Lookers Crewe BMW
4.6/5
4.6 /5
892 Verified Reviews
Fourth Ave, Weston Road, Crewe, Crewe, CW1 6XL, GB
01270 212150
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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892 Verified Reviews
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5.0/5
5.0 /5
Excellent customer service was provided by Richard Greene on both occasions, but we procured our BMW from another dealership because they were able to provide an earlier build date.
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5.0/5
5.0 /5
Matt who dealt with me from the service department was excellent throughout.
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5.0/5
5.0 /5
Excellent service and professional
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4.0/5
4.0 /5
Whilst the projected timescale was not achieved the service team gave early warning and provided an alternative solution to solve the problems caused as a result. This proactive approach and willingness to communicate warrants the 5 stars
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4.0/5
4.0 /5
The workshop techs are very good...the video and sudio report was excellent
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4.0/5
4.0 /5
Booked via the My BMW app, which didn't transfer the booking to the garage, who had no idea we were turning up. Luckily I rang the garage the day before to ask a question, so was able to correct the omission.No point in having an app if it doesn't connect properly to the garage.
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4.0/5
4.0 /5
Technician missed a defect on the bead of one tyre which I was surprised it was missed.
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5.0/5
5.0 /5
Absolutely 💯 % Gary the service manager and the team, such a refreshing change from the poor service and standards of other dealerships we have experienced in the past.
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4.0/5
4.0 /5
Matt Rae made the whole service experience very stress free. From start to finish. The work was done to a good standard. If only your sales team took note of how Matt deals with customers, as they really tarnished my experience with you . Matt saved you
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5.0/5
5.0 /5
Excellent communication with Ryan Elliott on order progress and delivery.Second BMW from Ryan and Crewe dealership.