We purchased the vehicle in October 2025. The car had the alloys refurbished before collection, however since collecting the vehicle, 3 out of the 4 tires have continuously lost pressure.After speaking to various garages they advised it could be an issue with the valves due to the recent refurbishment. We took the car to get the tires looked at our local garage and were informed that the 3 wheels had major issues, both passenger side tires hadn't been fitted correctly to the wheel, leaving small gaps for the air to leak out. However this is extremely dangerous due to the protentional blow out, on the multiple motorway and longer journeys we do frequently. This is very concerning to discover.The other issue found was the drivers side front wheel. 2 of the wheel nuts have been double threaded and forced into place, last time the tire/ alloy was replaced which was completed by yourselves prior to collection. Because of this they weren't unable to take the wheel off to examine the issues as it was stuck in place, and trying any other force would have resulted in further damage to the wheel. I am deeply upset and angry, that the vehicle was presented in this state for collection even after prior delays relating to the refurbishment of the alloys. It is concerning that if I was to have a roadside puncture the tyre would not being able to replaced because the wheel cannot be removed. :(. I would like someone to get in touch with me to address the issues and get them resolved.Please be advised I am also looking for reimbursement for the costs of repairing this issue ourselves. To add to this I had no after sale contact was made so I raised the issues with Car Hub but got told that there was nothing they could do and got passed from pillar to post.

1)When buying the car from salesman Jay Alderton we arranged collection at 4pm on 28/11/25. This was for Jay's convenience as we had wanted to come earlier as we live an hour away and didn't want to drive home in the dark but agreed to suit him. We arrived as agreed to find Jay wasn't present and left us with a colleague. He never contacted us to say he wouldn't be there, if he had we would have come earlier, especially as on that day our drive was across snowy moors. Up until collection (until I signed the forms) Jay had been in constant contact (too much) and we have not heard from him since.2)I asked his colleague for a copy of the pre sale warranty check list (which it says in the warranty we should have) and a touch up pen as the chip on the passenger side that Jay confirmed in writing would be rectified had not been. He said I wasn't allowed to have a copy of the checklist which he had in his hand and said Jay would be in touch about both. On 7/12/25 I emailed Jay as I had not heard from him requesting these items. He has not replied to this email.3) Driving home from the garage on 28/11/25, 6 miles away from the garage the tyre sensor malfunction warning came up. There wasn't a flat tyre the sensor had not been fitted correctly/wasn't working. So we have already had to use the warranty, we used the local approved garage as it is too far to travel back to Middlesbrough. This clearly hadn't been checked or had been ignored prior to me collecting the car.4) Also on collecting the car, the valet had been poor as I found 2 previous loan agreement forms for your previous customers in the vehicle (one of which had been pointed out to Jay in the test drive). They contained their names and addresses which is a clear breach of data security.5) The car went to the garage for the sensor warranty work on 9/12/25 and they found that the car had been sold to us with 2 wheel nuts missing. I rang Middlesbrough 4 times that afternoon, twice the call rang out unanswered and twice I left messages with his colleagues for Jay to call me back which they said he would do. He did not ring me back.6) The next day as I was at work my partner Gerrard rang again, he was told by Jamie Jay wasn't at his desk, Gerrard explained the problem and Jamie said he would ring the workshop and ring him back. He did ring back and said they had 2 wheel nuts which would be put on Jay's desk to send to us. He did say they would be used & Gerrard agreed as we appreciate the car is 3 years old.7) The wheel nuts didn't arrive so Gerrard rang and actually spoke to Jay on 15/12/25. He said he would post them that day which he did. He also said he would send a touch up pen, this has not been received.8) The wheel nuts arrived 16/12/25, the hexagon socket would not fit onto the nut as the nuts were deformed from repeatedly being taken on and off with an impact gun. Therefore, they are clearly not from a vehicle in the region of 3 years old, they have had to be filed to enable them to be fitted. They were clearly only meant to be for scrap.

