Good morning,I am writing to formally reject the vehicle I purchased from you on 23 September 2025 (Peugeot 3008, reg: YL17 ODT).Since shortly after purchase, the vehicle has suffered from:• Engine oil warning lights (with photographic evidence from within days of purchase)• Ongoing excessive oil consumption requiring frequent top-ups• Visible smoke during accelerationThese issues indicate a serious engine fault, and the vehicle is not of satisfactory quality under the Consumer Rights Act 2015.I have since had the vehicle inspected, and it has been confirmed that the engine is excessively burning oil. In addition, I have evidence that significant engine-related repairs were carried out prior to sale, including turbo replacement and oil system work. Given the nature of these repairs and the symptoms I experienced shortly after purchase, it is clear the underlying issue was present or developing at the time of sale.I also experienced issues with the MOT status and vehicle registration process, which further impacted my confidence in the vehicle and its sale.As I no longer have confidence in the reliability of this vehicle, I am exercising my right to reject the vehicle and request a full refund.Please confirm within 14 days how you will arrange collection and refund.If this matter is not resolved, I will escalate it further.Kind regards,Alice Blair

I am writing to formally complain regarding the 2023 Hyundai Tucson I purchased from Lookers Vauxhall Star City on October 11th 2025 registration plate BC23 FYH.Basis of complaint: Mis-selling and Breach of Advertised Standards.The vehicle was mis-sold and is not of satisfactory quality under the Consumer Rights Act 2015.Specifically;Verbal Misrepresentation: at the point of sale your Salesperson, Salman, explicitly assured me the car had full service history and was up to date in line with Hyundai’s specifications for warranty.Documented Service Failure: the service book shows a service was not recorded until 21,261 miles. As the Tucson requires servicing every 10,000 miles, this vehicle had already missed its first vital milestone by over 11,000 miles before you sold it to me. This confirms the car does not have “full service history” promised and is a direct breach of your advertised standards.Failure of Advertised Checks: your advertisement promises a “thorough 150-point check” and states vehicles are “serviced as required.” Had these been performed with professional due diligence, Lookers would have identified the missing service and also the outstanding manufacturer campaign code.Mechanical fault: the engine management light has appeared intermittently. As this is within the 6 months of purchase, the law assumes this defect existed at the point of sale.Required resolution.I have booked a major service and diagnosis check at Motorfair Hyundai Mackadown Birmingham on Friday 1st May. To resolve this, I require Lookers to:Fully reimburse the total cost of this service and diagnostic work.Provide a cash payout (compensation) for the permanent diminished resale value caused by the broken service history which was wrongly advertised as “full”

Dear General Manager,Further to my email sent earlier today, I wish to clarify the specific resolution I require to settle this matter.Given that the vehicle’s resale value is now permanently diminished and the manufacturer’s warranty is at risk due to the missed services, I require:1. Full reimbursement for the service and diagnostics at Hyundai Mackadown this Friday.2. A cash payout of £3,000 to account for the diminished resale value caused by the misrepresentation of the service history.3. A formal Letter of Indemnity from Lookers, guaranteeing that you will cover the cost of any future mechanical repairs should Hyundai refuse a warranty claim based on the service gaps that occurred prior to my purchase.I look forward to receiving your confirmation on these points alongside my previous email by Wednesday.

