Afternoon,I brought my car from ford lookers Braintree on the 8th of June and it has been back to yous multiple times now for repairs etc… and the issue still isn’t fixed. My car is booked in with yous on Wednesday the 9th to now sort out the issue with the service light coming on when it should have been serviced before I picked it up. When you have it back in to check the oil issue please can you have a look at the following• Gear box• Load chain noise from the engine• Popping from the steering wheelThe car came back to ford on the 21st of July for a repair on the gear box as I was told that is what was making the the load chain noise but when I got it back the load noise was still there and nothing has change with the gear apart from it being worse than what it was before I dropped to off. I now struggle to get it from 1st to 2nd gear. I was then informed by the warranty company that ford braintree wanted to claim on the warranty when I was told all costs will be covered by the sales team.If you could get back to asap be much appreciated.

rattle on the vehicle day after purchasing, 30th June 2025, advised site on 1st July and was advised to take to audi. health check was carried out and front shock absorbers were advised to be leaking. was given go ahead from Braintree to carry out repair for £2417.99, invoice has since been sent over aswell in July. had to hire a vehicle while on holiday as advised not to drive the vehicle for risk of damage. vehicle was returned and issue was still present and upon further investigation rear shock absorbers and valve were damaged. RAC warranty covered the shock absorbers but customer had to pay an additional £2305.80 which again was approved by site to get carried out, this was approved by Rob Clifforth. customer has confirmed bank details with site over email but no sign of money being refunded and unable to get an answer when chasing the refund. total amount he is awaiting back is £4723.79.

Good communication from point of enquiry. Friendly helpful service and all information supplied.

Lady that looked after me, was helpful respectful, and understood my needs.It was made hard because Braintree is hundreds of miles away from Blackpooland as my wife is disabled I need the vehicle here so she can try it.And at our age it was far to far to drive down.

The whole procedure was excellent from booking-in and feedback on the MoT process to the complimentary cup of coffee.The technician's should know my vehicle since it has been in their care since new (17 years).Thank you with kind regards,B. Weavers

Thought the sales executive Kelly Clancy was very good.

Salesman very helpful, explained car very well.

A very honest and informative reply.

James was okay , very helpful, sadly the car was not right for me.

James was professional and pleasant in his conduct