Purchase of dacia MC22FGP 14/07/2026. I bought this car by bank transfer on the 14th July and was told by the sales person Garry that he couldn't sort out the warranty due to there being no one in admin to do it. He told me he was away for the rest of the week and I could pick it up today 20/07/2026 when I turned up this morning it still had not been done. I spoke with Garry and he told me it would be done today and he would ring me when it was done. I have twice rung this afternoon and twice been told that he was busy and a message was passed onto him to ring me. It is now 17.30 and still no contact. I have better things to do than wait for the phone to ring. This is very unprofessional with me having spent £10041 on a vehicle. Please remedy this.

Dear Dacia UK Customer Services,I am writing to make a formal complaint regarding my Dacia Duster Journey Hybrid 140 MY24, registration ML75 KLO, which I purchased outright as a pre-registered vehicle from Lookers Dacia Stockport and collected on 19 January 2026.I have copied Lookers Dacia Stockport into this correspondence as a matter of courtesy and to ensure that everyone involved has the same information. I have worked with the dealership throughout and recognise that it has provided an equivalent courtesy vehicle while my Duster has been off the road. However, a member of the Lookers service team, Steven or Stephen, advised me to contact Dacia UK directly because the dealership has been unable to obtain a delivery date for the replacement wiring loom or provide any realistic timescale for completing the repair.My ownership experience has been extremely disappointing. The vehicle has been affected by an unresolved defect for most of the short period I have owned it and has now been off the road continuously since 16 June.The chronology is as follows:• I collected the vehicle on 19 January 2026 with 212 miles recorded.• Within the first weeks of ownership, the vehicle developed a persistent and intrusive dashboard rattle. I first reported this to Lookers Dacia Stockport on 20 February 2026.• Due to workshop delays, which I understand were significantly affected by Renault recall work, the vehicle could not initially be inspected until 27 April 2026.• I dropped the vehicle off at approximately 8.15 am on 27 April. The dealership confirmed the fault and advised that the dashboard would need to be removed, requiring a further booking. I collected the vehicle later that day.• I returned the vehicle on 8 June for the dashboard removal and repair work and collected it on 15 June.• Although the original rattle had been reduced, it had not been eliminated.• More concerningly, while driving home immediately following the repair, the dashboard displayed several warnings, including “WARNING: STOP VEHICLE”, “PARKING BRAKE FAILURE” and “CHECK HILL START ASSIST”. The orange spanner warning light was also illuminated.• I returned the vehicle to Lookers Dacia Stockport the following day, 16 June, where it has remained ever since.I have subsequently been told verbally on several occasions that the vehicle requires a complete replacement wiring loom. However, despite repeated requests for progress updates, Lookers has been unable to provide any indication of when the wiring loom will be supplied by Dacia or when the repair can realistically begin or be completed.I have not been told whether the wiring loom issue was caused by, uncovered during, or is unrelated to the dashboard removal work. Nevertheless, the electrical warnings arose immediately after that work, which has understandably caused me considerable concern about the vehicle and the repair.The vehicle had covered only approximately 2,554 miles when it was returned to the dealership. Although I appreciate the provision of a courtesy car, this does not alter the fact that:• the original defect arose almost immediately after purchase;• the original repair has not fully resolved that defect;• serious electrical warnings appeared immediately following the dashboard repair;• the vehicle has now been unavailable to me continuously since 16 June;• I have been given no estimated parts availability or repair completion date; and• I have been left with significant uncertainty about the condition and future reliability of a nearly new vehicle.I purchased a new-generation Dacia Duster expecting reliability and peace of mind. Instead, I have experienced repeated journeys to the dealership, a prolonged delay in investigating the initial problem, an unsuccessful repair, serious new warning messages and now an indefinite wait for a major component.The situation has reached the point where I am losing confidence in the vehicle and am beginning to question whether a further repair remains an appropriate or satisfactory outcome.I therefore ask Dacia UK to:1. Open a formal customer complaint and provide me with a case reference and named case handler.2. Investigate urgently with Lookers Dacia Stockport and Dacia’s parts supply team whether the replacement wiring loom can be expedited.3. Confirm the wiring loom’s current order status, including whether it has been formally ordered, its part number, its order date and the best available estimated delivery date.4. Provide a defined and realistic timetable for completing the repair, including any testing that will be undertaken before the vehicle is returned to me.5. Confirm what technical assessment will be undertaken to establish why the electrical faults appeared immediately following the dashboard removal work.6. Set out what alternative resolution Dacia and Lookers are prepared to offer if a prompt and durable repair cannot be completed. I remain open to a reasonable resolution, but this may need to include replacement of the vehicle or unwinding the purchase if the matter cannot be resolved within a reasonable and clearly defined period.7. Advise what goodwill or compensation Dacia UK proposes in recognition of the prolonged disruption, repeated dealer visits and the loss of use of my own vehicle.The purchase also involved a part-exchange vehicle, and I continue to pay £9.99 per month for a Dacia service plan associated with a vehicle that I am currently unable to use. These matters would also need to be accounted for if replacement or unwinding the purchase becomes necessary.Please acknowledge receipt of this complaint within two working days and provide a substantive response, including the current parts position and proposed resolution, within five working days.For reference, the vehicle details are:Registration: ML75 KLOVIN: UU1DJF01874364825Model: Dacia Duster Journey Hybrid 140 MY24Colour: Dusty KhakiPurchase mileage: 212 milesCurrent mileage: approximately 2,554 milesSupplying and repairing dealer: Lookers Dacia StockportI look forward to receiving Dacia UK’s prompt response.Yours faithfully,Andrew Harper

