bought a car 4 weeks ago had on going issues, returned and had parts replaced, returned with same fault. Cust has been in and out, the feels that this is not been taken serious. The Cust is being passed back and forth, and as the dealership cant get the fault to happen when it is with them. The cust is wanting the car to be repaired or replaced now at this point, he can supply information to prove the fault.

cust purchased a Peugeot 2008 in July 25. The cust purchased the vehicle with approx 35,000 mile she has herself covered 3,000 miles and the wet belt has gone and the cust has paid for the work to be carried out elsewhere. The vehicle was saying not to drive it so she couldnt return it. The guidelines have advised 5 to 7 years or 60,000 to 100,000 miles. The cust purchased the vehicle with full service history and it should have just had a service just before she purchased it.

I bought a car from Lookers Hub in Middlesborough only 4 weeks ago and already the battery has failed. Noticed since buying the interior lights, boot light, and auto start-stop didn't work but assumed it was because I only did short range journey. Yesterday due to the cold weather the car chugged on start but got going, called admittedly 17:58 and was basically told by sales team its not their dept and I'd need to speak to services the next day. Tried to drive the car to work this morning and it failed to start, when I was able I called the Service Dept to be told to bring it in, they had no advice when I told them the 'car wont start so how am I to bring it to them?' other than to arrange rescue if I've got RAC, thankfully I did take out extended car care but surely I shouldn't have needed to use that. In my eyes the garage has sold me a faulty car, it has failed within 4 weeks of purchase and frankly it felt like no one from the garage could've cared less and were in no hurry at all to try and assist me. Very poor after sales service. As it is I am awaiting RAC to check over the car and give us the next steps.

Hi AliI am being in touch with you for the 2nd time regarding the car I bought from Lookers that the blue tooth is extremely unclear I would like to have this sorted before the 3 month warranty expires.Can someone please get in touch with me to have the problem sorted.Many thanks

Good afternoon,I have tried to send this to the reservation refunds email address, but it does not work (reservationrefunds@lookers.co.uk)My husband (Robert Mullins) recently reserved and bought a car from one of your branches. We placed a £250.00 reservation on the car using my credit card.However, upon looking at the finance statement, the reservation fee was not used as a deposit but as yet, the fee has not been refunded to me.We tried to contact the salesperson direct who dealt with us, but he didn't seem to understand the situation.The reservation was made on the 23rd October. Obviously in this time, we have accrued interest on my credit card. Please arrange to refund the reservation fee plus and compensation for the inconvenience and interest accrued.Please find attached documents to help you investigate and deal with in a timely manner.Kind regards,Samantha Mullins

Service received

Hi,Wonder if you can help get a resolution to this please…..I bought a used Ford Kuga AV24 VKL from your Lookers Car Hub Middlesbrough branch, the salesman was Will Watson.Arranged collection for Tuesday 19th August 2025 which did not go well, there was damage to the front bumper of the car that did not appear to be there on the test drive a week earlier, the service that was agreed was not done, and a couple of other issues regarding the lack of any fuel in the car and the state of the “valet” all of which makes me feel that they had either forgotten I was collecting the car or were really not that bothered. At the time Will said the damage would probably need painting and we discussed possibly getting that done at the Lookers South Shields branch as it was much closer to home for me, he also said that the service history would be available online and I would need to create an account and log in to the My Ford app to see the details…….he must have known at this point that the service had not been done !I would have thought he would have contacted me in the following days after collection to apologise and arrange to get any work done that was necessary……apparently not.I sent Will an e-mail regarding the issues on the 27th August 2025 (I will forward you a copy of this)…….this e-mail was ignored.I rang the branch on Saturday 6th September 2025, I was told that Will was in but busy with another customer, I was told to resend the e-mail and they would get Will to call me back….which he did, the one and only call I have had from him since I paid the money in full for the car.This is what he said regarding the points from my e-mail dated 17th August 2025:• The damage to the front bumper – he would see if he could arrange to get it done at a closer Lookers branch possibly South Shields• Service – he would need to speak to the Service department but they were not open at the weekend so he would have to get back to me on that.• Lack of fuel & valet – just nonsense really, you can not really justify letting a car leave the branch with an egg cup full of fuel in it and even he said the car looked a state.The conversation was left with him saying he would call me on Monday 8th September 2025 after he had investigated getting the damage repaired and an update on the service status.Now later in the day he sent me an e-mail with no words on just an attachment implying that the car has had an oil change and cabin filter change on the 10th April 2025 and it looks to have been done by Enterprise who I assume were the previous owners….not sure where he got that information from and what he expected me to do with it as I am pretty sure that is not good enough to preserve the cars service history…..I will forward you a copy of that e-mail.He never called me on the 8th September 2025.I have tried to contact the branch a few times since but either don’t get through or get transferred to people who don’t answer the phone.I think I have been pretty patient, but this is ridiculous, the level of customer service is none existent to the point of being embarrassing, Will has no intention of doing anything about this and has shown no interest in this since the day I paid the money for the car.I will forward you three e-mails:• e-mail from Will to me on the 14th August 2025 (before I agreed to purchase) with Will agreeing to service the car• e-mail from me to Will on the 27th August 2025 about the problem during the hand over of the car…….this is the one he ignored.• e-mail from Will to me on 6th September 2025 about an oil change and cabin filter change done by Enterprise in April 2025Any assistance in this matter would be appreciated.

