Bought a van from lookers south Shields 20/8/25.They claimed they couldn't MOT the van at that time and to book it in closer to the MOT date and it would be sortedThe van was booked in on the 5th December with lookers south Shields . The retest was missed due to unnecessary fraudulent work being carried out and not being cleared by myself then a fraudulent claim made by lookers to get payment through my warranty. The van was also sold in a dangerous condition due to sub standard tires being fitted that didn't meet the axel weight for the van.wI feel that due to this and a number off reasons that lookers ford is responsible for my loss off earnings I will be billing lookers for all work lossed over this time which is approximately £4000 . I will be raising the fraudulent claim with the RAC cover I will also be contacting trading standards concerning lookers ford south shields practice.

Dear SirsI am writing to formally raise a complaint regarding the unacceptable level of service and the numerous issues I have experienced since purchasing my vehicle from your dealership.From the outset, I have been disappointed by the poor customer service I have received. I was repeatedly assured that I would receive return phone calls with updates, yet on several occasions no one contacted me, leaving me to chase information myself. Additionally, I was not informed until the last minute that I needed to remove my private registration plate, which caused unnecessary inconvenience and delay.More seriously, the vehicle itself has proven to be unfit for purpose due to multiple mechanical failures shortly after purchase. As a driving instructor, my car is essential for my work and income. Having the vehicle off the road for days at a time for inspections and repairs has caused financial loss, disruption to my business, and inconvenience to my students.I am also concerned that the warranty has been used to cover issues that were clearly pre-existing at the time of purchase, simply because I live too far from your dealership to bring the vehicle back easily. This is unacceptable, as these faults should have been rectified before the sale. Furthermore, the warranty has not covered the full cost of the required repairs, leaving me with additional expenses (for the second time)for problems that should never have arisen in the first place.Given the ongoing inconvenience, financial impact, and the overall poor experience, I am requesting a prompt and thorough review of my case. I expect a clear explanation of how you intend to resolve these issues, including reimbursement for repair costs not covered by the warranty and compensation for the loss of income caused by the vehicle’s repeated mechanical failures.I look forward to your response.Yours sincerely,James McAra-Briggs

Dear Lookers South Shields Dealership Manager,I am writing to formally raise a concern regarding a recurring fault with the vehicle I purchased from your South Shields dealership on 29th July 2025, registration number KR68 HPN.Within a month of purchase, the vehicle displayed an engine warning light on the dashboard. It was first inspected on 14th October, but I was informed that the technician was unable to diagnose the fault. The vehicle was then rechecked on 21st October and kept for nearly a week, during which I was advised that the issue was related to the injectors, which were repaired under warranty.However, less than a week after collecting the vehicle—and having driven only around 100 miles—the same engine warning light reappeared today, along with an additional warning indicating an issue with the exhaust system. During this incident, I observed heavy smoke, reduced engine performance, and a noticeable smell inside the cabin. Fortunately, this occurred close to home, allowing me to return the vehicle safely. I informed Lookers South Shields about the issue today at approximately 5:15 PM. Following their advice, I contacted the RAC for assistance. The RAC technician arrived around 7:15 PM and, after conducting an inspection, confirmed that three out of four injectors are malfunctioning and Engine is not behaving correctly . He advised that the vehicle is not safe to drive and should not be taken to the Lookers garage in its current condition. As a result, the technician will return tomorrow to arrange for the vehicle to be transported to Lookers South Shields. He also noted that the fault may have been pre-existing.This recurrence suggests that the original fault was may be either not fully resolved or may have been present at the time of sale. I also requested a full diagnostic report following the initial repair, which I have yet to receive.Given these circumstances, I do not feel safe, reliable or confident driving this vehicle, particularly with children or on longer journeys.As the vehicle remains within the six-month dealership warranty, and this is the second occurrence of the same fault along with more issues, I am exercising my rights under the Consumer Rights Act 2015. I am formally requesting a replacement vehicle or an appropriate resolution that reflects the seriousness and inconvenience of this ongoing issue.Please confirm the following:• - When the vehicle will be inspected again• - A car essential for my daily commute therefore, a courtesy car is required during this period• - The process and timeline for arranging a replacementI would appreciate a prompt and satisfactory written response to this matter.Thank you for your attention. I look forward to hearing from you soon.Kind regards,TariqMD Tariqujjaman1 Julian St, NE33 2EPMob: 07453 266798

I have emailed Friday and Saturday about a car that is still advertised on Sunday. No response from the team. I stated that the phone number doesn't work as we are abroad currently. Email would have been great.