Whilst the projected timescale was not achieved the service team gave early warning and provided an alternative solution to solve the problems caused as a result. This proactive approach and willingness to communicate warrants the 5 stars

The workshop techs are very good...the video and sudio report was excellent

Booked via the My BMW app, which didn't transfer the booking to the garage, who had no idea we were turning up. Luckily I rang the garage the day before to ask a question, so was able to correct the omission.No point in having an app if it doesn't connect properly to the garage.

Technician missed a defect on the bead of one tyre which I was surprised it was missed.

Absolutely 💯 % Gary the service manager and the team, such a refreshing change from the poor service and standards of other dealerships we have experienced in the past.

Matt Rae made the whole service experience very stress free. From start to finish. The work was done to a good standard. If only your sales team took note of how Matt deals with customers, as they really tarnished my experience with you . Matt saved you

Excellent communication with Ryan Elliott on order progress and delivery.Second BMW from Ryan and Crewe dealership.

I recently took out a 1 series from yourselves. As then I had a problem with my left rear tyre as fount out it was the valve that was faulty from inside… this was slightly frustrating however the fella Sam bell has been great. He’s made sure the problem has been resolved and communicated greatly with myself, he’s kept me up to date on the vehicle and was very understanding. Thankyou very much.

Impeccable customer service which makes the customer feel really special.

I was missing my locking week nut after my MOT however my overall experience was perfect!