bought a car 4 weeks ago had on going issues, returned and had parts replaced, returned with same fault. Cust has been in and out, the feels that this is not been taken serious. The Cust is being passed back and forth, and as the dealership cant get the fault to happen when it is with them. The cust is wanting the car to be repaired or replaced now at this point, he can supply information to prove the fault.

cust purchased a Peugeot 2008 in July 25. The cust purchased the vehicle with approx 35,000 mile she has herself covered 3,000 miles and the wet belt has gone and the cust has paid for the work to be carried out elsewhere. The vehicle was saying not to drive it so she couldnt return it. The guidelines have advised 5 to 7 years or 60,000 to 100,000 miles. The cust purchased the vehicle with full service history and it should have just had a service just before she purchased it.

I bought a car from Lookers Hub in Middlesborough only 4 weeks ago and already the battery has failed. Noticed since buying the interior lights, boot light, and auto start-stop didn't work but assumed it was because I only did short range journey. Yesterday due to the cold weather the car chugged on start but got going, called admittedly 17:58 and was basically told by sales team its not their dept and I'd need to speak to services the next day. Tried to drive the car to work this morning and it failed to start, when I was able I called the Service Dept to be told to bring it in, they had no advice when I told them the 'car wont start so how am I to bring it to them?' other than to arrange rescue if I've got RAC, thankfully I did take out extended car care but surely I shouldn't have needed to use that. In my eyes the garage has sold me a faulty car, it has failed within 4 weeks of purchase and frankly it felt like no one from the garage could've cared less and were in no hurry at all to try and assist me. Very poor after sales service. As it is I am awaiting RAC to check over the car and give us the next steps.

Hi AliI am being in touch with you for the 2nd time regarding the car I bought from Lookers that the blue tooth is extremely unclear I would like to have this sorted before the 3 month warranty expires.Can someone please get in touch with me to have the problem sorted.Many thanks

Good afternoon,I have tried to send this to the reservation refunds email address, but it does not work (reservationrefunds@lookers.co.uk)My husband (Robert Mullins) recently reserved and bought a car from one of your branches. We placed a £250.00 reservation on the car using my credit card.However, upon looking at the finance statement, the reservation fee was not used as a deposit but as yet, the fee has not been refunded to me.We tried to contact the salesperson direct who dealt with us, but he didn't seem to understand the situation.The reservation was made on the 23rd October. Obviously in this time, we have accrued interest on my credit card. Please arrange to refund the reservation fee plus and compensation for the inconvenience and interest accrued.Please find attached documents to help you investigate and deal with in a timely manner.Kind regards,Samantha Mullins

Service received

Hi,Wonder if you can help get a resolution to this please…..I bought a used Ford Kuga AV24 VKL from your Lookers Car Hub Middlesbrough branch, the salesman was Will Watson.Arranged collection for Tuesday 19th August 2025 which did not go well, there was damage to the front bumper of the car that did not appear to be there on the test drive a week earlier, the service that was agreed was not done, and a couple of other issues regarding the lack of any fuel in the car and the state of the “valet” all of which makes me feel that they had either forgotten I was collecting the car or were really not that bothered. At the time Will said the damage would probably need painting and we discussed possibly getting that done at the Lookers South Shields branch as it was much closer to home for me, he also said that the service history would be available online and I would need to create an account and log in to the My Ford app to see the details…….he must have known at this point that the service had not been done !I would have thought he would have contacted me in the following days after collection to apologise and arrange to get any work done that was necessary……apparently not.I sent Will an e-mail regarding the issues on the 27th August 2025 (I will forward you a copy of this)…….this e-mail was ignored.I rang the branch on Saturday 6th September 2025, I was told that Will was in but busy with another customer, I was told to resend the e-mail and they would get Will to call me back….which he did, the one and only call I have had from him since I paid the money in full for the car.This is what he said regarding the points from my e-mail dated 17th August 2025:• The damage to the front bumper – he would see if he could arrange to get it done at a closer Lookers branch possibly South Shields• Service – he would need to speak to the Service department but they were not open at the weekend so he would have to get back to me on that.• Lack of fuel & valet – just nonsense really, you can not really justify letting a car leave the branch with an egg cup full of fuel in it and even he said the car looked a state.The conversation was left with him saying he would call me on Monday 8th September 2025 after he had investigated getting the damage repaired and an update on the service status.Now later in the day he sent me an e-mail with no words on just an attachment implying that the car has had an oil change and cabin filter change on the 10th April 2025 and it looks to have been done by Enterprise who I assume were the previous owners….not sure where he got that information from and what he expected me to do with it as I am pretty sure that is not good enough to preserve the cars service history…..I will forward you a copy of that e-mail.He never called me on the 8th September 2025.I have tried to contact the branch a few times since but either don’t get through or get transferred to people who don’t answer the phone.I think I have been pretty patient, but this is ridiculous, the level of customer service is none existent to the point of being embarrassing, Will has no intention of doing anything about this and has shown no interest in this since the day I paid the money for the car.I will forward you three e-mails:• e-mail from Will to me on the 14th August 2025 (before I agreed to purchase) with Will agreeing to service the car• e-mail from me to Will on the 27th August 2025 about the problem during the hand over of the car…….this is the one he ignored.• e-mail from Will to me on 6th September 2025 about an oil change and cabin filter change done by Enterprise in April 2025Any assistance in this matter would be appreciated.

