So upset as when arrived on time for my appointment I was told the car has been sold.

To whom it may concern,My husband and I purchased a Ford Focus vignale (DK72OKO) from your Braintree Lookers Branch last August 2025. All has been well until recently February Half-term when we notice we was having problems going into second gear.After having a conversation with the Braintree Branch our car was booked into a fords workshop in Colchester where they did a full diagnostic of the car and as a result we were told that it needs a repair to gear shift and syncros costing £2,348.78.As you can imagine this is not what we expect to happen only having the vehicle for 7months and only 3yrs old. We was told by Braintree Lookers that we didn't take out any extended warranty and therfore not covered for any help. I have been forwards and backwards with conversations trying to sort this out and eventually put in a complaint via your Lookers website to not receiving any response. (Looks like it didn't go through).I appreciate that this is protocol for them but even so a vehicle of that age and only done 25,000 miles this shouldn't happen and I would think this must be a fault in its making.We would appreciate if there is anything you could do/offer to help as this is a major cost repair to us.Many ThanksMrs N Fox

I submitted a complaint (86585505) on 07/03/2026. The response advised I would hear from you within 14 days, however I have not yet heard anything. Could someone please contact me as a matter of urgency.

Wanted to purchase VW Caravelle (no finance) and view on a Saturday and if viewing went well to take home that day, to be told we cannot as no finance lady in that day so would have to be another midweek day. So tried to arrange viewing for Monday to see that the price had increased by £2,240, contacted Braintree to be advised by Sales Manager that Head Office set the price and thats it, although we received the spec and was arranging the viewing at the original price. Not good business practice at all, its a shame as we would still buy the vehicle but not at an increased price from the original for nothing extra.

Kelly was amazing with the whole process. She was attentive polite welcoming knowledgeable professional. I have bought many cars in my life and she was the best person in car sales I have ever dealt with. Thank you Kelly it was a pleasure to meet you. All the best and thank you so much! I love the b Max. I will be recommending Kelly and of course Ford at Braintree.Lisa Gilbert.

I test drove a car and asked that the details of the car were emailed to me. No details were emailed at all other than the finance agreement proposal. The proposal included 3 extra items that I has specified I didn't want and so the quote wasn't accurate anyway. I emailed to ask if the door was being fixed as there was a piece missing on the inside and they were unaware of the problem existing.

cust took the vehicle in for repair thought it was an injector, the cust feels he is being fobbed off.Cust i unable to get a CC as they dont have a van for the cust to use. Cust vehicle 1,000 needs the belt done but the customer cant afford to repair. Should be back by Thursday, cust just called today and told the cust that who ever is taking out the injector they have snapped the bolt. cust has advised he needs his van as he build ponds for a business, they now need a specialist to look at the vehicle. Cust is loosing money everyday he needs the van that they have as a CC which had been promised. Begging to get this van but is going to borrow money from his mam to pay for a hire van and then claim it back from Lookers. he has now been told that he is not getting the van and the vehicle is not under wrranty.

Purchased our vehicle Ford focus in August 2025 and after 7months of owning the 2nd gear is crunching. After having it looked at by Fords workshop we now know it needs a repair to gear shift and syncros. Its not something we expect to happen when buying a car thats only 3years old with a low mileage of 25,000, and had under a year.

Kelly, the sales lady was extremely knowledgeable, helpful and I felt comfortable with the information she was telling me.

Caroline Sopowski / Lee Sopowski44 Grooms LaneSilverendEssexCM8 3SQCustomer complaint 05/03/2026To the customer care department Lookers BraintreeA few weeks ago, I found out my wife’s car (Ford focus EA67PXO) had a ford recall notice attached to the Gov.Mot site so I contacted you to arrange an appointment to carry out the Free upgrade.The car was booked in for the 27th Feb at 8:30, while we were booking in, we asked if you had availability to put the car through its MOT as it was due, you did so we agreed.Later that afternoon we received a phone call to say the car had failed on emissions and that I would be charged £120-£140 to diagnosis the cause of the high emissions and £190 per hour after that, would I like to them to continue with the work.I said no and I would pick the car up the next morning, the drive software recall had been completed I was told.Saturday afternoon my wife was driving the car and complained that it had misfired during the journey and it never had this issue before the upgrade.The car was booked into a garage on Wednesday 4th March nearer to work for another MOT , no work had been carried out on the car since the failure nothing had been added to the fuel and the engine was cold before the re test, yet the emissions passed.When I asked if the results were close to a failure I was told “no where near”, can you explain how this can happen please?The car is continuing to misfire now and again and I have had to pay twice for an MOT which looks like it should have passed the first time.I look forward to your responseLee Sopowski 07488395368