cust booked car in and was going to be charged £30 for a cc however his pal booked in at BMW Stoke and has not been charged can you please investigate and let the customer know why

Hi Tim,Thanks for your response.All calls to and from Lookers Crewe were to my phone number, 07591513743.I contacted a few times and Sam called me back on 01270 212525The initial knocking sound was reported on Tuesday 16:42pm, then again on Wednesday when I booked the vehicle in or Saturday.Really disappointed by all of this and hope for a speedy resolution.Please keep me updated on Monday.ThanksCurtisSent from Outlook for iOS________________________________________From: Tim SevilleSent: Saturday, January 24, 2026 11:15:09 AMTo: curt_br@hotmail.co.ukSubject: YH72JGV BMW 128tiGood morning Mr Brandwood,Thank you for the emails containing the images and videos. As discussed, I can’t do much until Monday when our service department is fully staffed and I can speak to our service manager.We will provide the details from the approved used car check we completed, the invoice for the work carried out by us following the check and details of the service history for the car. I will also request phone recordings of conversations between Lookers BMW Crewe and yourself. Please can you advise if all calls were made to or from one phone number so that we can identify any conversations.Following my discussion with the service manager on Monday we will be in a position to advise of the next steps. BMW UK have instructed the recovery site to take the car in BMW Bolton on Monday morning so we will need to speak to them once the vehicle is in their possession.RegardsTimTim SevilleUsed car sales managerLookers BMW CreweWeston Road | Fourth Avenue | Crewe | CW1 6XHP: 01270 212525

I am writing to raise a formal complaint regarding a serious and extremely dangerous incident involving a BMW 128ti I purchased from you last Tuesday.Earlier this week, shortly after taking ownership of the vehicle, I reported a knocking noise to your team. I was advised to book the vehicle in for inspection and repair at BMW Crewe, which was scheduled for tomorrow. In the meantime, I deliberately avoided using the vehicle to prevent the issue from worsening and left it parked in the yard at my workplace, instead using a work van.This evening, I collected the car specifically to prepare for the 40-mile drive to Crewe for the booked repair. Within 10 minutes of driving home, the front left wheel detached from the vehicle completely. As a result, I slid approximately 20 metres and collided with a kerb, damaging the vehicle and hurting myself as a result.This incident could have resulted in serious injury if it happened on the motorway tomorrow.It is deeply concerning that a vehicle purchased from your dealership less than a week ago, and already reported for a mechanical fault, has suffered such a catastrophic failure.I am extremely distressed by what has happened and have lost all confidence in the safety of this vehicle. I expect this matter to be treated with the utmost urgency. At a minimum, I require:• An immediate investigation into how this vehicle was prepared and deemed roadworthy prior to sale• Written confirmation of how such a failure was able to occur• Clear proposals for resolution.• Confirmation of how you intend to address the safety implications of this incidentPlease note that this is a serious safety issue, and I am documenting all correspondence. I expect a prompt response.I look forward to your urgent reply.

Customer booked a loan car with us and was called the day prior to be told the car is unavailable. He was then offered another date of 20th Jan, to then be told this loan car is not available and would have to wait until 9th February for a car.

Please see complaint in reps - customer sent in a letter and will not attach to here - the complaint starts with A servicing issue

Following complaint submitted this morning received phone call early afteroon from Matt Senior Service Advisor at the Crewe dealership offering to collect my car from home today and return following completion of any necessary work. This I later accepted and as far as I'm concerned this now resolves the matter.

Car booked in on 11/12/25 for today 6/1, following Recall Notice regarding rear seat belts. Courtesy car booked. Checked in online yesterday, got phone call as I was leaving home to check was still bringing it in in view of the weather.Firstly details on job sheet incorrect, referred only to left rear seat belt but both left and right needed check and replacement if necessary. Secondly no Courtesy car available. Was told could wait it would be about an hour. Have had experience with this dealership before with interminable waits, wouldn't have booked a courtesy car if I wanted to wait and waste my time. In any event I had other arrangements for the day. To say I was far from happy is an understatement, particularly having made a wasted journey.In the circumstances had no option but to rebook, was given a first available date of 26/1, expressed dissatisfaction with this in view of extended timescale and miraculously got revised date of 13/1. Subsequently phoned to speak to Service Manager, unavailable, currently 2 hours later awaiting call from Senior Service Adivser - don't hold out much hope of that.I remain extremely dissatisfied with this appalling service and expect compensation for a my wasted journey and time on what was a particularly bad morning weather wise. I haveused this dealership for over 10 years but I am now considering going elsewhere.

75 plate 1 series collected in October, developed faulty drivers rear brake light, drivers rear wheel indicator, drivers rear tail lamp, have brought it in for repair twice. Complained to BMW Uk and BMW finance, subsequently someone called Steve from service called me and left a voicemail to return his call which I did.Steve wasn’t available and receptionist sent email with high importance to call me back, no response!Courtesy call to book in for repair, explained car has been in twice and no point returning unless fault can be fixed, another email sent to Steve to call me but still no response.I’ve had the car 3 months now and it’s embarrassing driving a new car with faults, travelling from Northwich to Crewe, adding unnecessary mileage and fuel and having to take time off work which is a disadvantage.

I haven’t received my deposit back after collecting my car a month agoPart exchanged my car so deposit was been returned to meAlso I do not expect to have to tell the sales person that my car had the wrong registration plate onIf I drove off the car wouldn’t of been insured

I want to make a complaint regarding an ongoing repair and the service (and lack of customer care) received to date from 2 representatives of your Crewe BMW garage. Please contact myself or my husband on 07733014145.I will also be emailing the garage direct about how we have been treated and spoken to today and in our opinion how your company have tarnished the BMW brand.