The best 👌 service I Have ever had semeena kept me informed all the way through I wish I had dealt with her on my last service with you will probably have next years service with you as long as I deal with semeena she is a keeper

Customer has not received the GARD X after care pack or the car mats that he purchased along with the carcustomer has reached out numerous times on different occasions offering to just refund him- but branch have advised they are on route but never shown up- customer complaint to ge to the bottom of the GARD X after care package to them and the mats

• car registration: SM19 ETY• branch you bought car from: Brimingham• description of what you are complaining about:We purchased our car from you in August 2022. In 2024, we went to tax our vehicle and we were unable too, as it was not in our name.We had to pay for a new V5 to be sent.In 2023-24 we had multiple issues with our car, one being due to an engine failure, where it had to be replaced. (we had taken out RAC warranty and they replaced the engine) - we paid the labour.In 2025, we were made aware that this was due to a recall issue where the recall was issued to us in Dec 2022. As the car was not under our name, we did not receive the recall so were unaware we needed a replacement part for the engine.We were not informed by you after receiving the recall issue, that the car was still under your name or that there was a recall as this would have gone to your address as the vehicle owner.A V5 was not provided by you, or sent by you at the time of purchasing the vehicle.These issues in the out come of the above has cost us:• Finance being paid without the vehicle for 4 months due to engine replacement.• Having to buy a new car for work as not qualifying for courtesy car• Labour costs for engine replacement• Purchase of a V5We expect as the dealer who caused this issue to at least take the car back at no cost.MTSinead________________________________________From: Customer FeedbackSent: 06 October 2025 12:37To: sinead warehamSubject: RE: More Information required CRM:0062856Afternoon,For complaints please reply directly to this email;-car registration- branch you bought car from-description of what you are complaining aboutSend these three things on email to this email I am sending you then we will create a formal complaint.14 days response for branch to be back in touch, anything later we will chase for the outcome.ThanksLiamLookers complaints departmentFrom: sinead warehamSent: 06 October 2025 12:30To: Customer FeedbackSubject: Fw: More Information required CRM:0062856External Sender: Confirm legitimacy before acting.Good AfternoonI would like to raise a complaint through your formal process, can you provide the information on how I do this please?We did not have the V5 given to us or put under our name when purchasing the car. This has caused us major issues, with Recalls etc.The car has had multiple problems. And we expect to have the car taken back from the dealership as it is still under warranty.We will continue to escalate with external parties until we are supported.MTSinead07946456319________________________________________From: sinead warehamSent: 26 September 2025 11:44To: CustomerServices; Sam Demeda; Vehicle Complaints; Customer Feedback; Approved GaragesSubject: Re: More Information required CRM:0062856Good afternoonI have spoken with lookers, worked out why we did not receive the recall.We bought the car from lookers Birmingham in Aug 2022. You state the recall was in Dec 22.In Feb 2024 I had to pay for a new V5 log book as when trying to tax the car, It was still in the previous owners name.We were not given the slip of the V5 when purchasing the car and presumed that lookers had done this for us.Therefore this is why we were unaware of this.I am waiting to hear of the issues due to the engine failure.We have had awful issues with this car and will be in touch once I have received the report. Understanding this is not fault of Suzuki, but the car dealership.________________________________________From: CustomerServicesSent: 26 September 2025 10:49To: sinead.wareham@hotmail.comSubject: More Information required CRM:0062856Dear SineadThank you for contacting Suzuki.We wanted to touch base regarding your recent enquiry as we need some additional information.If you could kindly provide us with the details below:• Both full pages of the V5 confirming registered keeper details, vehicle information and date acquired.We will be able to proceed with resolving your query.Your satisfaction is our top priority, and we're here to ensure you receive the support you need.If, however, your circumstances have changed, and you no longer require assistance, we completely understand. In such a case, we'll close the enquiry within the next 24 hours.Please note that even if your enquiry is closed, our door always remains open to you. You're welcome to reach out to us at any time, and we'll be more than happy to assist you further.We look forward to hearing from you soon.Yours sincerely,NatalieCustomer ServicesThe information in this E-mail is confidential and is intended solely for the addressee. Unless you are the named addressee (or authorised to receive it for the addressee) you may not copy or use it, or disclose it to anyone else. Any views or opinions presented are solely those of the author and do not necessarily represent those of Suzuki GB PLC. We believe, but do not warrant, that this e-mail and any attachments are virus free. You should take full responsibility for virus checking. Suzuki GB PLC reserve the right to monitor all e-mail communications through their internal and external networks.Suzuki GB PLC is a company registered in England and Wales, Reg No 768587, and whose registered office is : Steinbeck Crescent, Snelshall West, Milton Keynes, Bucks, MK4 4AE

