Approximately one week after purchase, I noticed significant and visible lines/markings across the entire headliner. I reported this fault to the dealership within 30 days of purchase, and I also notified the finance company with supporting evidence of this notification. Any delay in inspection by the dealership was entirely outside of my control.

I am submitting this complaint about the service plan which I have now had to cancel. The Service plan is managed by Emac and at the 2 year service yesterday I was given the quote for the next 2 years which was £983.68. This is a shocking increase for a service plan and I was told it was because of a Ford recommendation that the spark plugs need changing at year 4.The quote for spark plugs has no business being part of a Service Plan which should be designed to help spread the cost of a service. Regardless of what Ford suggest it would ultimately be my decision to change the spark plugs at this point, especially if the car still has very low mileage. If I did decide to get the work done, then I would also probably have it done elsewhere rather than pay the inflated main dealer costs which must be significant as the service plan has more than doubled in price.Despite my objections yesterday I was told that’s the price that was set by Emac and they must have looked at the ford recommendations and added it on.Having just spoke to Emac they were very surprised to hear the cost of the plan and I’ve asked them to escalate this. They told me that the cost is decided by the dealership and nothing to do with them so what I was told yesterday by Lookers was a complete lie.This is very disappointing to find that Lookers are using the Service Plan to try and make more money from the customer than necessary. I have had a number of service plans over the years and none of them have added potential work into the cost, especially work that may or may not need doing.This will definitely make me think again before taking any service from Lookers in the future.

Just picked up my new car from Lookers Car Hub at Middlesbrough today, after initially going to look at a vehicle last week. I can honestly say that in over 50 years of buying cars this has been the best experience we have ever had. The salesman who dealt with us, Jay, was extremely helpful, pleasant and professional throughout. Any questions I had were answered, the whole process was excellent and I would not hesitate to recommend Lookers Car Hub, and particularly Jay.

I am raising a complaint regarding unresolved faults on my recently purchased vehicle and the lack of response from Lookers.I reported two issues — a tyre pressure sensor malfunction and the vehicle entering battery‑preservation mode — on 28 December to a member of staff at Lookers Car Hub, Middlesbrough, and asked whether these could be investigated given that I had only owned the vehicle for two months. I received no reply, so I submitted a webform request via the Lookers website in early January. I did not receive a response to that either. I visited the dealership on 28 January, the first opportunity I had, and was told there was no record of my submission.I was then informed that because the three‑month warranty had now expired (by one day), I would need to pay £176 for diagnostics, as this is not covered under the Assurant extended warranty I purchased with the vehicle — despite the fact that the faults were reported in December. I was also told to “take it up with the salesman or the after‑sales team” rather than the dealership taking responsibility.Under the Consumer Rights Act 2015, faults reported within the first six months are legally presumed to have been present at the time of sale unless the dealer can prove otherwise. I reported these issues within that period, and within the three‑month period Lookers refers to. The lack of response from Lookers should not remove my statutory rights or result in diagnostic charges.I am requesting that Lookers acknowledge the original December report, arrange diagnosis and repair without charge, and confirm how this situation will be resolved.

I received my car in January 2025. I later discovered that when it was brought to my attention that the passenger safety struts had already expired in 2023. Sold it to me nearly two years expired. This is a serious safety issue and also invalidates my insurance.When I contacted Lookers, I was passed between multiple departments with no one willing to help. I was even advised to get the issue sorted myself, despite this being a costly safety-related fault that existed before I took possession of the car. I was also told they had “no idea” about the issue — which is worrying given they are a garage responsible for vehicle checks.I was told a business manager would deal with it, yet nearly three weeks later I have had no contact at all. The lack of urgency and communication around such a serious issue is unacceptable.Supplying a car with expired safety equipment raises serious questions about their inspection standards. If this does not get sorted I will be taking this further.

We purchased the vehicle in October 2025. The car had the alloys refurbished before collection, however since collecting the vehicle, 3 out of the 4 tires have continuously lost pressure.After speaking to various garages they advised it could be an issue with the valves due to the recent refurbishment. We took the car to get the tires looked at our local garage and were informed that the 3 wheels had major issues, both passenger side tires hadn't been fitted correctly to the wheel, leaving small gaps for the air to leak out. However this is extremely dangerous due to the protentional blow out, on the multiple motorway and longer journeys we do frequently. This is very concerning to discover.The other issue found was the drivers side front wheel. 2 of the wheel nuts have been double threaded and forced into place, last time the tire/ alloy was replaced which was completed by yourselves prior to collection. Because of this they weren't unable to take the wheel off to examine the issues as it was stuck in place, and trying any other force would have resulted in further damage to the wheel. I am deeply upset and angry, that the vehicle was presented in this state for collection even after prior delays relating to the refurbishment of the alloys. It is concerning that if I was to have a roadside puncture the tyre would not being able to replaced because the wheel cannot be removed. :(. I would like someone to get in touch with me to address the issues and get them resolved.Please be advised I am also looking for reimbursement for the costs of repairing this issue ourselves. To add to this I had no after sale contact was made so I raised the issues with Car Hub but got told that there was nothing they could do and got passed from pillar to post.