Hi,Wonder if you can help get a resolution to this please…..I bought a used Ford Kuga AV24 VKL from your Lookers Car Hub Middlesbrough branch, the salesman was Will Watson.Arranged collection for Tuesday 19th August 2025 which did not go well, there was damage to the front bumper of the car that did not appear to be there on the test drive a week earlier, the service that was agreed was not done, and a couple of other issues regarding the lack of any fuel in the car and the state of the “valet” all of which makes me feel that they had either forgotten I was collecting the car or were really not that bothered. At the time Will said the damage would probably need painting and we discussed possibly getting that done at the Lookers South Shields branch as it was much closer to home for me, he also said that the service history would be available online and I would need to create an account and log in to the My Ford app to see the details…….he must have known at this point that the service had not been done !I would have thought he would have contacted me in the following days after collection to apologise and arrange to get any work done that was necessary……apparently not.I sent Will an e-mail regarding the issues on the 27th August 2025 (I will forward you a copy of this)…….this e-mail was ignored.I rang the branch on Saturday 6th September 2025, I was told that Will was in but busy with another customer, I was told to resend the e-mail and they would get Will to call me back….which he did, the one and only call I have had from him since I paid the money in full for the car.This is what he said regarding the points from my e-mail dated 17th August 2025:• The damage to the front bumper – he would see if he could arrange to get it done at a closer Lookers branch possibly South Shields• Service – he would need to speak to the Service department but they were not open at the weekend so he would have to get back to me on that.• Lack of fuel & valet – just nonsense really, you can not really justify letting a car leave the branch with an egg cup full of fuel in it and even he said the car looked a state.The conversation was left with him saying he would call me on Monday 8th September 2025 after he had investigated getting the damage repaired and an update on the service status.Now later in the day he sent me an e-mail with no words on just an attachment implying that the car has had an oil change and cabin filter change on the 10th April 2025 and it looks to have been done by Enterprise who I assume were the previous owners….not sure where he got that information from and what he expected me to do with it as I am pretty sure that is not good enough to preserve the cars service history…..I will forward you a copy of that e-mail.He never called me on the 8th September 2025.I have tried to contact the branch a few times since but either don’t get through or get transferred to people who don’t answer the phone.I think I have been pretty patient, but this is ridiculous, the level of customer service is none existent to the point of being embarrassing, Will has no intention of doing anything about this and has shown no interest in this since the day I paid the money for the car.I will forward you three e-mails:• e-mail from Will to me on the 14th August 2025 (before I agreed to purchase) with Will agreeing to service the car• e-mail from me to Will on the 27th August 2025 about the problem during the hand over of the car…….this is the one he ignored.• e-mail from Will to me on 6th September 2025 about an oil change and cabin filter change done by Enterprise in April 2025Any assistance in this matter would be appreciated.Geoff Houmark