I am writing with deep concern and frustration regarding the Ford Focus Zetec Auto (Reg: DS69LCA) purchased from your dealership on 3rd October 2024, under Order No. 7693361. While this began as a hopeful step forward in both my personal and professional life, it has instead brought significant distress and disruption.The repeated mechanical failures of this vehicle — sold under the assurance of quality checks and a 36-month warranty — have left me stranded, delayed, and on several occasions, completely unable to be present for the people who need me most.My wife relies on me for transport, and a new born baby , every journey carries not just logistical importance, but emotional weight. The uncertainty of not knowing whether the car will get us where we need to be — to work, to appointments, has created deep stress during what should be a hopeful and settled time.Every breakdown, every missed journey, and every unreliable morning has affected not only my livelihood, but my role as a support system for both my family and the children in my care.The Problem:• The car suffered multiple breakdowns, including a serious engine failure on 22nd April 2025• Despite being under warranty (Assurant 36 months), I was told that repairs would not be covered• I have had to pay for emergency travel and recovery out of pocket, directly affecting my financial wellbeingI would not have brought this up as the situation was passed. However, today (30/12/25) it has broken down again requiring the RAC once more. This time luckily it was at home it wouldn’t start. But I had my baby and wife with me and this could have been very dangerous on the road.Costs Incurred:I have kept detailed records, and to date, I have incurred a total of £2,476.96 in expenses, including:o Recovery chargeso Ride-hailing services to and from worko Unreimbursed travel to your dealershipThis figure does not reflect the emotional cost, cost to travel due to leisure, cost of taking my partner to her workplace and screening appointment, or the anxiety caused by the vehicle’s unreliability.What I Am Requesting:I ask that you take the following steps immediately:4. Cover the cost of full repairs under the warranty, AND5. Refund the full amount of the costs I’ve incurred (£2,476.96), ANDPayment for the emotional distress. Which I leave to you to decide as it is insurmountable for my family and I.6. Provide a written response within 14 calendar days confirming the steps you will take to resolve thisIf I do not receive a satisfactory response within this time, I will have no choice but to:o Refer the matter to The Motor Ombudsman and Financial Ombudsmano Begin formal legal proceedings through Small Claims Courto Seek additional compensation for loss of earnings, distress, and breach of consumer rightsThis has been a draining experience during what should have been a joyful chapter of my life. I urge you to consider not just the financial facts, but the human cost behind them — and respond accordingly.

I had my clutch and gearbox repaired. The car was was on warranty. But only clutch been paid. The gearbox I had to pay because Looker refused to provide a courtesy car .So had to rebook that took a month.Within that time the clutch started slipping. Anyhow they fixed and took the gearbox out.On collection nerd MOT.They check and said that the gearbox is leaking oil.That should not be the case if repair are correctly done and all oil seals are.The car been in the work shop since November 6th.No signed of leak when brought it to them.But the point however if the gearbox was fixed fully taken out there should be no oil coming from it.I paid for this out of my own money as they told the insurance company it was driving on .Now they need to fix the oil leak. Otherwise I take legal action.

Been advised by Jamie that I can't have a refund the car is faulty and the consumer rights act 2015 clearly states I can have a refund within 30 days the rear screen does not demist, its actually illegal to drive with foggy windows that impair your vision. I have legally owned the car for 14 days and the dealership have had the car for 6 of those days.

Star city begrudgingly collected my car for repair on Thursday 27.11.25, I say begrudgingly as they didn't want to collect it even though it was agreed at point of sale that I would want it collected/returned if there was an issue, it was actually agreed that they would collect it on the Wednesday at 10am but I was notified at 9.50am on the Wednesday that it would not be collected until the Thursday.I contacted the dealership Friday afternoon after receiving a text inviting me to view a video of the inspection however there was no video!!!!.I emailed on the 28th for an update and again on the 29th, i called on the 29th and service team called me back early afternoon to advise that rear window blade had been changed, I queried the issue that I had raised with the front passenger side window I was then advised that they could not repair this until they were given permission from sales, I received an email this morning informing me that my car was in the workshop today having the window wiper blade changed ( previously advised this was done on Saturday), and rubber changed on passenger side window, advised service/repair team would email when this was completed, I have not received any update and I am struggling to understand how these simple repairs have taken so long, tomorrow makes it 6 days for me without a car.

