Faultless service, from booking my car in, dropping it off, to collecting it. I was advised that I only needed an interim service having had it booked in for a full one, and it was ready for collection by lunchtime

Unfortunately due to covid and this "New World" we now find ourselves living in. My experience with bluebell started out a bit shaky, my biggest issue being lack of communication, I get it, and did not expect a daily update. But like bluebell I was learning to live in this "New world". So nine months later and a better understanding how this all works, Karen and David really did go all out to make it happen, showing me that bluebell really are a dealership that can be trusted to get over any issue that arises. Making sure the customer's experience from start to getting the car they want, is exactly what they get, Bluebell Bmw have definitely,. "Adapted and Moved Forward". I would definitely recommend going using Bluebell BMW, and thank you Karen & David for making it happen

excellent service!! Highly reccommend x

I was dealt with professional and friendly at BMW Crewe. I was kept updated throughout the day about my repair and how long it would take to complete. The process was very efficiently and the customer service excellent.

Excellent service despite Covid restrictions

James, in sales, contacted us quickly. He collected a car from another site to give a choice of cars we had selected. The whole sales process was smooth and efficient. James even came in on his day off to hand over the car. Excellent service throughout.

Exceptional service and as always Tony is an absolute pleasure to deal with.

Pre booking drop off and collection times works well, quiet and no waiting to be served. Liked your Covid arrangements, felt safe. Attentive staff. All good, thanks.

Good customer service and experience. Professional service desk staff. Could however be improved by providing a more definite time slot for drop off and collection as the basic running in service itself obviously did not take all 7 hrs that the dealership had my vehicle for

Staff pleasant, video inspection interesting, car available earlier than planned