Dan the Customer service person who dealt with me was excellent. Also, Matt helped whilst Dan was with another customer. Both gave excellent service and communication. Same as previous visits. Also, nice to see the valeting service is back
Verified User
•
Sep 22, 2022
5.0/5
5.0/5
Everyone we dealt with was extremely helpful and positive. Affy, in particular, was superb and devoted so much time and effort to ensure we got the perfect car with the right deal. The whole process from identifying to collecting the car only took 6 days, but throughout Affy kept us fully updated on progress with emails and phone calls.
Verified User
•
Sep 21, 2022
5.0/5
5.0/5
Excellent and happy with everything, just would have liked a call earlier to let me know the status to plan collection.
Verified User
•
Sep 20, 2022
5.0/5
5.0/5
Always an excellent experience. I was served by Daniel Penfold on this visit and he is a credit to the business. He dealt with everything professionally and nothing was too much trouble. I was kept well informed about how the service was going and the costs of an issue i raised were all discussed prior to any work with no pressure. The pricing was also very competitive and the car was ready at the agreed time. Excellent all round.
Verified User
•
Sep 19, 2022
5.0/5
5.0/5
We were very impressed with Matt Rae who dealt with us. As soon as we walked into the showroom he was aware that we were due to arrive and called us over. His friendly manner and professionalism were exemplary and while we were walking around the showroom he kept us informed as to when our car would be ready. He is a huge asset to your team.
Verified User
•
Sep 19, 2022
4.0/5
4.0/5
Recognise the need to keep reminding people of bookings but after email, text and then more than one phone call it is a bit over the top. Others booking their car in also said the same thing.Only other thing was that despite saying my car would be washed & hoovered on pick up ( which I gave all day) it had not been. The receptionist recognised my disappointment & sent it back but even on return it was a very rushed job. However, service centre were very good.
Verified User
•
Sep 19, 2022
5.0/5
5.0/5
Greg was an absolute joy to deal with from the start of the buying process to the end.Greg made the long wait easy and kept us informed every step of the way.Thanks again.
Verified User
•
Sep 19, 2022
5.0/5
5.0/5
Sam Bell gave excellent service and communication from the initial phone call enquiry through to our purchase and leaving your property. Couldn’t have been more helpful. Also Matt? Who talked me through how everything worked. Great guys.
Verified User
•
Sep 19, 2022
5.0/5
5.0/5
Richard Greene looked after me when buying my new car! He was very helpful caring and made sure my experience was lovely! 20 out of 10would recommend any one to deal with Richard!
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Dan the Customer service person who dealt with me was excellent. Also, Matt helped whilst Dan was with another customer. Both gave excellent service and communication. Same as previous visits. Also, nice to see the valeting service is back
Verified User
•
Sep 22, 2022
5.0/5
5.0/5
Everyone we dealt with was extremely helpful and positive. Affy, in particular, was superb and devoted so much time and effort to ensure we got the perfect car with the right deal. The whole process from identifying to collecting the car only took 6 days, but throughout Affy kept us fully updated on progress with emails and phone calls.
Verified User
•
Sep 21, 2022
5.0/5
5.0/5
Excellent and happy with everything, just would have liked a call earlier to let me know the status to plan collection.
Verified User
•
Sep 20, 2022
5.0/5
5.0/5
Always an excellent experience. I was served by Daniel Penfold on this visit and he is a credit to the business. He dealt with everything professionally and nothing was too much trouble. I was kept well informed about how the service was going and the costs of an issue i raised were all discussed prior to any work with no pressure. The pricing was also very competitive and the car was ready at the agreed time. Excellent all round.
Verified User
•
Sep 19, 2022
5.0/5
5.0/5
We were very impressed with Matt Rae who dealt with us. As soon as we walked into the showroom he was aware that we were due to arrive and called us over. His friendly manner and professionalism were exemplary and while we were walking around the showroom he kept us informed as to when our car would be ready. He is a huge asset to your team.
Verified User
•
Sep 19, 2022
4.0/5
4.0/5
Recognise the need to keep reminding people of bookings but after email, text and then more than one phone call it is a bit over the top. Others booking their car in also said the same thing.Only other thing was that despite saying my car would be washed & hoovered on pick up ( which I gave all day) it had not been. The receptionist recognised my disappointment & sent it back but even on return it was a very rushed job. However, service centre were very good.
Verified User
•
Sep 19, 2022
5.0/5
5.0/5
Greg was an absolute joy to deal with from the start of the buying process to the end.Greg made the long wait easy and kept us informed every step of the way.Thanks again.
Verified User
•
Sep 19, 2022
5.0/5
5.0/5
Sam Bell gave excellent service and communication from the initial phone call enquiry through to our purchase and leaving your property. Couldn’t have been more helpful. Also Matt? Who talked me through how everything worked. Great guys.
Verified User
•
Sep 19, 2022
5.0/5
5.0/5
Richard Greene looked after me when buying my new car! He was very helpful caring and made sure my experience was lovely! 20 out of 10would recommend any one to deal with Richard!