cust purchased a vehicle and £2,000 deposit and within the 14 days the customer returned the car and purchased something else. The customer never received the deposit back from the original vehicle and is chasing this refund.

To Whom It May Concern,I am writing to formally notify you that I am exercising my statutory right to reject the Hyundai i20, registration ML70OEK, purchased on 7 January 2026, under the Consumer Rights Act 2015.Approximately one week after purchase, I noticed significant and visible lines/markings across the entire headliner. I reported this fault to the dealership within 30 days of purchase, and I also notified the finance company with supporting evidence of this notification. Any delay in inspection by the dealership was entirely outside of my control.The vehicle is financed under a PCP agreement, and I paid a £250 deposit at the time of purchase.As the fault was reported within the statutory 30-day period, I am exercising my short-term right to reject the vehicle. I therefore request written confirmation of the following:1) Arrangements to return the vehicle.2) Termination of the PCP finance agreement.3) Refund of the £250 deposit and any payments made under the agreementPlease provide confirmation of the next steps within 5 working days. I expect this matter to be resolved promptly and in accordance with my statutory rights.Kind regards,Ushnah KhanKhanushnah@gmail.com07920016087

cust purchased the vehicle 03.02.26 there has been several things wrong with the vehicle and you have had it back for repairs however this has not resolved the problem and the customer would like to return the vehicle for a full refund.

Trying to cancel booking tomorrow - 10am for a Vauxhall Astra with door locking issues. Please can you amend the booking so that it is cancelled as unable to bring the car up tomorrow

I am currently in the process of buying a used car from Lookers Star City. I paid a deposit on Jan 31st to secure the car and agreed to collect it yesterday evening. The car is a spec that I want, so keen to progress.At agreeing to buy I pointed out several issues and asked about the service history, which did seem a bit vauge. In the following days I did more reserach and have found out the history has probably voided the manufactures warranty. The car has been reduced in price and I've managed to get an 'in house' warranty to cover major items, so not too bad, but not ideal.I have the car insured and funds ready to transfer last evening and confirmed by email to the sales person the time i would be with them. We arrived, waited, only to be told the car is not ready. A phone call would have saved the journey.The whole process so far has been less than ideal and I now have doubts over the car and what assistance I'll have if something goes wrong.I have offered to walk away from the deal as it must be costing Lookers money now too.All in all, so far I'm not very impressed with the dealership.

when. I bought the car I also bought warranty which was never valid as the car has been modified I was never aware of this only being made aware yesterday on the 10/2/2026 by a vw specialist

I am filling this complaint as a matter of record. I have pictured the damages.I will be visiting the garage Monday 9th February.I purchased the car from lookers star city in October 2025, booked the car in December 2025 for a door lock issue. I dropped the car at lookers on Wednesday 21st January My car was on the premises for a repair for a total of 16 days. I picked the car up Friday 6th February. I called Friday to inform the service dept that there was an issue with the repair:The door trim is not fixed back to the door, there is a gap. the trim has also been damaged, there is tool marks indentation annd a plastic part by the inner handle is loose.The trim will need replacing.

