I purchased a car from you last July which had been owned by one of your employees. I had an MOT on the car last week and after only 6000 miles since purchasing from you it had 2 Majors and 4 advisories. This came as a bit of a shock as the last 3 MOTs passed with no advisories at all. Then I checked the history and these MOTs were all carried out at your facility. Coincidence? I think not. Very dodgy!

To the Management Team at Star City Birmingham,I am writing to formally express my extreme dissatisfaction regarding my purchase of the Vauxhall Crossland X (Registration: RV67 WPD) from your dealership in July 2024. My experience has been marred by what I believe to be intentional non-disclosure of critical vehicle history and the manipulation of safety records.1. Failure to Disclose Critical Timing Belt Maintenance At the time of purchase, the vehicle was seven years old. Per Vauxhall manufacturer guidelines, the timing belt must be replaced at six years or 70,000 miles, whichever occurs first. During my service in July 2025, Mr Tyre flagged the absence of any timing belt replacement history as a major caution. When I approached your dealership, I was met with unprofessional indifference, with staff claiming they lacked this information and suggested I contact the previous owner.It is unacceptable that a reputable dealership would sell a vehicle without verifying such a critical maintenance requirement. This omission suggests a deliberate failure to perform necessary due diligence, leading me to believe this information was withheld to avoid the associated costs and inflate the vehicle's sale price.2. Intentional Manipulation of MOT Records My concern regarding your business practices was compounded when I compared your pre-sale MOT with previous and subsequent records. The MOT performed by your dealership prior to my purchase contained no advisories regarding the front-left tyre tread or the disc drums. However, both these issues were documented as advisories in the owner’s MOT from the year prior and were flagged again during my own MOT in 2025.By failing to include these legitimate advisories in your pre-sale MOT, you deprived me of the opportunity to make an informed purchasing decision. Whether or not you chose to perform the repairs is a business decision, but failing to disclose these advisories is a breach of transparency and, in my view, a fraudulent manipulation of safety records.Impact and Resolution As a result of these hidden defects and maintenance gaps, I am now facing significant financial loss in the resale of this vehicle. The lack of documented timing belt replacement and the questionable safety history are directly impacting the vehicle's market value.I find your conduct entirely unacceptable. Please consider this email my formal notice that I am escalating this matter to the UK Motor Ombudsman. I expect a prompt and detailed written response addressing these discrepancies at the earliest.

Dear Lookers Star City,I purchased my Ford Kuga from your dealership and am now dealing with an outstanding manufacturer recall which I understand may not be resolved until the first quarter of 2027.As the supplying dealer, I would appreciate your assistance and clarification regarding the following:Were Lookers aware of any developing issues or potential recall concerns relating to this vehicle when it was sold to me?Does Lookers consider a potential delay until Q1 2027 to be reasonable for completion of a safety recall?What assistance, if any, can Lookers offer customers affected by this situation?Has Lookers received any guidance from Ford regarding support for customers waiting for a remedy?I am continuing to make finance payments, maintain the vehicle and meet servicing costs whilst waiting for a solution, and also watching the value of the car depreciate quicker than expected as I cannot sell it until the recall has been fixed!I would appreciate understanding what support may be available through the supplying dealer.I would be grateful for a written response.Kind regards,Steve LaisterVehicle Registration: EF74BZGDate of Purchase: Oct 2025Also, your feedback form on your main site is broken which is how I ended up here. Thank you.

purchased vehicle end of august 2025, has experienced issue since purchase, clogged DPF filter which is now allowing toxic fumes into the vehicle, has now failed MOT due to this and when making contact has been advised this is not covered by the warranty he has and needs to speak with local garage about it. also unhappy with the level of customer service and care that they have received since purchasing

had the car for 4 weeks and cust wanted to get a major service carried out as not sure when it had been carried out. Vehicle inspection was carried out and items where find which required work to the value £1,600. Called back to the dealership and advised he wasnt happy. The sales manager declined to carry out the work. Resolution was sales manager was going to ask the after sales to look over the verhicle this was on the 18.05.26 the cust has not heard anything from anyone in connection with this.

