Dear Mr Dennison,Please find attached two documents relating to the repair of vehicle AE71 EVM (account c06030) on 22 June 2026:1. A formal dispute of Invoice 25351300, on behalf of the account holder, The PPC Machine Ltd. In short: the repair was quoted at £221.97 inc VAT as the total, the invoice includes a £120.00 diagnostic charge that was never quoted or authorised, and I require a credit note for £121.00 reducing the invoice to the figure quoted.2. A written confirmation of the subject access request I made orally to your staff on 22 June 2026, requesting the call recordings and related records.I am also still awaiting the vehicle health check report that your advisor John Trice told me (twice) on Monday 22 June he was sending to me. I have not received it. Please forward it without further delay.I should be grateful for:• written acknowledgement of receipt of both documents;• a response to the dispute within 14 days;• compliance with the subject access request by 22 July 2026 (one calendar month from my original request of 22 June); and• the vehicle health check report John Trice undertook to send me on 22 June.Yours faithfully,David MilesDirector

Dear Lookers FordI wrote a review giving you a 5 Star rating.However to submit it I had to agree to give my email to TrustPilot and sign up to receive their messages. I am not prepared to do this.My review is below, and I'm very happy with your service.Kind regardsJan--------------------------------------------------------Carli Murphy helped solve an issue with a faulty dashboard reading prior to my MoT, in a resourceful and efficient fashion.The engineers were also helpful and timely with their communication.

HiCan you pls assess why l haven’t got my refund back. It’s been three days and I was promised it will be back in my account Monday. Please email me back asap.You took my money fast enough for a car that was already sold.Kully Chatrik

Hello Cheryl,I hope you had a great holiday.I just got to the garage and guess what, they forgot to book me a courtesy car out. John rang me previously to move the appointment to this week (from last week so a courtesy car would be available for the 3 days of work). Now I am being asked to wait until next week but I am in London. Needless to say this is just compounding the matter further with the complaint being looked into by head office.This is another example of why I question the integrity and capabilities of Lookers. They told me to wait until today for the 3 day booking so a courtesy car could be provided. After I rearrange my schedule to fit this appointment today I am told on arrival "no courtesy car is booked in for me". How on earth are these types of errors becoming the norm...I waited in the garage for 25 minutes before just leaving because they offered no alternative solution. Absolutely fuming is an understatement. I am to wait for a call from the garage to rebook the car in. Forgive me if I don't hold my breath.At this point, I would take all our money back for the car, dink and dent protection and warranty costs plus cost of extra car insurance (£300). This seems entirely reasonable given our rights under the CRA 2015 and the circumstances we have encountered and never with Lookers again.We can then go elsewhere where we will be taken more seriously and with respect. That should be a standard default position.Honestly, am I supposed to trust the warranty if this is the expected level of service Lookers provide...What should have been an exciting and joyful experience of buying a new car has been literally from a day one an absolute nightmare and made us both sick to our stomachs through the ongoing catalogue of issues, errors and mistakes.I thoroughly look forward to what the complaint handler concludes from this matter.I still haven't had any acknowledgement from Rob Clifforth.Thank you,David Stuart

last year cust complainted about his panaramic roof, the blfindd is wonky and missing a plascit panel. when they said this was fixed once i left the delarerhip the plastic bit pinged off. Cust called on his driive home and notified them. This was booked in Sept 2025 along with a shock ab sober problem. They needed to order the parts and then needed to book it back in Work related issues the customer wasnt in the county and could only get it booked in 2 weeks ago. Taken it back the shock ab sober didnt need replacing and they didnt touch the sun roof. They had invoiced the warranty company for the parts. Cust asked havent authorized the payment but they authorized the payment in September. The cust experience has not been good

Limited contact, single enquiry

I was initially contacted by one of your sales Execs within 15 mins of my enquiry. Sales exec was CC. He asked for more information about my PX and said he would get a price Saturday afternoon. I heard nothing Saturday, nothing Sunday. I chased on Monday and he said he would have a look at the info I had sent and get back to me. Finally on the Tuesday, he emailed me to say the car had sold. Maybe if he hadn’t have taken 3 days to get back to me, we may have had a deal. Now, I simply won’t bother looking at cars at Lookers. You can thank your sales exec for that.

You did fine, excellent service by professional staff as always.

We have bought 3 cars from you before however the last experience was a disaster mainly1. We were told the headlight unit would be changed on the day of changeover but got a call when we were 40 miles away from home saying it wasnt in. We needed the car for work so had to pick up and return today for a replacement head light (150 mile round trip and 4 hours driving). This has been replaced.2. Stop Start we reported this not working during the test drive, but were told there was nothing wrong with the battery as it was charged and tested OK. We proved this was faulty 50 mile drive on Motorway without air con or heavy electrical usage and then we stopped it didnt come on. The battery has now been replaced.3. We did not take up GuardX due to a poor previous experience but we were reassured it would be professionally applied by an external company and were shown before and after photographs of a black BMW showing the quality of the work. We were informed paint correction would be completed prior to application however were are many paint defects still there after the coating had been applied. Its not been applied professionally, all the sensors were covered in the product and lots of residual coating on the car where it hasnt been wiped off. This is not what we expected and certainly not worth £499, we would like this refunded so we can have a proper coating applied, something that you have not provided. We have photographs, the windows were coated and this has already failed with permanent water marks that cannot be removed.

Hi Carli,I think there may still be an issue with the truck and wanted to get ahead of it before anything went wrong.Please pass on to a technician:"Hi, I’m noticing a slight burning smell and a high-pitched whirring noise after the engine swap. Crucially, the noise only happens when the truck is revving/moving and goes away at higher speeds. It doesn't do it when idling in neutral. Since you have to remove the under-shields and drop drivetrain parts to swap the engine, is a check required for any rubbing plastics, loose heat shields, or propshaft alignment issues?"If further inspection is required, please arrange a time for me and a courtesy vehicle for the period I am without one.RgdsKris