Hi, my name is David Christopher Jones and I bought the 2017 Ford Kuga, registration SY17MUV, from Craig Phillips on 22 June. I love the car, but the problem started on Thursday 9th July, when I noticed that the clutch pedal is sticking down intermittently and sometimes has to be pulled back up by hand. I'm concerned that there's a fault with the clutch or hydraulic system.As the issue has arisen within 30 days of purchase, I'd like you to inspect the vehicle and repair the fault under my consumer rights as soon as possible. Please call me on 07463651750 to let me know when I can bring the car in.Thanks, I look forward to your reply.

I have been trying to book a service since may. When I was originally sold the policy I was assured I could have a hire car when my car was booked in at a weekend as I work Monday to Friday 8-6. I booked online and for a Saturday with a hire car to them be emailed to say this wasn’t available and another date had been arranged. I rang and spoke to a lady to explain I can only do weekends to be told well you can sit in the showroom for 3 hours whilst your car is being serviced! Excellent customer service. I explained about the policy I was sold. I then emailed Martin who sold me the policy for him to reply to say he is no longer at lookers and would forward my email on to someone to sort me a hire car whilst my car is in. Still no one has contacted me. I then made another appointment for that to be changed. Why are you advertising jobs on your website for services when you clearly can’t fulfill this. I emailed Liam back to explain I can’t do this date and still no reply. I then had a call to say my service was the day after and I had to explain no it wasn’t and no one had contacted me. So that was finally cancelled. I have then gone back on the app to make another appointment to be emailed to say that date isn’t available again. Clearly you can’t fulfill these services so why advertise them. So I then had an email to say this had changed. I emailed back to say I can only do a Friday as now I need to loose a days pay for me to bring my car in for a service. Finally after 6 attempts of trying to book a service since may I have now got a service booked for August this is 4 months from when I originally booked and 4 months overdue! I have already paid for this service with my service plan and you can’t even book my car in. If Martin hadn’t lied and told me obviously what I wanted to hear I wouldn’t never of taken a service plan out! I can’t see as a massive dealership how poor your customer services are. I am really unhappy with this and you can check I have been a customer with lookers/Renault/Dacia for about 12 years.

26.05 purchased the vehicle redline finance, found on line and visited dealership. Service was having a new IT system. 19.05 cust first looked at the car and would have it already for the 26.05. Cust lives 1.5 hours away. on the 19.05 cust didnt have her driving license with her to a test drive so the staff member took her out. The infotainment system would be all sorted. Dash board a light about tyre pressure. came back on 26.05 and completed all paperwork. No one really spoke to me apart from up selling things at every opportunity. Not 1 minute and they pushed me out of the dealership but hadnt been shown anything. parting words told dont worry I had a warranty, tyre pressure light still, infotainment system still not working. Had communication from Redline but nothing from the sales person. called the following day and there has been very little to none communication. Cust has had to do all the leg work. cust has called and called and she has been into Lookers Preston who have had to change the tyre but the infotainment system is not working. Cust has spoken to the manager and she had been told to take it to the Skoda dealer locally and they would be able to sort out. When the cust went for the car and it still wasnt fiixed. Cust is going to take the car back tomorrow to get it all sorted. The cust owud like to be given a cc to cover the time it is fixed so she is able to get on. At the end of the day the car should have been fixed before she received it. The cust needs to be contacted via email as she is unable to answer her phone,

please see attachments for customers scanned complaint

Craig promised to sort it out the refund for my warranty insurance which I don't need because of 7 year warranty arrangements for cars serviced with them. He didn't call back. My agreement number is LOOK11734361I'm very disappointed with your level of service and won't be using or recommending you, - nobody answers the phone !!

customer has called as unable to reach the dealership to complaint and refuse the vehicle based on the condition as it is scratched and scuffed on front of the vehicle round to the wing mirrors. Has also advised that she was advised vehicle came with 9 month MOT but has since looked this up online and only has 6 month as due in November.

Quick reply to my enquiry

Salesman was very helpful

I brought my Dacia in for a service to you this morning. When I booked it in I reported 3 faults with the vehicle which needed doing under the warranty. On arrival this morning I was told that there was no record of the reported faults on the booking. The young man told me that you would “do your best”. I am not confident that the jobs will be done. This is a very condensed version of my recent experience with lookers. If the jobs are not done today I will be furthering this complaint.

Dacia Lookers Chester have had my car for 2 weeks now. I was not given a courtesy car, despite being told I would have one, so I have been without access to a vehicle for a fortnight .It is Impossible to get anyone in the service department to answer the phone. I have rung, in excess of 50 times over the last 2 weeks. The phone has only been answered twice in that time. I received one email after submitting an email through the website, which gave me scant information on when I will be getting my car back. I just want to proper information on what the situation is. I can't just pop onto the dealer to get an update as I do not live in Chester. Please can someone please provide me with an update