Asked for a PCP quote and never got one.Poor service

Hello,Please could someone contact me with regard to a complaint that I have regarding the booking process. I have now cancelled the below booking with the dealer as I have given-up with the booking process being unable to fulfil the customers request. After repeatedly trying to get the requested information from the booking centre/dealer they have failed and I am left frustrated so will now look elsewhere.If you are interested in trying to resolve the issue please contact me and I can run through the issue/complaint with you.I have previously raised this with the dealer/manager / regional manager - and It looks like they are still unable to fulfil the basic customer request (cost for vehicle service + parts at the Ford Employee Discounted price)I was also quoted an extortionate service cost (£529 then revised to £543) ......I am now booked in with another Ford dealer and the deal is £269 - for the major service.If you would like to follow-up on this please call me on01268 40 3933 (Ford Work phone)07944 166134 (Mobile)Sship@ford.com (Ford work email address)RegardsMr S Ship

Kelly was a great sales women who was extremely knowledgeable and kept us up to date on any developments

Good morning,I recently had work carried out at one of your dealerships, including a puncture repair. When I got into my car after collection, the tyre pressure warning light was already on, so I reset it. Before I reached home, the warning light came back on, and when I checked the tyre I noticed the valve cap was missing.Could you kindly organise a refund for the tyre repair and additional for valve cap?Kind RegardsDaniel Matthews

HiNo complaints excellent service survey doneR Jordan

The interaction with Kelly was excellent. It was professional, courteous and helpful. Kelly went above and beyond to help with the sale.Thoroughly recommended.

Ive not had a response and I was told when I came into the show room I would get an email with some cars that I might be interested in. Not recieved

Good morning,I am writing to share my concerns about a car (Ford Eco Sport) I recently purchased from the Braintree Lookers on the 22nd January 2026. The purchase was done through email and phone call, with the car being delivered to my home address in Birmingham on the 24th January. The communication was with GrantRichardson@lookers.co.ukThroughout discussion and correspondence I was assured the car was in great condition and ready to drive. It had been serviced last year and the MOT completed in January. I was given all the sales patter living up to the car salesman (rightly or wrongly) reputation.24th January - Car delivered - Warning lights on highlighting tyre pressure. The delivery driver informed me that the warning light had just come on. When I asked how the car had driven he uncomfortable replied and said 'yeah...ok'. When I drove the car on the Saturday it was evident there were further issues - Car pulling to the right, braking problems, steering wheel jerking. The car didn't feel safe for the road. I sorted all the tyres out, however all the problems continued and actually worsened. I emailed Grant (Braintree Lookers) on the Saturday and was told it would be sorted.26th January - Informed Braintree of concerns and that I would be booking car into Birmingham Lookers.29th January - Dropped car off at Birmingham Lookers30th January - Health check on car confirming brakes were faulty and worn out. Video footage showing that there are many hidden issues with car including an oil leak, and many cracked and perishing parts. I will forward the video footage in follow up second email.This was diagnostic;• Underside - Steering / suspension £227.66o Inspection Notes: Front Suspension Bushes Worn lower arm bush both side.• Underside - Other £177.60o Inspection Notes: Tracking required• Underside - Other £176.86o Inspection Notes: Slight exhaust leak rear silencer• Underside - Other £88.80o Inspection Notes: Wheel balancing requiredNaturally, this created further concern. I was informed this may not be covered in the warranty and authorisation was needed by Braintree Lookers. I am still unsure whether a response has been given. I emailed Grant but a response has been slow at best, I am informed it will get sorted. But what is getting sorted I do not know.2nd January - I was contacted by a member of staff from the Lookers in Birmingham (included in this email) I was informed that the initial member of staff I was dealing with at Birmingham Lookers left on Friday, and they were unable to access their emails/correspondence with the Braintree Lookers. It must be stated she was very helpful and is trying to resolve the issues for me. Furthermore, they were unable to get the bolts of the wheels as they had worn away. Relatively trivial but highlighting yet more concerns with the car. I was requested to forward all my correspondence that I have had with Braintree - this was sent.Frustratingly, I still do not have a car - This is an inconvenience and costing me money using public transport to commute to work. Furthermore I don't know if authorisation has been approved to complete all the work.I am at the point that either all the concerns including advisories are corrected or I will seek a full refund of the car.Many thanks Luke

James, the sales person was very helpful and was not over pushy

Very efficient. Front staff welcoming and good coffee to sustain waiting time. Understood you share the showroom but perhaps some magazines or to ..as per dentists..would help pass the time for customers who need to wait.