My overall Experience was professional and Greg Bailey who I always deal with is exceptional and provides excellent customer service and because of this I will return again as I have over the years . Would always deal with Greg Bailey he offers a process service and makes you feel valued and explains details clearly and goes above and beyond. Greg definitely met all my expectations and beyond so thank you greg and lookers I’m more then happy with my new car and recommend them to my husband David Lambert and Brian tittle who have also purchased cars through Greg

Very difficult to reach by phone, both in booking service, and when I needed to contact them re the courtesy car they provided. Trying approx 10 times is unacceptable.

Mathew went the extra mile particularly with documentation completion. A drafty building.

car washing would be welcome. you used to do it, not sure why the outside cannot be washed, there is no covid risk involved

very good

The BMW service team in Crewe should receive special praise, the customer experience was first class and not just with me I could see all customers receiving help and assistance.

No

Was not offered a test drive on the very first time I came in. Was told to I would need appointment if I still wanted to go ahead - was shown a vehicle on first time but could only test drive on second attempt.

The software needs to be updated to show that the car has had a brake fluid change as it’s showing it still requires changing.

Unable to book service with dealership despite 3 messages left to contact me. Finally booked on line