Dear Lookers South Shields Dealership Manager,I am writing to formally raise a concern regarding a recurring fault with the vehicle I purchased from your South Shields dealership on 29th July 2025, registration number KR68 HPN.Within a month of purchase, the vehicle displayed an engine warning light on the dashboard. It was first inspected on 14th October, but I was informed that the technician was unable to diagnose the fault. The vehicle was then rechecked on 21st October and kept for nearly a week, during which I was advised that the issue was related to the injectors, which were repaired under warranty.However, less than a week after collecting the vehicle—and having driven only around 100 miles—the same engine warning light reappeared today, along with an additional warning indicating an issue with the exhaust system. During this incident, I observed heavy smoke, reduced engine performance, and a noticeable smell inside the cabin. Fortunately, this occurred close to home, allowing me to return the vehicle safely. I informed Lookers South Shields about the issue today at approximately 5:15 PM. Following their advice, I contacted the RAC for assistance. The RAC technician arrived around 7:15 PM and, after conducting an inspection, confirmed that three out of four injectors are malfunctioning and Engine is not behaving correctly . He advised that the vehicle is not safe to drive and should not be taken to the Lookers garage in its current condition. As a result, the technician will return tomorrow to arrange for the vehicle to be transported to Lookers South Shields. He also noted that the fault may have been pre-existing.This recurrence suggests that the original fault was may be either not fully resolved or may have been present at the time of sale. I also requested a full diagnostic report following the initial repair, which I have yet to receive.Given these circumstances, I do not feel safe, reliable or confident driving this vehicle, particularly with children or on longer journeys.As the vehicle remains within the six-month dealership warranty, and this is the second occurrence of the same fault along with more issues, I am exercising my rights under the Consumer Rights Act 2015. I am formally requesting a replacement vehicle or an appropriate resolution that reflects the seriousness and inconvenience of this ongoing issue.Please confirm the following:• - When the vehicle will be inspected again• - A car essential for my daily commute therefore, a courtesy car is required during this period• - The process and timeline for arranging a replacementI would appreciate a prompt and satisfactory written response to this matter.Thank you for your attention. I look forward to hearing from you soon.Kind regards,TariqMD Tariqujjaman1 Julian St, NE33 2EPMob: 07453 266798

I have emailed Friday and Saturday about a car that is still advertised on Sunday. No response from the team. I stated that the phone number doesn't work as we are abroad currently. Email would have been great.