I was dealt with professional and friendly at BMW Crewe. I was kept updated throughout the day about my repair and how long it would take to complete. The process was very efficiently and the customer service excellent.
Verified User
•
Nov 19, 2020
5.0/5
5.0/5
Excellent service despite Covid restrictions
Verified User
•
Nov 12, 2020
5.0/5
5.0/5
James, in sales, contacted us quickly. He collected a car from another site to give a choice of cars we had selected. The whole sales process was smooth and efficient. James even came in on his day off to hand over the car. Excellent service throughout.
Verified User
•
Nov 9, 2020
5.0/5
5.0/5
Exceptional service and as always Tony is an absolute pleasure to deal with.
Verified User
•
Nov 9, 2020
5.0/5
5.0/5
Pre booking drop off and collection times works well, quiet and no waiting to be served. Liked your Covid arrangements, felt safe. Attentive staff. All good, thanks.
Verified User
•
Nov 2, 2020
5.0/5
5.0/5
Good customer service and experience. Professional service desk staff. Could however be improved by providing a more definite time slot for drop off and collection as the basic running in service itself obviously did not take all 7 hrs that the dealership had my vehicle for
Verified User
•
Oct 29, 2020
5.0/5
5.0/5
Staff pleasant, video inspection interesting, car available earlier than planned
Verified User
•
Oct 29, 2020
5.0/5
5.0/5
Excellent service from start to finish. Appointment for investigation of problem quickly arranged. Greeting at Blue Bell was friendly and professional. Engine problem quickly resolved.
Verified User
•
Oct 28, 2020
4.0/5
4.0/5
The service was handled efficiently, staff were very polite and helpful. However, during a phone call some of the information provided lacked clarity but this was remedied when the car was picked up. The service manager was well informed and very helpful.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
I was dealt with professional and friendly at BMW Crewe. I was kept updated throughout the day about my repair and how long it would take to complete. The process was very efficiently and the customer service excellent.
Verified User
•
Nov 19, 2020
5.0/5
5.0/5
Excellent service despite Covid restrictions
Verified User
•
Nov 12, 2020
5.0/5
5.0/5
James, in sales, contacted us quickly. He collected a car from another site to give a choice of cars we had selected. The whole sales process was smooth and efficient. James even came in on his day off to hand over the car. Excellent service throughout.
Verified User
•
Nov 9, 2020
5.0/5
5.0/5
Exceptional service and as always Tony is an absolute pleasure to deal with.
Verified User
•
Nov 9, 2020
5.0/5
5.0/5
Pre booking drop off and collection times works well, quiet and no waiting to be served. Liked your Covid arrangements, felt safe. Attentive staff. All good, thanks.
Verified User
•
Nov 2, 2020
5.0/5
5.0/5
Good customer service and experience. Professional service desk staff. Could however be improved by providing a more definite time slot for drop off and collection as the basic running in service itself obviously did not take all 7 hrs that the dealership had my vehicle for
Verified User
•
Oct 29, 2020
5.0/5
5.0/5
Staff pleasant, video inspection interesting, car available earlier than planned
Verified User
•
Oct 29, 2020
5.0/5
5.0/5
Excellent service from start to finish. Appointment for investigation of problem quickly arranged. Greeting at Blue Bell was friendly and professional. Engine problem quickly resolved.
Verified User
•
Oct 28, 2020
4.0/5
4.0/5
The service was handled efficiently, staff were very polite and helpful. However, during a phone call some of the information provided lacked clarity but this was remedied when the car was picked up. The service manager was well informed and very helpful.