Very helpful staff

Overall my experience with Kelly was extremely positive. However company policy of sticking rigidly with their pricing when the scratches and chips were never mentioned, or put down to normal wear and tear. An offer of a reduction, however small, could have led to a sale along with providing more than a 3 month warranty. Do you not trust the vehicles you sell?

Kelly was extremely helpful and made the experience a good one.

quick reply

Disgusting service that cost me time and money - staff dont call when told and completely let me down - negative feedback left online after which you emailed as for more details such as as the site in question which was clearly stated in the review....

Jacob came out of his office as soon as he saw us looking at cars.There were none in our price range, but he found one at Colchester and offered to have it brought to Braintree. Since we were just looking at this stage we declined his offer. He later emailed details of the car which was helpful. Jacob has a friendly manner and were were impressed with the attention he gave us. We have since bought a Skoda.

Excellent service from Jacob

Not accomodating at all, went elsewhere to make a deal.

the lady i spoke to was very professional , her name was kelly clancy, sent me two videos of the vehicle i was interested in and the only reason i didnt progress with the enquiry was the round trip to see the vehicle was over 50 miles

Pressure to buy extras like valet is annoying and excessive. Only interested in selling finance to you.