My experience with the Sales team in acquiring this vehicle was very smooth and pleasant throughout.Ever since, I have kept on top of maintenance for the vehicle, having both the gearbox serviced and its required interim service.Advancing five months later on 10/11/2025, a dashboard message appears advising to replace 6 litres of Adblue into the vehicle, which I completd immediately using a local BP garage.This text then disappears but only a couple of hours later, the Adblue/DEF warning light appears on the dashboard. This is shortly followed by the engine management light.Unsure of what’s happening, I enlisted professionals for diagnostics on the vehicle.The first, explained to me the cause could be a blockage somewhere in the Adblue system, a wiring issue or the Adblue level may still be too low in the vehicle.On the same day, a Halfords Auto Centre advised that the NOx sensor needs replacing to start with, but this may not be the whole fix.On 17/11/2025, as I have a RAC warranty with them, I contacted the Lookers Birmingham garage explaining the situation and this resulted in an investigation being booked in for the 05/12/2025.I dropped my vehicle off to Lookers on the 05/12/2025, was given a courtesy car and told I’ll be contacted when there is an update on my car.My case handler at Lookers since vehicle drop off is a lady at the front desk called Samina.My experience with the after sales department has been unpleasant ever since and throughout.I called the Lookers garage on the 17/12/2025 aiming to get an update, Samina explained that her technicians believed the issue is a faulty Adblue injector which they aim to rectify in the upcoming days.By the 19/12/2025, Samina from Lookers, informed me by telephone that the injector replacement took place but the dashboard lights remain on and that I had to book myself in at an Audi dealership to get the lights “reset and reprogrammed”.She proceeded to ask me when I am going to drop the courtesy car off and pick up my own.Bearing in mind the warning lights on my vehicle triggered an inducement mode meaning there is a countdown until the vehicle will not restart. The vehicle had 100-150 miles to until no restart.Lookers garage knew this information.I explained it would not be safe to drive my vehicle in that condition and asked who would be taking care of the invoice of my Audi appointment.Two weeks passed without any meaningful communication.On 05/01/2026, I physically visited Lookers, as I have my upcoming appointment at Wolverhampton Audi.At the visit, Samina informed me they will take care of transporting my car to Lookers Audi Newcastle (booking ref number - 49551) and my RAC warranty will take care of the invoice.This supposed appointment was made to take place on the 14/01/2026.Again, not being able to reach Lookers by telephone and not hearing from them for over a week, I proceeded to physically visit the retailer on 23/01/2026 for an update.The after sales receptionist told me that my vehicle had not been transported to its appointment yet at Newcastle Audi.No personnel in the building could provide me with a reason why this was the case. Further on, they could not tell if or when a following appointment could be made for to rectify this.I expressed my dissatisfaction with the after sales department and their lack of correspondence with me throughout the vehicles repair.I expressed my wishes to reject the vehicle and requested that the after sales manager contact me about the situation.At my last visit at Lookers, I was assured I would be contacted as soon as Samina is back in the office, or the after sales manager is available.As this did not happen, I physically returned to Lookers on 30/01/2026.Only because of my visit, Samina, then again informed me that a second appointment has been made, this time at Audi Birmingham (booking number - 17069), for the 18/02/2026.This Audi approximately 10 miles from the Lookers garage.I contacted Audi Birmingham on 19/02/2026 and 20/02/2026 for vehicle update. Both times, I was told the vehicle has not been delivered by Lookers and I should contact the Lookers garage for further information.On 24/02/2026, I physically visit Lookers requesting to speak to the after sales manager and after waiting for a long period of time, he agreed to sit with me.I expressed my concerns and huge dissatisfaction with their handling of my vehicles repair, stating this as the reason why I wished to reject the vehicle under the Consumer Rights Act 2015.He went on to say worrying statements such as, “It’s not my responsibility to make sure you have a like for like courtesy car, but only to make sure you are kept mobile.”As well as, “If I wanted to, I could have requested our car back a long time ago.”He also added, “there is no amount of time a repair needs to be completed in.”I mentioned that I’m not confident on how reliable the vehicle will be when I receive it and this has caused me to have doubts on the condition it was in at the time of sale to me.He replied with, “If you’re looking to go down the route of rejection, it will be hard to prove as you have drove it for nearly 10,000 miles.”I found his attitude very rude and lacking professionalism not seeming to view this as a big issue to him.This email follows my decision to reject and a complaint I have put against himself and Lookers which he acknowledged by form of email on 24/02/2026.Regards

