Hello,Thank you for the delivery of the vehicle.The driver arrived early morning on Friday 30th January. He reported that there was a noise he heard which he stated he reported to your staff at the time of taking the vehicle.I noted this sound same day and messaged Mr Phil about it.I noted that this vehicle was advertised as 6000 miles, but it was 7300+ on delivery.Today, an engine sign has appeared on the dashboard. There is a message regarding cooling system malfunction.I have attached photos for more information. I will no longer feel comfortable to drive this vehicle.Alphera financial Services (Agreement number 4384387) please be informed of this complaint.Despite the delay in delivery this vehicle, I remain inconvenienced by it. I will appreciate your assistance in resolving this matter in earnest.Thank you,Dr Tonti and Chinedu NdubuisiSent from Outlook for Android________________________________________From: Chris HowardSent: Friday, January 23, 2026 9:41:00 AMTo: Tonti NdubuisiCc: Phil Obasi; Jamie SullivanSubject: RE: Lookers Birmingham - Proposal Referral - GV25CAOMorning @Tonti Ndubuisi,Thank you for your email, and apologies for the continued delays.From what I can establish this GLE is a demonstrator model for the supplying Mercedes branch. The delay has been caused because they need a replacement to show customers before letting us take if off their hands.Otherwise, Mercedes-Benz of Tonbridge will not have a GLE to show any retail customers.I have chased updates for you on the following dates:29th December 20252nd January 20266th January 20267th January 20269th January 202613th January 202615th January 202620th January 202623rd January 2026We very much have your best at mind.Cheers,ChrisChris HowardBusiness ManagerBirmingham Changan & Vauxhall Authorised RepairerStar Park South, Heartlands Parkway, Birmingham, B7 5AHT: 0121 325 7540lookers.co.uk/changanFrom: Tonti NdubuisiSent: 22 January 2026 19:38To: Chris HowardCc: Phil Obasi; Jamie SullivanSubject: Re: Lookers Birmingham - Proposal Referral - GV25CAOExternal Sender: Confirm legitimacy before acting.Hi,I'm not sure what's going on but can I have any update on my order?Thanks,Tonti________________________________________From: Chris HowardSent: Monday, December 22, 2025 9:15:06 AMTo: drtonti@hotmail.co.ukCc: Phil Obasi; Jamie SullivanSubject: Lookers Birmingham - Proposal Referral - GV25CAOHi Dr Ndubuisi,Please can you supply 3 months’ worth of bank statements in the form of a PDF?Alphera require this to determine affordability, and their open banking platform is currently not allowing you to share your statements 😊Many thanks,ChrisChris HowardBusiness ManagerBirmingham Changan & Vauxhall Authorised RepairerStar Park South, Heartlands Parkway, Birmingham, B7 5AHT: 0121 325 7540lookers.co.uk/changan