What & How. Regarding the “What” you did - it was good. The car was good, the phone was always answered quickly, information was accurate etc. Regards the “How” this is where I marked you down. The whole experience was completely “joyless”. No smiling, no chit chat very robotic. The “we don’t negotiate on costs” is disengaging. The offer on part exchange was unfairly low balled, which was the final straw for me prompting the walk away. It was a lovely car, I expect you feel it will sell at the asking price so you can just be patient and save on the energy it takes to build a relationship - but I will never come back because I felt treated like a commodity not a person. The How can be more important than the What. Free advice from someone with a decade of C level experience.

The sales team were great, no pressure, super knowledgable, very helpful. They made us feel relaxed and I felt I could trust them.

Very poor communication and why go through an offsite central location for a used car that can give no details or work out costs if a new one.

Great customer service, accommodating and friendly staff

Very understanding and a good listeners

Very helpful staff

Overall my experience with Kelly was extremely positive. However company policy of sticking rigidly with their pricing when the scratches and chips were never mentioned, or put down to normal wear and tear. An offer of a reduction, however small, could have led to a sale along with providing more than a 3 month warranty. Do you not trust the vehicles you sell?

Kelly was extremely helpful and made the experience a good one.

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Disgusting service that cost me time and money - staff dont call when told and completely let me down - negative feedback left online after which you emailed as for more details such as as the site in question which was clearly stated in the review....