Dear Sir/Madam,I am writing to raise a formal complaint regarding the handling of the ongoing oil consumption issue and engine noise affecting vehicle registration YA16 WBV, purchased from Lookers on 8 March 2025.Despite the issue first being reported in April 2025, it remains unresolved almost a year later. The delay, lack of communication, and failure to disclose critical diagnostic findings have caused significant inconvenience, financial loss, and concern regarding vehicle safety.________________________________________BackgroundAt the point of sale on 08/03/2025, Lookers confirmed that:• The vehicle had a full service history, all completed by Lookers Vauxhall (Main Dealer).• A fresh service would be carried out prior to handover.• The vehicle had been prepared to a high standard.• A three-month warranty would cover any issues arising within that period at no cost.Shortly after purchase, on 17/04/2025, the vehicle displayed a low oil warning light. On inspection, no oil was visible on the dipstick. Vanessa reported this immediately, given the vehicle had only recently been purchased.________________________________________Investigation by Lookers – May/June 2025On 27/05/2025, the vehicle was booked into Lookers (Booking No. 64104) for investigation of the oil issue and engine noise. Lookers advised that:• No oil leak had been identified.• An oil consumption test was required.• The vehicle would be reassessed after 600 miles.Vanessa incurred costs and inconvenience including time off work, a £25 courtesy car charge each time having to take the car to the Looker garage, fuel costs, and travel between Telford and Birmingham. No goodwill gesture or compensation was offered, despite the issue arising soon after purchase.An oil consumption test was subsequently carried out on 23/06/2025. However, the results were not shared with Vanessa at that time.________________________________________Failure to Provide Oil Consumption ResultsVanessa later booked the vehicle into Citroën Budget Motors in Telford for further diagnostics, as she had been advised that Lookers did not specialise in Citroën vehicles. The car was in the Citroën garage for a day; however, they were unable to proceed because Lookers failed to provide the oil consumption test results, despite requests from both Vanessa and the Citroën garage.The vehicle was returned without the diagnostic work being completed.________________________________________Breakdown and Recovery – 01/12/2026The vehicle subsequently entered limp mode and required RAC recovery to Lookers. The reported issues included:• Engine covered in oil• Low oil level (2 litres required topping up)• Engine misfire (spark plugs replaced)• Engine “hunting” requiring further inspectionVanessa was informed that the oil consumption test results had been sent to the Citroën garage and that Lookers would follow up. No follow-up communication occurred. The oil issue and engine hunting remained unresolved.________________________________________February 2026 – EscalationOn 11/02/2026, Vanessa emailed Jamie Sullivan requesting an update. Vanessa confirmed:• An oil consumption test had been completed in 2025.• Citroën could not proceed due to non-receipt of results.• Multiple follow-up calls/emails had been made without response.• The oil leak remained ongoing.On 20/02/2026, Jamie advised he believed no oil consumption test had been carried out and suggested a new one would be required. This was incorrect.Following further correspondence and repeated requests, including a formal deadline of 25/02/2026 for production of the oil consumption results, Jamie eventually confirmed on 27/02/2026 that the results had been located.________________________________________Late Disclosure of Possible Engine FailureOn 27/02/2026 at 14:12, Lookers finally provided the oil consumption test results dated 23/06/2025. The findings stated:“Vehicle used 1.2 litres of oil in 675 miles, contacted Citroën, possible engine failure. Advise customer to book into Citroën dealer.”This was the first time Vanessa had been informed that the findings indicated a possible engine failure.It is deeply concerning that:• These results were withheld for approximately eight months.• The potential engine failure was not disclosed earlier.• Vanessa continued driving the vehicle unaware of the seriousness of the findings.• Citroën were unable to investigate due to Lookers’ failure to provide documentation.This raises serious concerns regarding transparency, communication, and duty of care, particularly given the safety implications for Vanessa and her children.________________________________________Warranty UncertaintyDespite the issue being reported shortly after purchase and within the warranty period, Lookers have been unable to confirm whether the repair will be covered under warranty. Given the length of delay and the fact that the oil issue was first reported in April 2025, it is unreasonable for warranty coverage now to be in question.________________________________________Current PositionVanessa has now booked the vehicle into a Citroën garage for 11/03/2026. A diagnostic fee of £134.40 is payable, and confirmation has been requested as to how Lookers will cover this cost.________________________________________Grounds for ComplaintThis complaint concerns:1. Excessive delay in resolving an issue reported shortly after purchase.2. Failure to provide oil consumption test results in a timely manner.3. Failure to disclose a finding of “possible engine failure.”4. Poor communication and inconsistent information.5. Financial loss and inconvenience caused to the customer.6. Ongoing uncertainty regarding warranty coverage.________________________________________Resolution SoughtWe request:• Written confirmation that all diagnostic and repair costs relating to this matter will be covered in full by Lookers.• Reimbursement of costs incurred, including courtesy car charges and the forthcoming Citroën diagnostic fee.• Suitable compensation for the inconvenience Vanessa has experience (taking time off work, cost in fuel for several return journeys (Telford to Birmingham) and cost of buying additional oil in December.• A full explanation as to why the oil consumption test results were not disclosed in June 2025 and why the potential engine failure was not communicated to the owner of the vehicle.• Confirmation of the steps being taken to ensure this matter is resolved urgently and appropriately.If this matter cannot be resolved promptly and satisfactorily, we will have no option but to escalate the complaint further.We look forward to your urgent response.Yours faithfully,Samantha Lloyd(on behalf of Vanessa Ellison)