Hello Honey,This is the most irresponsible Mercedes dealership and fraudulent sales team i have seen anywhere in the world.The vehicles has over 8,000 miles against 6,000 miles as advertised. That's criminal and we will not be accepted. The 7,000 plus miles is the trip without service, check engine light on, suspension issues etc.Kindly note that this dealership has to be responsible for bills and possible invoice from 3rd party car service, rentals etc until they fix this mess.@Finance company, NOTE that I will stop your payments, until this dealership fixes these issues and the cumulative pricing of this vehicle against advertised conditions and pricing.@Lookers, if you think you can treat this matter with levity, you're definitely making a huge mistake.Dr. Chinedu NdubuisiOn Mon, 2 Feb 2026, 18:07 Tonti Ndubuisi,wrote:Hello,Thank you for the delivery of the vehicle.The driver arrived early morning on Friday 30th January. He reported that there was a noise he heard which he stated he reported to your staff at the time of taking the vehicle.I noted this sound same day and messaged Mr Phil about it.I noted that this vehicle was advertised as 6000 miles, but it was 7300+ on delivery.Today, an engine sign has appeared on the dashboard. There is a message regarding cooling system malfunction.I have attached photos for more information. I will no longer feel comfortable to drive this vehicle.Alphera financial Services (Agreement number 4384387) please be informed of this complaint.Despite the delay in delivery this vehicle, I remain inconvenienced by it. I will appreciate your assistance in resolving this matter in earnest.Thank you,Dr Tonti and Chinedu NdubuisiSent from Outlook for Android________________________________________From: Chris HowardSent: Friday, January 23, 2026 9:41:00 AMTo: Tonti NdubuisiCc: Phil Obasi; Jamie SullivanSubject: RE: Lookers Birmingham - Proposal Referral - GV25CAOMorning @Tonti Ndubuisi,Thank you for your email, and apologies for the continued delays.From what I can establish this GLE is a demonstrator model for the supplying Mercedes branch. The delay has been caused because they need a replacement to show customers before letting us take if off their hands.Otherwise, Mercedes-Benz of Tonbridge will not have a GLE to show any retail customers.I have chased updates for you on the following dates:29th December 20252nd January 20266th January 20267th January 20269th January 202613th January 202615th January 202620th January 202623rd January 2026We very much have your best at mind.Cheers,ChrisChris HowardBusiness ManagerBirmingham Changan & Vauxhall Authorised RepairerStar Park South, Heartlands Parkway, Birmingham, B7 5AHT: 0121 325 7540lookers.co.uk/changanFrom: Tonti NdubuisiSent: 22 January 2026 19:38To: Chris HowardCc: Phil Obasi; Jamie SullivanSubject: Re: Lookers Birmingham - Proposal Referral - GV25CAOExternal Sender: Confirm legitimacy before acting.Hi,I'm not sure what's going on but can I have any update on my order?Thanks,Tonti________________________________________From: Chris HowardSent: Monday, December 22, 2025 9:15:06 AMTo: drtonti@hotmail.co.ukCc: Phil Obasi; Jamie SullivanSubject: Lookers Birmingham - Proposal Referral - GV25CAOHi Dr Ndubuisi,Please can you supply 3 months’ worth of bank statements in the form of a PDF?Alphera require this to determine affordability, and their open banking platform is currently not allowing you to share your statements 😊Many thanks,

A copy of an email sent below. I have no faith in this being resolved and ask you to have oversight to resolution please. The email was sent to Martin Vassell sales exec, Philllip Anderson Business Manager, Jamie Sullivan Service Manager (all Star City) and Chloe Hills service dept Guildford Audi. For context, we live in Surrey, but purchased the car from Star City. Guildford is our closest dealership. I have spent hours trying to sort this out today and I’ve had enough. Vehicle reg LR72 UBC.Email sent today -We purchased an Audi A3 from a Lookers site on 28/01/26. The car is defective and not fit for purpose.However, we like the car and are giving an opportunity to repair in line with my rights.However, this is becoming a farce and to be candid, I've had enough.Having spoken to Chloe (Guildford Audi Service Dept.) on copy, there is a strong possibility I will sit in a dealership all day, and the car will not be "same day fixed", to quote Martin. To compound this, Chloe will not be releasing the car until funds are cleared into Guildford Audi's account, despite being the same group. Clearly this process is going to involve yet more people in 2 different accounts teams.So, either someone takes ownership of this woefully bad experience so far or come and collect the car and issue a refund.I expect a working car, tomorrow. I'm not interested in who supplies it or how it happens, but that's what needs to happen. I also expect for this to be discussed and resolved internally, without any more of my time being wasted. When this is done, please let me know how we will be proceeding.Lastly, please can you stop emailing, calling or texting my wife. She is upset, annoyed and stressed out by the whole situation. I am the only point of contact from now.I expect contact today, as to how we proceed. At this point, I see no point in spending my day in a dealership tomorrow.

Still not satisfied after complaint correspondence