I had imagined my enquiry would have been responded to more quickly.

Great customer service

Didn’t end up doing a deal, but wasn’t much in it to be fair

Couldn’t do a deal sadly.so close but not too beThe delivery was so expensive and px value was crazy low.I understand delivery and pick isn’t cheap but other companies manage to have great prices on delivery or transport a vehicle to a local dealer on there network. The sales

I drove over 2 hours to go to the garage to see and purchase a car on hp financeAfter going through the whole process and showing the dealer the finance and going through the whole finance application with the sellerThey stated at the end we don’t accept third party finances and tried to offer me a finance with them on over double Apr for the pcpTo what I refused and had to leave after driving 2 hours there and 2 hours back

I was expecting to receive an extension to the VW breakdown cover with the approved dealership service. After calling VW to confirm the cover had extended they have no records of my vehicle. Turns out that as I purchased the car from Lookers Ford Braintree they put in place an RAC breakdown policy with the extended warranty. Is it possible to transfer this to a VW breakdown policy by any chance?Thanks!Will

I gave a 1 Star because of the following.Before calling this Lookers Ford Dealership I spoke to two other Ford Dealerships but not Lookers & they all offered a 12 month Warrenty on there approved Ford cars as standard & only wanted £350 for an extra another two years. Your dealership said they just give 3 months , When your spending over 20k 3 months warranty on a Ford approved car is terrible. What also terrible is they said they could supply a 12 month warranty for £650 for 12 months.You would think all Ford dealers would operate the same when selling Fords new & old.Also I’m sick of hearing off certain dealerships about the price is fixed. That’s rubbish I’ve bought cars off a lot of dealers & the manager always has a bit of riddle room.

I did express an interest in a car on the web, and James Payne followed this up with a personal video of the card and then a phone call, he was very polite and helpful.

bought car in Sept 2025, whining noise took down and head tec said its the bearings in the gear box. cust need o put it on the ramps, and he heard it. Booked in repaired and the same noise is still there. today they have said its the bearings for the differential not sure if it is repairable but would need to have a new gear box.

I think there was some miscommunication as I thought I had arranged to come and test drive it only to turn up and it was sold, I did however find the same spec (different colour) at an independent dealer so it was ok