69 years old and purchased lots of new cars, went to Lookers showroom and a gentleman approached and was told the vehicle she wished to purchase. The SE came to the entrance of the door and just pointed to a car in the car park whilst he stood at the doorway and didn't join her. Went through the details in the Showroom with the SE and her son and her son suggested she purchase MDP but she decided to cancel that afterwards. SE phoned to say the car would be ready on the 1st Sept and asked her to come in at 11am the day before to sign paperwork but the SE wasn't there. Another SE had to deal with the sale after waiting for a long period of time. Was told to collect the car on the Monday at 2 but didn't feel the handover was sufficient and felt rushed. Also asked if she could pay for a service plan but was told multiple times her car wasn't on the system and had to return 3 times to set this up. There was no manual in the car, she just received an email with this on instead. When she informed the SE she wishes to cancel the MDP the SE had an attitude and didn't seem happy about it. V5 sent to the wrong address as they had put it in incorrectly on Showroom. Waiting for the person who it was delivered to to return it to the DVLA so that it can be rectified. Was told she would receive a call about this but still hasn't received the V5 or the call

I had booked an appointment for test drive in Chester. but the sales told me the car had moved to stockport branch. I feel upsad and one I check the officials site which the stepway still show in chester brand.

The whole experience was very well facilitated, Scott gave us all the details we needed and provided quotes. The test drive was well managed and we never felt pressured to make decisions. Plus the coffe is excellent.

Absolutely brilliant service. I am still market in the market for car but Terry Fleming the Salesman has given me a couple of great options so I am still debating which way to go and will be back in touch soon.

Efficient friendly staff, very helpful

Spoke to a Human who had an reply that suited me

Scot was most helpful and knowledgeable.

Staff have been very helpful, arranging a long distance sale, I’m in Blackpool.

Great service

It was my first visit to your business having had Ford cars for many years, I was impressed with the Showroom nice and clean and the vehicles were of a high quality. I spoke to Gary Henry, a very pleasant young man , didn't put any pressure on me about what I wanted. Gary knows about my situation I will be looking to buy a new car outright no PCP anymore. I looked at the Kia Picanto in your showroom I never been so impressed with it, must have looked at for 30 minutes, a lovely colour First class.