We put a Nissan in part exchange for a Dacia. The sale was completed over a month ago, the Nissan had finance to be settled and we find you have not paid Nissan Finance their balance which you are obliged to do. Nissan have now taken a further monthly payment which will need repaying.This is clearly not acceptable and it needs immediate attention which should include reimbursement of the additional payment taken.

I am writing to formally raise a complaint regarding my recent vehicle purchase from Lookers, covering several issues that I believe warrant urgent attention and appropriate redress.---PART EXCHANGE VALUATIONPrior to agreeing to the sale, I obtained a valuation of £1,855 for my part exchange vehicle through Webuyanycar. Lookers offered £1,000 — a shortfall of £855. I requested a revised offer of £1,250, which I felt was a reasonable and fair compromise. This request was declined by the manager without any explanation or justification being provided. I find this approach dismissive and unsatisfactory, particularly given the significant disparity between the independent valuation and the offer made.I also note that Lookers received more than £1,000 in commission from the sale of my vehicle. In light of the overall experience I have received, I do not consider this level of commission to be commensurate with the service provided, and I feel a portion of this should reasonably be reflected in the cost of my new vehicle.---VEHICLE CONDITION AND WARNING LIGHTSShortly after taking delivery of my new car, I noticed that foot mats had not been included, despite my expectation that these would form part of the purchase.Within just a few weeks of ownership, I experienced a series of warning lights and alerts in rapid succession:- Spanner warning light- Hill assist warning- ABS brake warning light- Stop and start warning- Tyre pressure warning (TPW)When I contacted the Lookers service department following the spanner light, I was told the earliest available appointment was over two weeks away. I was advised the car was safe to drive in the meantime, which I later found not to be the case. After the tyre pressure warning appeared, I inflated all tyres to the recommended PSI and reset the system as instructed, only for the warning light to reappear immediately upon driving.---IMPACT ON EARNINGS AND INITIAL VISIT TO THE DEALERSHIPDue to the number of warning lights and the condition of the vehicle, I did not feel it was safe to drive while carrying out my work providing private support to clients. This resulted in my having to cancel those sessions, at a direct cost to me of £150 in lost earnings.I drove to the dealership to raise my concerns in person. I was initially assisted by a sales representative, who directed me to Pete, my original sales contact. Pete was with other customers, and I waited a considerable length of time before the business manager attended. The service department had already finished for the day given it being the weekend, and I was asked to return on Monday.---MONDAY VISIT AND RESOLUTIONUpon returning on Monday, I waited in the showroom without being approached or acknowledged. Eventually, Pete and the business manager came down from a meeting and arranged for the car to be seen by the service department.I waited approximately four to five hours in total. During this time, a service department colleague was initially unaware that I held an extended warranty on the vehicle and had to verify this separately. I was told it may be a simple electrical fault. After some time, I went to check on progress and was told the car had been checked initially, however, required closer attention. I was told the engineer was finishing another job first but that my car was to be seen following this. During this time, Pete came over to check in and said for me to see him after the engineer had checked the car.I later observed the engineer checking the front driver's side of the vehicle, alongside another Dacia Duster. He subsequently drove my car out of the workshop and informed me that a faulty brake light switch had caused all of the warning light issues. This had been replaced and the problem resolved.Whilst I am glad the issue was fixed and covered under my extended warranty, I must stress that experiencing a brake light switch failure within weeks of purchase — resulting in multiple safety warnings and a loss of earnings — is entirely unacceptable and raises serious questions about the pre-sale condition of the vehicle.I was unable to speak to Pete following the repair as could not find where he was and I was required to move my vehicle due to limited space in the car park to which no other space was available. I felt it appropriate given the time and attention taken to leave.