1 star2 stars3 stars4 stars5 stars1.0 /5Sep 25, 2025Star City BirminghamWas sold a car with warranty. My daughter supported as I am disabled physically and sensorially. Was recommended that the car sales invoice goes in my daughter’s name as she helps me communicate. BIG MISTAKE - they went on to ignore my existence which could be interpreted as discrimination. Within days there was a serious engine fault. After Sales Manager lied about the car having a “full service” prior to sale. As it was so soon the warranty refused to cover it. A Third party garage stated that dirty oil had been topped up with new oil. The oil contamination was just the start of problems. The service manager then backtracked, apologised and agreed to cover the cost of the oil service and replacement parts needed to get it back ln the road. Sales manager confirmed they only spend £300-£400 on each car prior to sale and that they carry out interim (basic) services - but “full service” is a terminology thing. Within 4 weeks there were several major issues causing the car to need repair. The car needed to be taken in 6 times in 5 weeks. It had approx £1000 in repairs spent and failed every few days after repair with new faults, lights flashing, warning messages appearing and the car going into limp mode dangerously! This was unreasonable and impossible to persevere with. Despite asking to reject under Consumer Rights Act 2015, they delayed beyond 30 days and encouraged persevering with “fixes”. Eventually the car was collected and after WEEKS of arguing (they did not believe there were significant issues - but had only driven the car for 4 miles so lacked any real testing), we were refunded for the car. This was processed as them purchasing the car back - not as a rejection and refund. The purchase was minus £1 per mile on the odometer since sale (after seeking advice the “standard” Is 25-45p per mile) - despite the majority of mileage being for garage commutes and testing. We requested a policy to support £1 per mile charge and they refused. We requested a contact for their legal team no less than 6 times and were ignored and pressured into accepting “no liability” terms for the engine that was unfit for purpose and dangerous. The part refund was reliant on us removing reviews on Auto Trader and Google. These were removed for the refund. On top of everything else, this is another example of their unethical practice. We are out of pocket for the car, out of pocket due to cancelling the insurance and the business have caused harm to health. I wish i’d read the reviews before going near Lookers. Please check them on here and Google etc - I suspect there would be more but part of their complaints resolution could be to bully for the removal of factual reviews. I would rate them 0 if it were possible. Whilst we removed the previous reviews - it is important that people are warned about this company.Number Of Reviews2

Avoid Lookers – Dishonest, Unprofessional, and Ignored My Rights I bought a car from Lookers after being told it had 2 years of warranty left. Within a week, warning lights came on and the car broke down. Instead of helping, Lookers refused to take responsibility, blaming a recall issue and pushing me to Kia, clearly trying to delay past my 14-day buyer protection rights. Kia later confirmed the truth: the car wasn’t under warranty at all because Lookers hadn’t serviced it properly and even filled in the logbook incorrectly to make it appear as if it had. For months I was ignored by Lookers, forced to chase them constantly, and even had to take time off work just to get any answers. Over the next 9 months, the car repeatedly broke down, Kia informed me of serious faults that Lookers refused to pay for, and Lookers lied and avoided responsibility at every step. They eventually sent the car away without telling me, and only after involving the Ombudsman and financial complaints team did they reluctantly sort the issues. Sales staff like Jamie Sullivan and Phil Obasi were only interested in commission, not customer care. Lookers sold me an unchecked car, misled me about warranty, and ignored me until I escalated the case. For anyone considering buying from Lookers: don’t. They sell cars with hidden problems, refuse accountability, and rely on stalling tactics to get past your protection rights. Lookers vauxhall birmingham Before I contacted ombudsman I did email there customer complaints and service resolution team being desperate for answers, only to receive and email back saying someone will respond to your enquiry soon. Didn't help one bit and never had a response.

Good afternoon,We received a letter through the post earlier this afternoon (I have attached) on an emergency recall.Unfortunately for us, this notification of fault was too late, and we had already had our engine overheat and blow up due to a faulty vacuum pump.At the time we were very stressed due to all of the issues we had with the warranty company (RAC) fixtures and the personal cost of the issue that occurred, we were un aware that this was a fault due to a recall. We are currently waiting for the engine report from RAC.Now receiving this letter, we would like to take the issue further after all the stress, money, time it has cost us personally. We had our car out of action for 4 months due to this whilst paying for its finance and labour costs of fixture. Not being able to work we had to buy a second car as the warranty would not provide a courtesy car.I have attached supporting documents, invoices etc and would appreciate a reply as soon as possible.We expect compensation of some sort and are happy to go down any legal routes, failing support.Many thanks in advance.Sinead More/Wareham & Georgia More