Dear General ManagerI am writing to formally complain regarding the 2023 Hyundai Tucson I purchased from Lookers Vauxhall Star City on October 11th 2025 registration plate BC23 FYH.Basis of complaint: Mis-selling and Breach of Advertised Standards.The vehicle was mis-sold and is not of satisfactory quality under the Consumer Rights Act 2015.Specifically;Verbal Misrepresentation: at the point of sale your Salesperson, Salman, explicitly assured me the car had full service history and was up to date in line with Hyundai’s specifications for warranty.Documented Service Failure: the service book shows a service was not recorded until 21,261 miles. As the Tucson requires servicing every 10,000 miles, this vehicle had already missed its first vital milestone by over 11,000 miles before you sold it to me. This confirms the car does not have “full service history” promised and is a direct breach of your advertised standards.Failure of Advertised Checks: your advertisement promises a “thorough 150-point check” and states vehicles are “serviced as required.” Had these been performed with professional due diligence, Lookers would have identified the missing service and also the outstanding manufacturer campaign code.Mechanical fault: the engine management light has appeared intermittently. As this is within the 6 months of purchase, the law assumes this defect existed at the point of sale.Required resolution.I have booked a major service and diagnosis check at Motorfair Hyundai Mackadown Birmingham on Friday 1st May. To resolve this, I require Lookers to:Fully reimburse the total cost of this service and diagnostic work.Provide a cash payout (compensation) for the permanent diminished resale value caused by the broken service history which was wrongly advertised as “full”Please confirm by Wednesday that you agree to these terms. If I do not receive a satisfactory response, I will seek to recover all costs and damages by the financial ombudsman service.

Dear Sir/Madam,I am writing to formally raise a complaint regarding my 2019 Vauxhall Corsa, purchased from yourselves in April 2025.Due to significant concerns regarding the way this matter has been handled, I am now collecting the vehicle and have formally withdrawn my consent for any further diagnostic work to be carried out.The vehicle has developed multiple faults affecting critical safety systems, including ABS, ESP/ASR, hill start assist, and collision detection warnings. These faults have persisted and returned even after a battery replacement, and braking performance has been noticeably affected. This is a serious safety concern and is not acceptable for a vehicle of this age and purchase history.I was initially quoted £144 for diagnostic work, which I accepted in good faith. I have since been advised that a cost of near £450 would be required for additional diagnostics, despite the fault already being identified within the ABS system. I consider this charge to be wholly excessive and unjustified. At no point has a clear or reasonable explanation been provided as to why such an extensive and costly additional diagnostic process is required.Furthermore, the vehicle is covered under an active warranty with RAC. I would expect the correct process to be followed in engaging the warranty provider once a fault has been identified, rather than being asked to authorise significant additional costs upfront. This approach is not acceptable.In addition, I am raising a separate issue regarding the paintwork on the boot sill. This defect was present prior to purchase and was repaired before collection. The same issue has now reappeared in the exact same location, clearly demonstrating that the original repair was not carried out with reasonable care or to an acceptable standard.Under the Consumer Rights Act 2015, I am entitled to expect that the vehicle is of satisfactory quality and that any repairs carried out are completed with reasonable care and skill. Based on the above, I do not believe these obligations have been met.Given the circumstances, I require the following:- A full written explanation and justification for the near £450 diagnostic charge- Confirmation of why the RAC warranty process was not appropriately followed once a fault had been identified- Written confirmation that the paintwork issue will be rectified properly at no cost as a failed pre-sale repairPlease treat this as a formal complaint. I expect a prompt and satisfactory response. Should this matter not be resolved appropriately, I will have no hesitation in escalating the issue further, including pursuing my rights under the Consumer Rights Act.I look forward to your response.Kind regards,Mrs Christine Eaton

SubjectFormal Complaint Regarding Tyre Replacement.Dear Lookers Vauxhall Star City,I am writing to formally raise a complaint regarding an issue with my vehicle’s tyre.At the time of purchase, I specifically requested that a new tyre be fitted, and I was informed that this had been done. However, just three days later during a period of heavy snowfall, I experienced significant difficulty driving, which raised concerns about the condition of the tyre.I subsequently arranged for the tyre to be replaced, but despite multiple follow-ups, this has still not been completed. Furthermore, a recent health check has confirmed that the vehicle requires a new tyre.I would appreciate it if you could urgently investigate this matter and arrange for the tyre to be replaced as originally agreed.I look forward to your prompt response.Kind RegardsEbiuwa Bello