bought a vehicle on 07.02.26 cust organised a cam belt change he was asked to pay for the parts before the service which was on 23.02. The cust has caslled everyday since to see what is happening with the repair to be told its in the work shop.. The cust received a call yesterday and advised that there tool was broken and the mecanic had been trying to work on it. When the customer picked up the car the tool which as broken had been left in the car. There is no reason for it to be there. Lock and wheel nut, service book and then the broken tool. what is that about.

cust purchased a vehicle and £2,000 deposit and within the 14 days the customer returned the car and purchased something else. The customer never received the deposit back from the original vehicle and is chasing this refund.

To Whom It May Concern,I am writing to formally notify you that I am exercising my statutory right to reject the Hyundai i20, registration ML70OEK, purchased on 7 January 2026, under the Consumer Rights Act 2015.Approximately one week after purchase, I noticed significant and visible lines/markings across the entire headliner. I reported this fault to the dealership within 30 days of purchase, and I also notified the finance company with supporting evidence of this notification. Any delay in inspection by the dealership was entirely outside of my control.The vehicle is financed under a PCP agreement, and I paid a £250 deposit at the time of purchase.As the fault was reported within the statutory 30-day period, I am exercising my short-term right to reject the vehicle. I therefore request written confirmation of the following:1) Arrangements to return the vehicle.2) Termination of the PCP finance agreement.3) Refund of the £250 deposit and any payments made under the agreementPlease provide confirmation of the next steps within 5 working days. I expect this matter to be resolved promptly and in accordance with my statutory rights.Kind regards,Ushnah KhanKhanushnah@gmail.com07920016087

cust purchased the vehicle 03.02.26 there has been several things wrong with the vehicle and you have had it back for repairs however this has not resolved the problem and the customer would like to return the vehicle for a full refund.

Trying to cancel booking tomorrow - 10am for a Vauxhall Astra with door locking issues. Please can you amend the booking so that it is cancelled as unable to bring the car up tomorrow

I am currently in the process of buying a used car from Lookers Star City. I paid a deposit on Jan 31st to secure the car and agreed to collect it yesterday evening. The car is a spec that I want, so keen to progress.At agreeing to buy I pointed out several issues and asked about the service history, which did seem a bit vauge. In the following days I did more reserach and have found out the history has probably voided the manufactures warranty. The car has been reduced in price and I've managed to get an 'in house' warranty to cover major items, so not too bad, but not ideal.I have the car insured and funds ready to transfer last evening and confirmed by email to the sales person the time i would be with them. We arrived, waited, only to be told the car is not ready. A phone call would have saved the journey.The whole process so far has been less than ideal and I now have doubts over the car and what assistance I'll have if something goes wrong.I have offered to walk away from the deal as it must be costing Lookers money now too.All in all, so far I'm not very impressed with the dealership.