I was booked in for a while you wait service. I arrived promptly at 8am as per the appointment which was meant to be a 2 hour slot. Unfortunately, the car was only ready at 11.15. Some 3hours and 15 mins. The last time I had a while you wait slot, the car was ready in just over an hour.

Car delivered with almost everything missing capet. No manual only told of the basic functions of the car on -off, that's about it. The car was delivered in a dangerous condition. I thought the steering was poor, so I checked the tyer pressure, which should have been psi f 33 r psi 30 was 40 psi all around dangerous and illegal

Good communication

My car came in for a free 'Health Check' and to ascertain what was wrong with a minor steering fault. I provided a Diagnostic report, which was done free of charge by another garage, for your Service Department to identify the part required (which turned out to be a Steering Angle Sensor).I was charged a whopping £177.60 for another Diagnostic report.When I collected my car, I was quoted three different labour times/cost of the part by three different members of staff.The quality of customer service at that dealership is exceptional poor, so much so that I bought my car from a dealership in Bradford instead of going back to Lookers.

because Staff were very efficient and explained well

Never Again!

When I purchased my car, I purchased a 4 year service plan. I called to book my car in for the final service on January 2nd 2026, mentioning I had a service plan. I was told by the person on the phone that they would make a note of the fact I had a service plan. They booked me in for 31st January. The day before my service, I received a phone call telling me that my service plan expired on December the 19th so I would have to pay. I was also told there is one month's grace period where the service would be honoured, but that expired on January 19th.My issue is as follows: for one, any expiration on a service agreement is unethical. You have taken my money, it makes no difference to you whether you complete the service on January 19th or 12 days later. I'm not asking for anything free, just something I have paid for.Secondly, when I called, there were still 17 days within which you could honour the service agreement. 17 days during which I could have been contacted to move my booking forward, yet nothing was done. It almost feels like the branch waited until I was outside of my agreement before contacting me with that information.I would accept the following resolutions. A refund of the value of a major service or the honouring of the orginal service agreement. Otherwise, I will look into escalating this complaint through trading standards. Please treat this as a formal complaint in accordance with your policies and procedures.

I used the website to look at an offer and see what you were offering for my current vehicle. Then I'm getting 3 phone calls a day I never asked for and videos emailed to me

I haven't a response to my latest enquiry. I initially enquired about Dacia Duster Cargo 4x4, got a response about the Dacia Spring Cargo. I then replied to that email saying that my company was interested in the Dacia Duster Cargo 4x4 and that we may require 2 of them and i still haven't had a response after 6 days

Disappointment with initial offer. Especially trade in price. Actually the worst of many offers I had had.