The main issue was? Everything.There has been a complete lack of communication throughout this purchase. The vehicle is not safe to drive, and both the Sales Executive and Sales Manager have repeatedly failed to keep their promises or return my calls.I purchased the vehicle outright in cash on 4 July. Before completing the purchase, both the Sales Executive and the Sales Manager agreed that, before collection, the vehicle would have:The damage to the front driver's side bumper where it meets the wing repaired.The alloy wheels refurbished.A full MOT completed.On the basis of those assurances, we agreed that I would collect the vehicle seven days later, on 11 July, and I paid for the vehicle in full.When I arrived to collect the car on 11 July, the Sales Executive immediately admitted that the alloy wheels had not been repaired because "the team were busy". He asked me to bring the vehicle back the following week to have this completed.I then asked why the vehicle had not received the MOT that had been promised. Again, I was told they had been too busy, and that this would be completed when I returned for the alloy wheel refurbishment.At this point, I was already concerned that agreed work had not been carried out, but, excited to collect my new vehicle, I reluctantly accepted these assurances and completed the paperwork (V5, tax, etc.).The Sales Executive then took the vehicle to put fuel in it. He was gone for approximately ten minutes before returning and saying he had noticed a mark and wanted it cleaned. Around ten minutes later he returned, handed me the keys and wished me goodbye.Within three corners of leaving the dealership, I noticed a knocking noise from the front of the vehicle. Initially it was coming from the left-hand side before becoming apparent on both sides as I continued driving home.I contacted the dealership within approximately 13 minutes of leaving. I was told the Sales Executive was busy but would return my call within 30 minutes.He never called.After waiting 24 hours, I contacted the dealership again. I was then told to return the vehicle so it could be repaired.While I appreciate faults can occasionally develop, I do not expect a vehicle to exhibit serious issues within minutes of leaving a main dealer after purchase. Had the promised MOT been carried out before collection, this issue may well have been identified. DVSA guidance states that unusual steering noises are a major MOT defect and can indicate potentially dangerous wear. Had the dealership fulfilled its agreed obligations, I believe this situation could have been avoided.I returned the vehicle on 16 July. The Sales Executive assured me it would be inspected that day and that I would receive an update by 6:00pm.No update was provided.On 17 July, I called again at 8:00am. Reception advised the Sales Executive would call me back within the hour.Again, no call.He eventually contacted me at around 1:00pm, explaining he had only started work at midday and again promised an update by 6:00pm.Once again, no update was provided.After I called at 6:00pm with no answer, he eventually returned my call around 6:30pm to tell me the vehicle had still not been inspected. Instead, I was asked to return again on 18 July, when I would be provided with a courtesy car.I did not want a courtesy vehicle. I simply wanted the vehicle I had paid for in full. However, I had little choice as I require transport to get to work.When collecting the courtesy car on 18 July, I spoke directly with the Sales Manager and explained the entire situation from the beginning. His response throughout was simply:"Things happen."That response is unacceptable.Minor issues can happen. However, repeatedly failing to complete agreed work before collection, failing to MOT the vehicle as promised, supplying a vehicle that immediately developed concerning noises, repeatedly failing to return calls, repeatedly failing to provide promised updates, and leaving a customer without any meaningful communication is not simply "things happen". It demonstrates a complete lack of customer service and accountability.Today is 21 July, and I still have received no meaningful communication from Lookers. I have again contacted the dealership and was told the Sales Executive was busy and would return my call within the hour. Once again, no call has been received.I have also checked the GOV.UK MOT service, which confirms that the vehicle still has no MOT, despite repeated assurances that this would be completed. Furthermore, the GOV.UK vehicle checker now shows that the vehicle is subject to a manufacturer safety recall, which raises yet further concerns about the condition of the vehicle and whether appropriate checks have been carried out.This level of service is completely unacceptable from a franchised main dealer. I would expect significantly higher standards of communication, preparation and customer care. Instead, the experience has been comparable to dealing with a small independent roadside garage rather than a reputable national dealership.I purchased this vehicle in good faith, paid in full, and relied on the promises made by both the Sales Executive and the Sales Manager. Those promises have repeatedly been broken, and I have been left without the vehicle I purchased, with no confidence in its safety and no confidence in the dealership's willingness to resolve the matter properly.