Hi,Wonder if you can help get a resolution to this please…..I bought a used Ford Kuga AV24 VKL from your Lookers Car Hub Middlesbrough branch, the salesman was Will Watson.Arranged collection for Tuesday 19th August 2025 which did not go well, there was damage to the front bumper of the car that did not appear to be there on the test drive a week earlier, the service that was agreed was not done, and a couple of other issues regarding the lack of any fuel in the car and the state of the “valet” all of which makes me feel that they had either forgotten I was collecting the car or were really not that bothered. At the time Will said the damage would probably need painting and we discussed possibly getting that done at the Lookers South Shields branch as it was much closer to home for me, he also said that the service history would be available online and I would need to create an account and log in to the My Ford app to see the details…….he must have known at this point that the service had not been done !I would have thought he would have contacted me in the following days after collection to apologise and arrange to get any work done that was necessary……apparently not.I sent Will an e-mail regarding the issues on the 27th August 2025 (I will forward you a copy of this)…….this e-mail was ignored.I rang the branch on Saturday 6th September 2025, I was told that Will was in but busy with another customer, I was told to resend the e-mail and they would get Will to call me back….which he did, the one and only call I have had from him since I paid the money in full for the car.This is what he said regarding the points from my e-mail dated 17th August 2025:• The damage to the front bumper – he would see if he could arrange to get it done at a closer Lookers branch possibly South Shields• Service – he would need to speak to the Service department but they were not open at the weekend so he would have to get back to me on that.• Lack of fuel & valet – just nonsense really, you can not really justify letting a car leave the branch with an egg cup full of fuel in it and even he said the car looked a state.The conversation was left with him saying he would call me on Monday 8th September 2025 after he had investigated getting the damage repaired and an update on the service status.Now later in the day he sent me an e-mail with no words on just an attachment implying that the car has had an oil change and cabin filter change on the 10th April 2025 and it looks to have been done by Enterprise who I assume were the previous owners….not sure where he got that information from and what he expected me to do with it as I am pretty sure that is not good enough to preserve the cars service history…..I will forward you a copy of that e-mail.He never called me on the 8th September 2025.I have tried to contact the branch a few times since but either don’t get through or get transferred to people who don’t answer the phone.I think I have been pretty patient, but this is ridiculous, the level of customer service is none existent to the point of being embarrassing, Will has no intention of doing anything about this and has shown no interest in this since the day I paid the money for the car.I will forward you three e-mails:• e-mail from Will to me on the 14th August 2025 (before I agreed to purchase) with Will agreeing to service the car• e-mail from me to Will on the 27th August 2025 about the problem during the hand over of the car…….this is the one he ignored.• e-mail from Will to me on 6th September 2025 about an oil change and cabin filter change done by Enterprise in April 2025Any assistance in this matter would be appreciated.Geoff Houmark