I’m writing in relation to our Audi e-tron, purchased from Lookers in June 2025.I’ve now received a detailed report from Perth Audi, and I need Lookers to review this urgently in light of your responsibilities as the supplying retailer.Summary of Perth Audi’s findings:• Their technical team are now almost certain that the traction motor requires replacement.• To confirm this 100%, the motor would need to be removed and inspected — but they advise that, if removed, the job should simply proceed through to full replacement.• The cause identified is fluid leakage from the reservoir into the electric motor, resulting in failure.• Perth Audi state that neither warranty nor goodwill can be applied, solely because the vehicle was not serviced correctly in line with the prescribed Audi service schedule.• As you’ll appreciate, the vehicle was supplied to me by Lookers, and at the point of sale the service indicator had been reset and I was advised the car had been serviced and checked.• The estimated repair cost is £11,146.32 inc VAT, plus £450 already incurred in diagnostics.Given we have only owned the car for a short period, and the servicing issue clearly predates my ownership, this now falls squarely within Lookers’ obligations under the Consumer Rights Act 2015.Accordingly, I need Lookers to confirm how you wish to proceed. In practical terms, the available routes appear to be:• Lookers arrange collection of the vehicle and undertake the repair directly at your workshop at no cost to me.• Lookers authorise Perth Audi to complete the full repair and Lookers covers the cost.• Lookers provide a refund for the vehicle, less fair wear and tear.• Lookers provide a like-for-like replacement vehicle, taking into account fair wear and tear, should that be your preferred route.Interim we will require a courtesy car please.Please review the Perth Audi assessment and revert with your preferred next steps.If you would like to talk with Perth Audi (David Berry) we have no objection.Thanks in advance, and I look forward to hearing from you

On 30 August, I purchased a car with numerous issues. One particularly frustrating problem was the tyre sensor, which cost me a significant amount of money due to me having to book Uber’s constantly and put me at risk of losing my job. To add insult to injury, the service was utterly appalling. They even scratched the front wing and mirror! I am deeply disappointed and feel bullied.I have visited the dealership four times to resolve my issues, but they have only made them worse. The service has been terrible, and I have been treated horribly. They failed to inform me of the car’s problems, which made me feel extremely disappointed and angry.I am extremely upset, and every time I attempt to book an appointment, they fail to check anything; they simply inform me that everything is fine. They then insist that I book an appointment with Martin Vessell, which I find utterly ridiculous since I have already visited the dealership to attempt to have my car fixed.Yours faithfully Mr Singh

Collected car at agreed time/date, (19.11.25), prep of car very poor dirty, smudged, windows dirty, bird poo on car !!!. Sales took car to be cleaned, returned after just 5 minutes still not clean, valeter then came and tried to clean windows, bumper and car with the same dirty cloth. Car now looks shocking , tyre pressure clearly not checked pre sale as one has 35psi 1 has 38 psi, 1 has 30 psi and 1 has 29 psi. Warning light came on this morning for front collision assist (will monitor this as it may just be the dirt affecting the camera/sensor).