Hi Salman,Thank you for your response and for the offer of touch up paint.I appreciate that isolated stone chips on a used vehicle would generally be considered normal wear and tear and I accept that there are many other chips and marks around the car. My concern however is not the stone chip itself, but the fact that corrosion had already started prior to my purchase.I raised this issue immediately after collecting the vehicle and have since had Hyundai inspect it. Their service team advised that, due to corrosion already being present, a touch up pen would not be an appropriate repair and that the affected area requires proper preparation and treatment to prevent deterioration continuing beneath the paint.I also submitted a claim through the paint protection product purchased with the car and this was declined specifically because corrosion/rust was already present.I am therefore concerned that this is no longer simply a cosmetic stone chip issue, but a pre-existing corrosion issue that may worsen if left untreated.I would be grateful if Lookers could reconsider its position and discuss an appropriate repair solution. I am not seeking anything excessive, only a proper preventative repair to avoid a larger issue developing later.Many thanks,Luke

Dear Sir/Madam,I am writing to formally notify you that I wish to reject/refuse the vehicle due to the ongoing faults and issues experienced, including the intermittent failure of the radio and sound system.Despite attempts to investigate the matter, the issue remains unresolved and is significantly affecting the use and reliability of the vehicle. As a result, I no longer feel confident in the vehicle’s condition or suitability.Please also note that this matter is currently being investigated through the Financial Ombudsman Service.Given the ongoing issues and lack of satisfactory resolution, I am formally exercising my right to reject the vehicle and request confirmation of the next steps regarding returning the vehicle and resolving the finance agreement.I would appreciate a written response as soon as possible.Kind regards,

Dear Sir/Madam,I am writing to raise a formal complaint regarding my vehicle (registration ML22WYG*), purchased on 9 December 2025.Since purchase, the vehicle has experienced multiple faults and has been returned on several occasions. Most recently, the vehicle has suffered a major engine failure and I have been informed it requires a full engine replacement.While I understand a warranty claim is currently in progress, I do not consider a repair to be an appropriate resolution given the history of faults within such a short period of ownership.Under the Consumer Rights Act 2015, I do not believe the vehicle is of satisfactory quality or fit for purpose.As this issue has arisen within the first six months of ownership, I would like to formally request to discuss rejecting the vehicle or arranging a suitable replacement, rather than proceeding with a repair.Please confirm how you intend to resolve this matter.Kind regards,Rachel

Copy of letter sent to your Ellesmere Port Branch. This vehicle was purchased from Star CityRegarding our Vauxhall Grandland KT19JXZ which we have booked in with you for tomorrow 6th, May 2026 the problem is as follows.We purchased the car from Lookers , Star City, Birmingham just under two years ago. It went into limp mode on the way home and we had to get the RAC out to take it back to Birmingham. This problem persisted at regular intervals, along with a high oil consumption and you have a record of the work and some of the problems we have encountered, it has been persistently unreliable and we dare not take it on long journeys.You recently requested we drive around 620 miles and you then rechecked the oil. You decided it was using too much. You replaced the vaporizer and put in a new wet belt under warranty. I cannot now travel a fraction of this distance without the warning lights coming on warning of low oil. I fill up to the maximum on the dipstick and the warning comes on when on minimum. The distances driven when the oil goes from maximum to minimum in the last four instances are as follows: 286 miles. 169 miles, 304 miles and 194 miles.Clearly something is seriously wrong: soon I will be using more oil than petrol! I cannot go to London from Rhyd Ddu without the engine light coming on and having to fill up with oil two or possibly three times. I have no complaints with your efforts to identify the problem though I do object to the charge of £144 for doing so. The unfortunate truth is that I have obviously been sold a lemon and the last two years have been very stressful as far as driving is concerned. With the guarantee about to run out, if the problem cannot be identified with certainty we have no alternative but to request our money back or an alternative car (not Vauxhall ?! ). Hopefully you will come up with a mutually agreeable solution that avoids legal proceedings. Better still find the cause. You mentioned the cost of stripping the engine if required - I do not intend to pay for this. It is up to you to find the problem at your expense not ours.All the best and wishing you every success

I am writing to raise a formal complaint regarding my vehicle (registration ML22WYG*), purchased on 9 December 2025.Since purchase, the vehicle has experienced multiple faults and has been returned on several occasions. Most recently, the vehicle has suffered a major engine failure and I have been informed it requires a full engine replacement.While I understand a warranty claim is currently in progress, I do not consider a repair to be an appropriate resolution given the history of faults within such a short period of ownership.Under the Consumer Rights Act 2015, I do not believe the vehicle is of satisfactory quality or fit for purpose.As this issue has arisen within the first six months of ownership, I would like to formally request to discuss rejecting the vehicle or arranging a suitable replacement, rather than proceeding with a repair.Please confirm how you intend to resolve this matter.