I have been directed by Lookers car hub Middlesbrough to forward my dissatisfaction to yourselves following the below review I left on Autotrader.Dealership price…. private sale serviceI can’t agree with all the previous 5* reviews, my experience was paying dealership price but receiving private sale service.The following points are based on the service I have received from other Lookers dealerships….when I have bought a car from them and times when I have not.No refreshments offered despite the sales person knowing we had travelled 2.5 hours to see the vehicle, then on collection day after a 4 hour train journey. The sales person did pick me up from the station on collection day however, but I wasn’t expecting him to use his mobile phone for a telephone call (not on hands free) when driving back to the showroom.When viewing the car it had a price on the window which was £200 lower than on the internet but they refused to compromise and said price was the higher price on the internet no wiggle room as price on the car must have been a mistake.When on test drive tyre pressure monitoring fault shown on the dash, however sales person confirmed this would be fixed prior to me collecting the car. Once I purchased the car and payment made I was then told they couldn’t fix the fault but I was to arrange to claim it on the warranty with a local garage when I got home so problem pushed onto me to resolve.I was advised car was serviced however on driving away from the showroom I had to stop and put 10psi in all the tyres as a further warning was on the dash. Screen wash also not filled up as light came on the following day which all gives me concern it has not been serviced.Despite looking to confirm the car would get a full valet prior to me picking it up I have just spent four hours cleaning it myself to a standard I would have expected from a showroom sale.In short I like the car but the services I would have expected from a showroom were non existent and I could have saved myself the travel and some money buying private for the same level of service.Disappointed as this is not the same customer service that I received from local Lookers in the past.At the start of September I was looking to buy a new second hand car, I found a used Tesla Model 3 at Lookers Car Hub Middlesbrough and enquired about same however sadly it had already been reserved, a few days later it came back up for sale so I reserved it and ultimately bought same however the service we received has been really disappointing and not that which I have experienced when I previously bought a car from Lookers Dumfries, and then recently when making enquires at Lookers Carlisle about a car that was not even in their stock but at another branch. (Cameron and his colleague at Lookers VW Carlisle could not have done more for me and even stayed on an hour after their finishing time to help me when I didn’t even agree to the sale with them! Absolutely first class service from them.) sadly the team in Middlesbrough were nothing like it.On top of the aforementioned issues, both in service delivery but also illegal breaches of road traffic law by the sales person, the tyre pressure fault which came with the car, has been fixed by myself taking it to Glasgow (nearly 200 miles round trip and requiring me to take a day off work) and after two weeks of chasing up Lookers Middlesbrough the money has been paid to me, sadly it took 3-4 reminders from me to Jay and his manager ( who has never spoken to me about my dissatisfaction nor do I even have his name). Of note I tried to claim this on the 3 month RAC warranty I was advised was included in the sale only to find out it was never set up by the sales person… which I have to say I fear was the dealership trying to save money in the event I didn’t claim in three months. The repair was also not included in the cover… which I didn’t think it would anyway as a consumable part but the sales person was very confident that it would be…. again I believe just a comment to get me out the door with a sale.I asked if £200 could be refunded to cover my time to take the car for repair but also not unreasonable given the difference in price of car on the forecourt (photo attached £14544) and that which I was ultimately charged £14737, but also all the other issues…however this has not been considered.Any assistance you can provide would be very much appreciated.I am also happy to be contacted by phone to discuss if easier as typing on my phone is not easy to get the full circumstances

I took delivery of the above vehicle from Lookers Vehicle Hub in Middlesbrough on19 September 2025, the mileage was 40,242.It was purchased for my daughter and has remained garaged at home in Newcastle upon Tyne until yesterday (18 October 2025), when I drove it down to her at Keele University in Staffordshire.The vehicle sadly broke down en-route in Newcastle under Lyme - blocking a major road which also involved the Police having to assist with moving the vehicle off the carriageway. The RAC were called for assistance. Some 2 hours later they arrived and diagnosed the most likely problem being with the clutch master cylinder, slave cylinder or a leak in the system (the vehicle couldn’t engage gear and the clutch pedal was flat to floor),The vehicle was taken to a local Fiat dealer, B S Marson & Sons Limited where on Monday, the service department can look into the problem.At this stage, I don’t know if the problem/ repair will be covered under warranty by Fiat (with it being under 3 years old) and wanted to bring this to your attention because the vehicle is still within 30 days of purchase.As per the 2015 Consumer Rights Act, the vehicle must be “of a satisfactory quality”, “fit for purpose” and “as described”.On this basis, I would expect the vehicle to make a 200 mile trip from Newcastle upon Tyne to Keele University without breaking down or developing a fault.I am not looking to return the vehicle or requesting a full refund at this point, however I am expecting Lookers to cover the cost of any parts or labour to render the vehicle “fit for purpose” if this is required.Please confirm receipt of my email and let me know any case reference number,I’m happy to put you in direct contact with B S Marson & Sons Limited if it helps.