Good eveningPlease find attached my letter of complaint.Please also note I would like to add that the engine light came on the car 17/07/2026 the same day I received it back from the RAC approved garage, it took it to the garage close to me for a diagnostic test and it came back with the errors, again what is going on with this car!!!I just need someone to help me resolve this.Kind regardsMegan

Good eveningPlease find attached my letter of complaint.Please also note I would like to add that the engine light came on the car 17/07/2026 the same day I received it back from the RAC approved garage, it took it to the garage close to me for a diagnostic test and it came back with the errors, again what is going on with this car!!!I just need someone to help me resolve this.Kind regardsMegan

I have received no response from complaint 89069422.Vehicle DL23ZSR. Purchased and steering wheel is not aligned to direction of travel. All communication to have this rectified have been completely ignored, including aforementioned complaint.

Corsa was taken in for warranty repair on the air conditioning system blowing hot air, i was advised a diagnostic test would be done. I explained that the car was under warranty repair. I came to collect the car at the end off day to find a bill off £144 and no repair had been done . I was told that car had been in a accident at some point and the repair could not be done under warranty. No calls were made to me during the day to inform me of what was going on. Why was the car diagnostic tested nowing the car would not be covered under warranty. Very dissappionted at the level of service.

I bought a car from you on 18th April, while on the journey home multiple warning came up on the dashboard and several hubcaps fell off.We spoke to the Sam from the sales team and he told us to take it to a local VW garage and Lookers would pay for the corrective work.On inspection by VW they discovered that the car was completely unroadworthy, 2 of the tyres had been fitted inside out and many of the onscreen warnings meant the vehicle could not be driven safely.VW have now had the car for 7 weeks, within lookers things have been handed over to Gareth, who i believe is head of Dealership, unfortunately I have not been able to contact Gareth by phone as I am told he is 100/% of the time in a meeting.I am now constantly chasing between VW and Lookers to get the work done and to get work approved, I don’t feel this should be left to me.this is completely unacceptable and we have today requested a full refund or return of the car on Monday, I have sent this to Gareth by email, as again when i rang he was in a meeting.

I have been looking for a used Vauxhall 1.2 turbo so I contacted Lookers Star city. I saw one on the website YO74 XLF Black with 2800 mlies. So I arranged to go and see it. Within a matter of a couple of hours I had a phone call from sales that the milage was wrong and there instead of 2800 it was 9105mls. I was not very happy so I was told in had been on courtesy what ever that means. I decided to go for another car, same model a bit older. I arranged to go and see the car YS74 ZTD this morning only to find the car was not on site. I asked the salesman where it was and he said it was on courtesy and he did no know where it was. I traveled down to Lookers for nothing I had no phone call from them to not to come. So these cars will have more milage on the clock than the website states. I have now been let down twice by the sales team and to be honest with you I have had a few Vauxhalls Star City since the 1990's. I take a dim view to the way I have been treated and the pratice of advertising the cars with a certain value and milage and then to find that the car you want to buy has now got more milage on it does not seem right.

am afraid I am very irritated by doing business with BYD.I had a leased Tesla before and it was enjoyable and rewarding experience.I signed a contract for leasing BYD via NHS fleet solutions in UK in march 2026.The delivery date was May then pushed to July. Then august!I called Lookers the BYD on 0191 298 15395 times and the said they emailed china to find out why no car has been allocated yet to my order!Substandard company shouldn’t be working in Europe.I just keep getting will ask china and come back to you but no body comes back To me.Terrible service.Dr.Elassaly00447780001016

I purchased a vehicle, DL23 ZSR in March 2026. Upon driving home I noted that the steering wheel was wonky and not aligned, I am unsure of the reason to this. I immediately made the sales rep aware, and asked if this could be rectified at a closer lookers to my home address. I have since sent numerous contact forms to Lookers Ellesmere Port and numerous follow up emails to various people at Lookers Birmingham and have received absolutely no response whatsoever. The vehicle still holds the same issue 4 months on as the day I brought it.

I have raised this complaint after repeated follow-ups regarding the unresolved reimbursement for the windscreen replacement on vehicle LD73WRA. The matter has been ongoing for several weeks, and despite being told it had been passed on and would be chased, I have not received a clear response or reimbursement. The invoice has already been provided, and I am seeking a straightforward reimbursement of the £420.00 cost relating to LD73WRA.