The sales team were great, no pressure, super knowledgable, very helpful. They made us feel relaxed and I felt I could trust them.

Very poor communication and why go through an offsite central location for a used car that can give no details or work out costs if a new one.

Great customer service, accommodating and friendly staff

I submitted a complaint (Ticket 84501575) on 5th December. I've had no response. Please advise on the action to be taken.

Hello, I'll just like to say I started my ford kuga car plan with ford lookers last year , iv been very pleased with all the staff, from the mechanics who do a great service & checking all is working ok on my car, all so customers service team , service advisor carli Murphy & service advisor Alice logan were so well coming to me & polite , it was so nice to walk in & receive that well come, i have work in London hotels, Dorchester, , hilton for 45 years as a doorman & concierge, so it was a delight to have that courtesy given back to me , merry Christmas & new year to a great team, many thanks mr p.wray.

Very understanding and a good listeners

Not very well!!

Good afternoonYou had one of my vehicles in registration number E074 OMP.A Ford courier we had a problem with the passenger side filling up with water behind the seat. You haven’t been able to fix this and when we pick the vehicle back up, it was still full of water. Clearly this is unacceptable being the fact the vehicle is only about a year old. Can you please tell me how you are going to rectify this problem?Regards,Dale RuddManaging Director

I am writing to formally escalate my complaint regarding the Ford Focus 2017 1.5 EcoBoost that I purchased from you in December 2023, you will have this on record.At the point of sale, I was assured the car had been owned by a Ford mechanic and was well looked after. I relied on this when deciding to purchase the vehicle.However, from the moment the car arrived there were issues that had not been disclosed to me. The steering wheel was covered in thick oil, and the windscreen had a crack that I was not informed about. I was then advised to claim this on my own insurance, which I do not believe was appropriate.Since then, I have had to pay for several engine-related faults myself. I am now experiencing what appears to be a head gasket failure, including white smoke while running, heavy wobbling on startup, coolant loss every week, and overheating on the motorway. These symptoms are consistent with known issues associated with this engine type.Under the Consumer Rights Act 2015, a vehicle must be of satisfactory quality, fit for purpose, and as described at the point of sale. Given the undisclosed defects at delivery, the representation made about the car’s history, and the emergence of serious engine faults, I do not believe the vehicle met these requirements. Sections 19 and 23 of the Act make it clear that the retailer is responsible for addressing faults that were present at the time of sale or that were developing at that time. The pattern of failures strongly suggests an underlying issue that existed when the vehicle was supplied.I am requesting a full inspection of the vehicle by a trained Ford technician, confirmation of whether the head gasket has failed, repair or replacement of the head gasket and any associated damage, and a written explanation of the dealership’s position under the Consumer Rights Act 2015.Given the safety risks and the known history of this engine type, this matter requires urgent attention. Please respond within 48 hours to confirm the next steps.

Goo,helpful service. Pleasant people. i had to wait for my car to be cleaned when collecting it.