Avoid Lookers – Dishonest, Unprofessional, and Ignored My Rights I bought a car from Lookers after being told it had 2 years of warranty left. Within a week, warning lights came on and the car broke down. Instead of helping, Lookers refused to take responsibility, blaming a recall issue and pushing me to Kia, clearly trying to delay past my 14-day buyer protection rights. Kia later confirmed the truth: the car wasn’t under warranty at all because Lookers hadn’t serviced it properly and even filled in the logbook incorrectly to make it appear as if it had. For months I was ignored by Lookers, forced to chase them constantly, and even had to take time off work just to get any answers. Over the next 9 months, the car repeatedly broke down, Kia informed me of serious faults that Lookers refused to pay for, and Lookers lied and avoided responsibility at every step. They eventually sent the car away without telling me, and only after involving the Ombudsman and financial complaints team did they reluctantly sort the issues. Sales staff like Jamie Sullivan and Phil Obasi were only interested in commission, not customer care. Lookers sold me an unchecked car, misled me about warranty, and ignored me until I escalated the case. For anyone considering buying from Lookers: don’t. They sell cars with hidden problems, refuse accountability, and rely on stalling tactics to get past your protection rights. Lookers vauxhall birmingham Before I contacted ombudsman I did email there customer complaints and service resolution team being desperate for answers, only to receive and email back saying someone will respond to your enquiry soon. Didn't help one bit and never had a response.

Good afternoon,We received a letter through the post earlier this afternoon (I have attached) on an emergency recall.Unfortunately for us, this notification of fault was too late, and we had already had our engine overheat and blow up due to a faulty vacuum pump.At the time we were very stressed due to all of the issues we had with the warranty company (RAC) fixtures and the personal cost of the issue that occurred, we were un aware that this was a fault due to a recall. We are currently waiting for the engine report from RAC.Now receiving this letter, we would like to take the issue further after all the stress, money, time it has cost us personally. We had our car out of action for 4 months due to this whilst paying for its finance and labour costs of fixture. Not being able to work we had to buy a second car as the warranty would not provide a courtesy car.I have attached supporting documents, invoices etc and would appreciate a reply as soon as possible.We expect compensation of some sort and are happy to go down any legal routes, failing support.Many thanks in advance.Sinead More/Wareham & Georgia More