1)When buying the car from salesman Jay Alderton we arranged collection at 4pm on 28/11/25. This was for Jay's convenience as we had wanted to come earlier as we live an hour away and didn't want to drive home in the dark but agreed to suit him. We arrived as agreed to find Jay wasn't present and left us with a colleague. He never contacted us to say he wouldn't be there, if he had we would have come earlier, especially as on that day our drive was across snowy moors. Up until collection (until I signed the forms) Jay had been in constant contact (too much) and we have not heard from him since.2)I asked his colleague for a copy of the pre sale warranty check list (which it says in the warranty we should have) and a touch up pen as the chip on the passenger side that Jay confirmed in writing would be rectified had not been. He said I wasn't allowed to have a copy of the checklist which he had in his hand and said Jay would be in touch about both. On 7/12/25 I emailed Jay as I had not heard from him requesting these items. He has not replied to this email.3) Driving home from the garage on 28/11/25, 6 miles away from the garage the tyre sensor malfunction warning came up. There wasn't a flat tyre the sensor had not been fitted correctly/wasn't working. So we have already had to use the warranty, we used the local approved garage as it is too far to travel back to Middlesbrough. This clearly hadn't been checked or had been ignored prior to me collecting the car.4) Also on collecting the car, the valet had been poor as I found 2 previous loan agreement forms for your previous customers in the vehicle (one of which had been pointed out to Jay in the test drive). They contained their names and addresses which is a clear breach of data security.5) The car went to the garage for the sensor warranty work on 9/12/25 and they found that the car had been sold to us with 2 wheel nuts missing. I rang Middlesbrough 4 times that afternoon, twice the call rang out unanswered and twice I left messages with his colleagues for Jay to call me back which they said he would do. He did not ring me back.6) The next day as I was at work my partner Gerrard rang again, he was told by Jamie Jay wasn't at his desk, Gerrard explained the problem and Jamie said he would ring the workshop and ring him back. He did ring back and said they had 2 wheel nuts which would be put on Jay's desk to send to us. He did say they would be used & Gerrard agreed as we appreciate the car is 3 years old.7) The wheel nuts didn't arrive so Gerrard rang and actually spoke to Jay on 15/12/25. He said he would post them that day which he did. He also said he would send a touch up pen, this has not been received.8) The wheel nuts arrived 16/12/25, the hexagon socket would not fit onto the nut as the nuts were deformed from repeatedly being taken on and off with an impact gun. Therefore, they are clearly not from a vehicle in the region of 3 years old, they have had to be filed to enable them to be fitted. They were clearly only meant to be for scrap.

bought a car 4 weeks ago had on going issues, returned and had parts replaced, returned with same fault. Cust has been in and out, the feels that this is not been taken serious. The Cust is being passed back and forth, and as the dealership cant get the fault to happen when it is with them. The cust is wanting the car to be repaired or replaced now at this point, he can supply information to prove the fault.

cust purchased a Peugeot 2008 in July 25. The cust purchased the vehicle with approx 35,000 mile she has herself covered 3,000 miles and the wet belt has gone and the cust has paid for the work to be carried out elsewhere. The vehicle was saying not to drive it so she couldnt return it. The guidelines have advised 5 to 7 years or 60,000 to 100,000 miles. The cust purchased the vehicle with full service history and it should have just had a service just before she purchased it.

I bought a car from Lookers Hub in Middlesborough only 4 weeks ago and already the battery has failed. Noticed since buying the interior lights, boot light, and auto start-stop didn't work but assumed it was because I only did short range journey. Yesterday due to the cold weather the car chugged on start but got going, called admittedly 17:58 and was basically told by sales team its not their dept and I'd need to speak to services the next day. Tried to drive the car to work this morning and it failed to start, when I was able I called the Service Dept to be told to bring it in, they had no advice when I told them the 'car wont start so how am I to bring it to them?' other than to arrange rescue if I've got RAC, thankfully I did take out extended car care but surely I shouldn't have needed to use that. In my eyes the garage has sold me a faulty car, it has failed within 4 weeks of purchase and frankly it felt like no one from the garage could've cared less and were in no hurry at all to try and assist me. Very poor after sales service. As it is I am awaiting RAC to check over the car and give us the next steps.