I had a £248 service on my car. It was dropped off at 8am last Friday and I had no feedback at all about what issues there were. I contacted the branch and was told the service was finished and I could collect the car in 30minutes or so at around 16:30. When I arrived at the branch I was told that the tyres I asked to be fitted when I dropped the car off were not fitted (You had actually marked them as needing urgent attention on your service report but had not put new ones on as I requested when I dropped the car off nor did you inform me of the urgent need to repair so the repair could be actioned before I came to pick up the vehicle). In addition you said both brake lights needed new bulbs as they were not working but you hadn’t replaced them nor had you advised me before I came to pick up the vehicle that they needed replacing (You quoted about £3.60 per bulb to replace them subsequently ). So I was given the vehicle back to drive away with no brake lights and tyres that you said in your own report needed to be replaced urgently. In addition I was told that an exhaust part needed to be replaced. You proceeded to order that part and the car was booked back in for the following Tuesday (You said the exhaust part would come in on the Monday). I was very concerned about not having brake lights so I bought x2 bulbs and got them fitted by a different garage (It took them 10minutes and they did it straight away compared to your x3 working days notice requirement as they said it was dangerous driving a vehicle without brake lights). I drove the car back to your garage on the Tuesday but was told the exhaust part hadn’t arrived and was on back order and you couldn’t say when it would be supplied. I asked you if the car was safe to drive and you said it wasn’t as the exhaust could come off and potentially cause a hazard to other road users. I was quite shocked at that because you didn’t inform me of this on my first visit i.e that the exhaust was dangerous and also you didn’t bother to inform me the part hadn’t arrived on the Monday. So in summary I was driving around for several days in a vehicle that poised a dangerous hazard (Your words) without being informed by you. This along with the brake lights and tyres that you did not replace shows a serious lack of care towards a customer and also the general public. I have since disposed of the car. I have been a customer of Benfield Motors and Lookers for a good 20 years and I have bought several cars from you. I also recommended to my employer that we buy a car from you and they did purchase a vehicle. However this recent experience and the blatant failure in your duty of care leads me to the conclusion that this recommendation was ill judged to say the least. I will give you the courtesy on the back of being a loyal customer for over 20years, which by the way you didn’t afford to me, to respond to this complaint before I consider what additional actions should be taken.

In January I purchased an abarth competizione 595 NH19LLM from yourself and within a couple weeks the first issue started with a turbo boost leak which I reported to yourselves but resolved myself.In June, when replacing a broken spring it was noted that there was excessive corrosion of all break discs and pads, and front shocks. Which I have had to pay to have replaced. As at this time I would have had the car 6 months, the level of corrosion would not have been caused within a 6 month period.More recently the electric computer crashed and RAC said this was the cause of my battery needing replacing.This morning I have woken up to an engine management light, left without a car again. It is booked in to a local fiat garage on Friday to see what the problem is.I have had this car 10months and I have had nothing but issue after issue, I am around £1000 in cost of resolving problems with this car.I do not accept this is normal wear and tear for a second hand car. I have owned multiple 2nd hand cars and never experienced anything like this.I would love to be able to to return the car for a full refund but I dont think that will be possible. But even some compensation to the issue I have been experiencing.I will add that the corrosion was so bad that even bolts had to be replaced and when changing the batter the battery holder needs a replacement as that too has corroded.We have also notice when doing the work to the car. The undertray is missing. I have got recipient for all costs that I have had to pay to fix issues

I would like more detail of what was done of not done for any specific reason.

The staff were friendly, professional and helpful. Excelllent service!

You had my car for 2 days due to needing a partIn the past it would have been valeted and returned looking like newI thort that used to be a nice touch but this time nothing doneAlso wasnt happy 3 times reported that the pipes to windscreen wash kept getting blocked and told warm water and blow yet this time told £93 _to check and cleanShould have been done while under warranty

Very happy. Thank you

Excellent fast service in all respects. Very friendly & efficient staff

Disappointed you stopped including a car wash

Excellent service.

Inquired on a new car. Was told to go home and I would get information and a price by phone but 4 days later still nothing.