10 weeks ago me and my wife purchased a peogeut 2008 gt Reg MK22 UUR from the Birmingham site.On the day the service was great. Max had all the right things to say and we were happy to buy the ca which we did in cash.The is the end of the good service.We had arranged to collect the car on the Sunday. When we arrived max had not bothered to come into work. And the car had not been prepared for us.Not cleaned.Car guard x not appliedIt still had the price tag on it.As you can expect I was not happy as we had paid extra for the guard x.There were also no locking wheel nut key for the locking wheel nuts.We agreed to take the car and return the following Saturday as agreed with Jamie. And the service manager.When I collected I took the car directly to my own mechanic and we discovered that the coolant was at the minimum mark and the oil was below the minimum mark.The dot 4 was nearly empty.My mechanic topped up where necessary.I spoke again to Jamie and agreed the Saturday when I came in the would haveA full service.Full valetGuard x appliedWhen nuts replaced with new locking wheel nuts.Change batteries in key fobs as they were dead.When we arrived on the Saturday the staff seamed shocked we were there. Jamie although he said would be in did not turn up for work and my car which I was promised would be first in had not even been booked in. They also had not got the new locking nuts.I had to miss a days work on that Saturday costing me £200 .Again as you would expect I was less than happy.Eventually the agreed that I would take a car from the service department and they would keep my car and would have done for me for the Thursday.On the Wednesday I called to check progress to be told it may not be back by the Thursday as they had sent it to Peugeot to get the wheel nuts replaced.The only other day I could collect was the following Saturday but would need another day off work costing me another £200.I had to cancel my work by 2pm on Thursday to give my client time to get replacement. As asked to confirm if ca would be ready on Thursday before tha time which he did not so I had to cancel the Saturday.Loosing another £200 in lost earning.4 o’clock comes and I get a call the car is ready.I arrive to collect the car. And the are still detailing it. ( there is a hand print on the bonnet still which I only notice the following day)All seamed good till I got home to find one of the key fobs were not working and on investigation was not even the correct key as the blade was wrong. ( they were both correct the week before)I spoke to Jamie and he was not interested. And said well you had better go to Peugeot then.I ended up buying a new key.Another £110 out of pocket.That Saturday we took the car on a motorway for the first time.Once we hit 50mph the car started to shake.Turns out that one tyre was illegal and the inside was all bulging. And another tyre was an off road tyre with. 10mm tread.So I had to buy two new tyres and get wheel alignment done at a cost of another £330So after 2 weeks of buying the car in total I was out of pocket by £840.Then we get to today.This morning after having g the car for 8 weeks. There is an oil pressure warning light on saying stop car immediately.I contacted the car hub and spoke to Jamie who has basically said they will have my car in and look at it. But we can not get a courtasy car unti the first of December. And when I said that’s not good enough he basically laugh and said tough. So I am now expected to hire my own ca for the next 10 days which will be another £500I have spoke to my own mechanic this morning and here suspects that when lookers were preparing my car they put a oil rinse through the car which I’f you do then it makes the wet belt deteriorate and will block up the oil pump.It’s still well within my warranty and having to wait so long at my cost is not acceptable.To top it all off I have been waiting for 8 weeks now for the branch manager to call me back.Is it lookers policy to only offer good service before you have got money from a customer. And afterward if lookers make a mistake oh well the customer will have to pay.At the moment in time I am waiting on Jamie to let me know when my car is being collected.When I can get a courtesy carAnd for Gareth to call me to get things sorted.RegardsRobert O’Driscoll

Dear Complaints Team,I am writing to raise a formal complaint regarding the continued delay in receiving the car mats for my vehicle. I was informed on 9th October that the mats had been ordered and were on their way, yet I have still not received them, nor have I been provided with a delivery date despite requesting one.I purchased the car on 30th August, and to still be waiting this long for something as simple as car mats is entirely unacceptable. The lack of communication and follow-up has been very disappointing.At this stage, I am requesting a full refund for the mats, as I will be purchasing a set elsewhere. Please confirm when the refund will be processed.I would also appreciate confirmation that this complaint has been formally logged in your system.I look forward to your prompt response and resolution.

Dear Complaints Team,I am writing to raise a formal complaint regarding the continued delay in receiving the car mats for my vehicle. I was informed on 9th October that the mats had been ordered and were on their way, yet I have still not received them, nor have I been provided with a delivery date despite requesting one.I purchased the car on 30th August, and to still be waiting this long for something as simple as car mats is entirely unacceptable. The lack of communication and follow-up has been very disappointing.At this stage, I am requesting a full refund for the mats, as I will be purchasing a set elsewhere. Please confirm when the refund will be processed.I would also appreciate confirmation that this complaint has been formally logged in your system.I look forward to your prompt response and resolution.