---I would like to make clear that I do appreciate the time and assistance provided by the colleagues involved throughout this process, and this complaint is in no way a personal reflection on Pete or any individual member of staff. However, the overall circumstances surrounding this transaction have left a great deal to be desired, and I feel it is important to raise these concerns formally.---REQUESTED RESOLUTIONIn light of the above, I am formally requesting the following as reasonable and fair compensation:1. Foot mats to be provided for the vehicle, as should have been included at the point of sale.2. £150 reimbursement for lost earnings resulting from the vehicle being unsafe to drive within weeks of purchase.3. £250 reduction in the overall cost of my vehicle, reflecting the shortfall in the part exchange valuation of my previous car.I consider these requests to be measured and proportionate given the difficulties I have experienced. I would appreciate a written response within 14 days and ask that this matter be escalated to the appropriate complaints department.Should I not receive a satisfactory response within this timeframe, I will consider escalating this matter further, including to Trading Standards and/or the Motor Ombudsman.Yours faithfully,Chris Thompson

I came into the dealer last Wednesday 3rd June for a test drive and part-ex car valuation. I was interested in potential purchase of a Duster or Bigster 1.8 Hybrid either as cash or 0%PCP. My current car was evaluated/inspected and I was informed that I would be informed of my options for purchase. Since then I have received no feedback, and have tried in vain several times to contact by phone. Every time I cannot get through or get e pre-recorded message to 'try again later'. This is very off-putting for a potential customer, and have now resorted to making a complaint to try and get a response.

I had my car serviced on 18/04/26 by Lookers Renault/Dacia in Stockport. The Dacia app still shows my service as overdue, and has not been recorded correctly. I spoke to the dealership who said I need to contact Dacia. I’ve now spoken to Dacia who said the dealership have used the wrong codes, so the app won’t update. I’ve emailed the dealership but no one has responded. I contacted Lookers customer service on 13/05/26 and they said they’ll get the dealership to contact me and correct the codes. No one has contacted me. I shouldn’t have to phone around to get a service department to do their job properly. I want to register an official complaint and I want the dealership to correct their errors. If they need to correct codes Dacia will tell them. Sandra Santos in Dacia customer service said they repeatedly use the ones codes and should know the correct ones. It’s not my job to sort out Lookers or Dacias internal processes and lack of communication. I want my app to show my service and an explanation of how you will resolve my complaint.

Handed a car with the wrong registration.Sales staff including manager very disrespectful and dismissive.Genuinely very disappointed upsetting.Am still waiting for information about service plan!

You should no why!

Hi I had my duster serviced today checking 8.00 checkout 9.00B service in one hour inc free health check and video. On dacia website they detail service as oil and filter change dieonostic check lub locks plus.The only work done to my car was oil and filter change all carried out in less than 1hour put your labour rate at + £200 £ per hour I would like your view on this and detail what is included on a b service. Tom nealon

Sales man was very helpful