1 star2 stars3 stars4 stars5 stars1.0 /5Sep 25, 2025Star City BirminghamWas sold a car with warranty. My daughter supported as I am disabled physically and sensorially. Was recommended that the car sales invoice goes in my daughter’s name as she helps me communicate. BIG MISTAKE - they went on to ignore my existence which could be interpreted as discrimination. Within days there was a serious engine fault. After Sales Manager lied about the car having a “full service” prior to sale. As it was so soon the warranty refused to cover it. A Third party garage stated that dirty oil had been topped up with new oil. The oil contamination was just the start of problems. The service manager then backtracked, apologised and agreed to cover the cost of the oil service and replacement parts needed to get it back ln the road. Sales manager confirmed they only spend £300-£400 on each car prior to sale and that they carry out interim (basic) services - but “full service” is a terminology thing. Within 4 weeks there were several major issues causing the car to need repair. The car needed to be taken in 6 times in 5 weeks. It had approx £1000 in repairs spent and failed every few days after repair with new faults, lights flashing, warning messages appearing and the car going into limp mode dangerously! This was unreasonable and impossible to persevere with. Despite asking to reject under Consumer Rights Act 2015, they delayed beyond 30 days and encouraged persevering with “fixes”. Eventually the car was collected and after WEEKS of arguing (they did not believe there were significant issues - but had only driven the car for 4 miles so lacked any real testing), we were refunded for the car. This was processed as them purchasing the car back - not as a rejection and refund. The purchase was minus £1 per mile on the odometer since sale (after seeking advice the “standard” Is 25-45p per mile) - despite the majority of mileage being for garage commutes and testing. We requested a policy to support £1 per mile charge and they refused. We requested a contact for their legal team no less than 6 times and were ignored and pressured into accepting “no liability” terms for the engine that was unfit for purpose and dangerous. The part refund was reliant on us removing reviews on Auto Trader and Google. These were removed for the refund. On top of everything else, this is another example of their unethical practice. We are out of pocket for the car, out of pocket due to cancelling the insurance and the business have caused harm to health. I wish i’d read the reviews before going near Lookers. Please check them on here and Google etc - I suspect there would be more but part of their complaints resolution could be to bully for the removal of factual reviews. I would rate them 0 if it were possible. Whilst we removed the previous reviews - it is important that people are warned about this company.Number Of Reviews2

Avoid Lookers – Dishonest, Unprofessional, and Ignored My Rights I bought a car from Lookers after being told it had 2 years of warranty left. Within a week, warning lights came on and the car broke down. Instead of helping, Lookers refused to take responsibility, blaming a recall issue and pushing me to Kia, clearly trying to delay past my 14-day buyer protection rights. Kia later confirmed the truth: the car wasn’t under warranty at all because Lookers hadn’t serviced it properly and even filled in the logbook incorrectly to make it appear as if it had. For months I was ignored by Lookers, forced to chase them constantly, and even had to take time off work just to get any answers. Over the next 9 months, the car repeatedly broke down, Kia informed me of serious faults that Lookers refused to pay for, and Lookers lied and avoided responsibility at every step. They eventually sent the car away without telling me, and only after involving the Ombudsman and financial complaints team did they reluctantly sort the issues. Sales staff like Jamie Sullivan and Phil Obasi were only interested in commission, not customer care. Lookers sold me an unchecked car, misled me about warranty, and ignored me until I escalated the case. For anyone considering buying from Lookers: don’t. They sell cars with hidden problems, refuse accountability, and rely on stalling tactics to get past your protection rights. Lookers vauxhall birmingham Before I contacted ombudsman I did email there customer complaints and service resolution team being desperate for answers, only to receive and email back saying someone will respond to your enquiry soon. Didn't help one bit and never had a response.

Good afternoon,We received a letter through the post earlier this afternoon (I have attached) on an emergency recall.Unfortunately for us, this notification of fault was too late, and we had already had our engine overheat and blow up due to a faulty vacuum pump.At the time we were very stressed due to all of the issues we had with the warranty company (RAC) fixtures and the personal cost of the issue that occurred, we were un aware that this was a fault due to a recall. We are currently waiting for the engine report from RAC.Now receiving this letter, we would like to take the issue further after all the stress, money, time it has cost us personally. We had our car out of action for 4 months due to this whilst paying for its finance and labour costs of fixture. Not being able to work we had to buy a second car as the warranty would not provide a courtesy car.I have attached supporting documents, invoices etc and would appreciate a reply as soon as possible.We expect compensation of some sort and are happy to go down any legal routes, failing support.Many thanks in advance.Sinead More/Wareham & Georgia More