Sold a car on Thursday 26th march ,left a deposit-had finance in place with 1st response,salesman Phil knew this,suggested trying their finance companies as well for a better rate,which he did that day,but not accepted so proceeded with 1st response -this week Phil said to us that your company had to invoice us rather than the finance company-which obviously cannot happen as we don’t have the funds the finance company do-we have tried to speak to numerous people including managers with no one coming back to us-today we have just spoken to the other Phil at the company who said company policy is not to use -1st finance as they are 3rd party company-why were we not advised of this if this is the case,last Thursday! And now we are a week on,with no car and no deposit -and if we had been informed of this last week we would’ve had time to go elsewhere

I purchased a car from Lookers that turned out to be faulty. When I reported the issue, I was told to bring the vehicle in for a diagnostic check. After the diagnostic, I was advised that the car needed to be taken to Citroën for the repair, and I was assured that because it is still within the 90‑day period, the payment would be covered.However, when I arrived at Citroën, the representative from Lookers was unhelpful and tried to avoid authorising the repair. It took multiple conversations before authorisation was finally given, and throughout the process the Lookers representative was rude and showed zero customer service.

My vehicle was booked in for a minor service on Saturday 28th March.On Friday 27th March I received a text message asking to confirm my booking, which I did.The link provided in that text message - https://www.lookers.co.uk/car-hub/contact-us/lookers-car-hub-birmingham states the servicing department is open from 08.00 - 18.00 on Saturdays.I dropped the vehicle off at 8.25am on Saturday 28th using the self check in locker and shortly after received a text message confirming the check in and that I will be contacted when the car is ready.At 2pm, as I had not heard anything I called several times with no answer, and at 3pm attended the dealership to find QR codes on the desks of the service department. I scanned the QR code gave my name and vehicle registration to receive a message "we will get back to you ASAP" I spoke to a young gentleman within the dealership who advised the service team finished at 12, he checked the workshop and confirmed nobody was there and my car key was either still in the self service locker or within the safe of the workshop. I explained my situation having a 4 year old daughter and disabled partner, and this would be leaving me without a vehicle for 3 days.After not receiving any communication either from Whatsapp or a phone call. I phoned the service department this morning (30th March) to which the lady I spoke to seemed more focused on stating I haven't had a car for two days when I had said this is day 3 not having a vehicle.My vehicle was finally serviced, and upon collection all I received was an apology saying a service advisor was should of been in, and the mechanics cant access the key locker.I have found the situation very frustrating and an inconvenience having my vehicle so long to carry out a minor service with no communication what so ever.

I purchased a used vehicle from this showroom on the 28/11/25.Recently it has developed a fault in which it makes a clicking sound from the front wheels when I turn and accelerate.I contacted the showroom via phone call in regards to this who informed me that I have to contact Audi as they are the manufacturer and they will diagnose the issue. I told the advisor that I had purchased the vehicle from lookers and that it should be their technicians who should investigate the matter, but she insisted that I contact Audi.I contacted Audi who advised me that they currently have a waiting time and that earliest they will be able to see to my vehicle will be late May / early June and that they will charge me a fee of £150 to diagnose.This wait time would take me out of my 6 month warranty so I contacted lookers back and informed them of this and eventually she booked my vehicle in for the Friday (20/03/26).When I arrived on the Friday to give in my vehicle the lady on the desk informed me that their would be a charge for £144 for diagnostic and that this is due to the vehicle being out of warranty.I informed her that it was still under used vehicle warranty as it is for 6 months which is not over yet.She informed me that she will pass me on to the sales manager who will discuss this further with me. I had to wait as it was early morning and they were all in a meeting.Eventually he came and I told him about the issue I was having with my vehicle and that i had only just bought it from yourselves a few months ago.He insisted that the 3 month warranty was up and that there is nothing that can be done and that any work needing doing will be charged, starting with the initial £144 for the diagnostic.I don't seem to understand why he didn't understand as a sales manager that when purchasing a used vehicle from a dealership, you have a 6 month warranty with the Consumer Rights Act 2015. You can't just dismiss this because it doesn't fit your narrative.I did not purchase a cheap vehicle, and for it to start developing a fault this early in my ownership is unacceptable and so I would like for someone to look into this matter, please.