Sales were great, particularly Greg but there was quite a delay when I can the pick up the car.

No

Mat was brilliant, very good service all round.

Cannot fault. Richard provided an outstanding service from day 1, from working through car options / costs and then navigating the very challenging covid/brexit/manufacturing issues that all are seeing. Did what he always said he would do and kept me fully up to speed at all times; I am delighted with the outcome. 10/10

Great service from Rachel and very useful video support.

The car was looked after by th e technician very well, it felt great when I drove it away. This was overshadowed by the effort that two of the men at reception showed with regard to sorting out an issue. They were brilliant.On a slightly different note, early October, I ordered some replacement door mirror parts for my I3. They were in the body shop not much later and I'm still awaiting them! If the survey had been about that, I would have given the parts side 5 stars, your body shop would have no stars

As you are no doubt aware we have bought a new BMW roughly every three years for a very long time and on every occasion we have dealt with Richard Green. We came to Bluebell Initially to follow Richard who we had dealt with where he previously worked. We keep coming back because we believe Bluebell and Richard are the best. Thank you to everyone, John and Maureen.

Was initially unhappy with an extra charge for an inspection that wasn't explained at the time of the initial booking, and the fact that I had travelled further than I would normally as my local dealer is in Shrewsbury. Add to this they wouldn't provide a courtesy car or clean my car, and I was quite disappointed. I spoke to Matt in Service, who spoke to his Manager. They reduced the price by a considerable amount and cleaned the car for me. I couldn't have asked for a better response! Thank you!

My overall Experience was professional and Greg Bailey who I always deal with is exceptional and provides excellent customer service and because of this I will return again as I have over the years . Would always deal with Greg Bailey he offers a process service and makes you feel valued and explains details clearly and goes above and beyond. Greg definitely met all my expectations and beyond so thank you greg and lookers I’m more then happy with my new car and recommend them to my husband David Lambert and Brian tittle who have also purchased cars through Greg

Very difficult to reach by phone, both in booking service, and when I needed to contact them re the courtesy car they provided. Trying approx 10 times is unacceptable.