The people in the showroom while I was waiting where extremely friendly and accommodating, and kept me well informed

Service levels this visit were superb with Matthew Rae dealing with me… he organised an earlier drop off time when plans changed overnight before the service date. Service levels at this dealership before have been awful so well done Mathew for raising the standards significantly .

On the video there are prices for the recommended work and the opportunity to accept the costs / give the OK to proceed. I viewed my video before I realised I had a missed call fromt eh dealership. In that time, I had sought alternative place to have my brake pads replaced as the price shown, as it turns out, is also including the discs. You lost out on my custom. And whilst I appreciate that the call from the service desk was to explain the cost, it really made me panic. There is sometimes a need to be open and transparent and where money is involved, and I think you have missed a trick here.

As always a first class service and very friendly and helpful staff I know when I leave my mini with you it is in good hands thanks again leon Burchell

Will Cooke the sales person at the Crewe branch was great, he arranged test drives for 4 different vehicles He was very helpful and friendly 👍🏻 The Countryman was just a bit boring and ugly, although I did like the Mini Cooper S, I was ready for a change after having owned 2 over the last 17 yrs

The length of time you had the vehicle and the coat I thought it would have been valeted it would have been a nice gesture

Excellent service

I found the facilities and service very good

I dealt with James Berry, who seemed very knowledgeable and helpful (as was anybody else who I dealt with). There was no hard sell for any products. Also worked to get the car to me very promptly and in excellent condition

We just moved in Crewe for weeks, and it was a pleasant, stress free experience buying our first car in UK. Super thank to James for his efficiency and excellent customer services as he answered our query promptly and provided option to our best. So impressed that our MINI looked brighter and smarter with everything ready when we pick it up. Will definitely recommend BLUE BELL MIMI CREWE and James for sure to all for their 5-star and attentive service.