I asked for a test drive of a vehicle but heard nothing further

Dear Sir/Madam,I am writing to formally raise a complaint regarding the recent service carried out on my Ford Transit van (registration: HV24 FZP) at your dealership.While I appreciate the work undertaken, there were several issues with the service that I find unacceptable and would like addressed:Firstly, upon completion of the service, I was provided with a report indicating that my rear brake pads are in the red and require urgent replacement. However, at no point during the service was I contacted to inform me of this. Had I been notified, I would have authorised the work to be completed on the same day. As a result, I am now inconvenienced by having to arrange and attend a further booking.Secondly, I was only contacted during the service regarding one tyre that required replacement. I was informed that the tyre was not in stock, which I understand; however, I requested a price for the replacement and this was not provided. During the same call, I agreed for the coolant to be topped up.Thirdly, prior to the service, I clearly informed your receptionist that my vehicle was displaying a warning message stating “Park Brake Limited Function,” and requested that this be investigated. Despite this, the service report indicated that the park brake system was functioning correctly. However, immediately upon leaving the premises, the warning message reappeared, strongly suggesting that this issue was not properly checked or resolved.Additionally, when the vehicle was returned, the locking wheel nut key was not in its usual place in the glove compartment. After raising this concern and being informed that the wheels would not have been removed during the service, we later found the locking wheel nut under the driver’s seat. This indicates that it had been used and not returned to its original location, which is concerning.Finally, I note that your website states that a Ford Video Health Check is included as part of the service. I did not receive any such video or communication, which raises concerns as to whether this check was carried out at all.Overall, I am disappointed with the lack of communication, the apparent oversight regarding a reported fault, and the handling of my vehicle.I would appreciate a response addressing these concerns, including:• An explanation as to why I was not contacted regarding the brake pad condition• Clarification on why I was not provided with a price for the tyre when requested• Clarification on why the park brake issue was not properly diagnosed or resolved• Confirmation as to whether a Ford Video Health Check was carried out, and if not, why• Assurance that greater care will be taken in handling customers’ vehicles in futureI look forward to your prompt response and a resolution to these issues.

I bought a car from lookers ford in Braintree, and felt poor customer service from the on set however I wanted the car and had a time limit so went ahead regardless. After getting the car home not only was the car badly valeted but my husband and his mechanic friend noticed the back left tyre was perished and had a chunk out of it. I straight away messaged the car salesman I purchased the car from and sent pictures and explained this is unsafe and I drive young children around. He informed me that he was very disappointed and would speak to his manager. They said they would replace the tyre and someone would call me to organise getting the car back to sort this issue. This was Saturday 21st March it’s now 28th March and I have had no phone call! I spoke to him and he said that not on.. but no resolution. I spent a lot of money buying this car outright and feel as though it’s not acceptable, I have never been dismissed by any of the other dealerships I have bought from and felt as though the aftercare and help once you’ve got the car is very disappointing from this garage.

Formal Complaint – Ford Kuga Purchase and Failure to Disclose IssuesDear Sir/Madam,I am writing to formally raise a complaint regarding a used Ford Kuga I purchased from Lookers Ford Braintree approximately six weeks ago.Since purchasing the vehicle, I have experienced repeated and serious issues with the battery. The car has broken down on two separate occasions due to battery failure, both of which required recovery assistance. This has caused significant inconvenience and raises serious concerns about the reliability and condition of the vehicle at the point of sale.More concerningly, I have now become aware that there were multiple outstanding manufacturer recalls on the vehicle at the time of purchase. These recalls were not disclosed to me prior to completing the sale, and were not found in the Ford Connect App as advised to download, but came across accidentally in the Ford Connect website. When querying the length of time the recalls had been active for I was told ‘quite a while’, however I was assured there were not serious or urgent. However I still find this unacceptable, as I would reasonably expect that:• Any vehicle sold by a main dealership would have all recall work completed prior to sale, or• I would be clearly informed of any outstanding recalls so I could make an informed decisionNo details of the recall are active on the Ford Pass app I was assured held all the vehicles information on. Only in logging in through the website was this discovered.The failure to address or disclose these issues calls into question whether the vehicle was of satisfactory quality, fit for purpose, or as described, in line with my rights under the Consumer Rights Act 2015.Given that I am still within the first six months of ownership, I understand that any faults are presumed to have been present at the time of purchase unless proven otherwise. As such, I request that you take immediate action to resolve this matter.Specifically, I am requesting:• A full and thorough inspection of the vehicle• Immediate completion of all outstanding recall work (booked for 31.3.2026)• A clear explanation as to why these issues were not identified or disclosed prior to sale• Appropriate compensation for the inconvenience, disruption, and recovery incidents, one of which had me stranded at my work for 2 hours.Please treat this as a formal complaint. I expect a written response within 14 days outlining how you intend to resolve these issues.If this matter is not resolved satisfactorily, I will have no hesitation in escalating the complaint further, including to the Motor Ombudsman and pursuing my rights through other appropriate channels.I look forward to your prompt response.

So upset as when arrived on time for my appointment I was told the car has been sold.

To whom it may concern,My husband and I purchased a Ford Focus vignale (DK72OKO) from your Braintree Lookers Branch last August 2025. All has been well until recently February Half-term when we notice we was having problems going into second gear.After having a conversation with the Braintree Branch our car was booked into a fords workshop in Colchester where they did a full diagnostic of the car and as a result we were told that it needs a repair to gear shift and syncros costing £2,348.78.As you can imagine this is not what we expect to happen only having the vehicle for 7months and only 3yrs old. We was told by Braintree Lookers that we didn't take out any extended warranty and therfore not covered for any help. I have been forwards and backwards with conversations trying to sort this out and eventually put in a complaint via your Lookers website to not receiving any response. (Looks like it didn't go through).I appreciate that this is protocol for them but even so a vehicle of that age and only done 25,000 miles this shouldn't happen and I would think this must be a fault in its making.We would appreciate if there is anything you could do/offer to help as this is a major cost repair to us.Many ThanksMrs N Fox

I submitted a complaint (86585505) on 07/03/2026. The response advised I would hear from you within 14 days, however I have not yet heard anything. Could someone please contact me as a matter of urgency.

Wanted to purchase VW Caravelle (no finance) and view on a Saturday and if viewing went well to take home that day, to be told we cannot as no finance lady in that day so would have to be another midweek day. So tried to arrange viewing for Monday to see that the price had increased by £2,240, contacted Braintree to be advised by Sales Manager that Head Office set the price and thats it, although we received the spec and was arranging the viewing at the original price. Not good business practice at all, its a shame as we would still buy the vehicle but not at an increased price from the original for nothing extra.

Kelly was amazing with the whole process. She was attentive polite welcoming knowledgeable professional. I have bought many cars in my life and she was the best person in car sales I have ever dealt with. Thank you Kelly it was a pleasure to meet you. All the best and thank you so much! I love the b Max. I will be recommending Kelly and of course Ford at Braintree.Lisa Gilbert.

I test drove a car and asked that the details of the car were emailed to me. No details were emailed at all other than the finance agreement proposal. The proposal included 3 extra items that I has specified I didn't want and so the quote wasn't accurate anyway. I emailed to ask if the door was being fixed as there was a piece missing on the inside and they were unaware of the problem existing.