This BMW dealer in Crewe provides such a professional service every staff member are a credit to the group. Thank you.

As always, Richard Green was great, super proactive in presenting us with a vehicle option, knowing our needs without asking (as he’s looked after us for about 7 years now). Richard is also helpful and without ever being pushy, knows exactly when to chase me and when not! I would recommend Richard to anyone! I also met Matt (?) who helped with the tech side of MyBMW too - a very helpful and informative member of the team too.

This was my first experience of buying a new car, and I feel fortunate to have recently bought my X3 M40d Pro Edition from Lookers BMW Crewe. On my initial visit I met Affy Moini (New Car Sales Executive), a new member of the Sales Team who was being supported by Aaran Taylor (New Car Sales Manager). From the outset Affy was pleasant, friendly, and eager to find the right car for me. With the help of Aaran, the perfect car was located for me and delivered to the dealership within 2 weeks! Furthermore, I am confident that we agreed on a reasonable deal. I hope to do business with Lookers BMW Crewe in future. Thank you Affy and Aaran!

The service recall required checking seatbelts. In the process there seemed to be a software shutdown/update. This resulted in the car registering a loss of GPS and the car not being visible in the app: I could not see it for mileage or communicate with it all: all app info was not visible, This was apparent before I left the garage, and ‘waiting and seeing’ did not ‘fix’ the problem. A call to the showroom on return home resulted in my being called by ‘Danny the tech’ at home. He was patient and understanding while he lead me through the fix - which required that I ‘ untick’ and then ‘retick’ a box ( he said try it Ashe wasn’t sure - and it resolved the problem and returned ‘visibility’. Your colleague was really good (and deserves to be thanked/praised) but the problem should not have happened: BMW have not tested their software adequately. Perhaps this will happen to other cars who require a service recall fault check

The overall experience was great and Greg Bailey was amazing. However, the vehcile I test-dove had heads-up display which I liked and assumed it would be available on my car because I was told the test car and mine would have same features. I was surprised when I got the car and there was no HUD. It was then I was told that the test car was technology pack while mine was comfort pack. It would be nice if staff make it clear that features may be different depending on the pack, especially if the test and purchased cars differ in packs.

We were well looked after from the minute we walked into the showroom

When I rang I was told yet again I was on the wrong service plan and I needed to pay £124.00 for the oil check / service, the service plan I am on did cover this check.There was a lack of communication as I was the one constantly calling the garage for an update.My car did have a fault with the censors and this was replaced. A curtesy car was provided but I did have to ask for it.I was informed my car had been valeted! I'm sorry but it was discussing.

Sam was a great when I was purchasing my new car. The car was ordered a while away but due to delivery delays it arrived last week. Sam kept me up to date throughout and ensured the car was in perfect condition for handover.

I really think you need to reinstate the collection and delivery service. Experience took 3 hours out of my day. Some confusion between Zenith and BMW (probably Zenith tbh) led me to believe that the car was going to be picked up until the day before the service. Will take BMW's advice and book directly in future. Service staff very helpful and friendly.

Superb handover couldn’t fault it