When you make an enquiry via email regarding a vehicle is it not courtesy to receive a response to your enquiry that answers your questions? Not to just ignore the questions asked sent a response that had nothing to do with the question I asked!Then to completely ignore my second email! All I can say is business must be booming as you don’t obviously need customers enquiries!!

Dear Sirs,Please find attached a formal Letter of Claim, together with corresponding documents, concerning the ongoing dispute between Lookers and our client.The Letter of Claim sets out in full the details of our client’s claim, the legal basis upon which it is made, and the steps that will be taken should the matter not be resolved.A copy of this correspondence has also been sent to you by post for your records.Yours faithfully,Harry FlintLitigator| Civil Litigation Team

sale assistant was polite and helpful

The car’s condition was really bad, so bad we walked away.

I recently bought a Ford Kuga from James Payne lookers Ford Braintree. I couldn't be happier, he was very helpful and patient with us. The work completed on the car prior to purchase was to an incredible standard, I couldn't fault the service and would recommend anyone to buy from lookers Braintree.

Asked for a PCP quote and never got one.Poor service

Hello,Please could someone contact me with regard to a complaint that I have regarding the booking process. I have now cancelled the below booking with the dealer as I have given-up with the booking process being unable to fulfil the customers request. After repeatedly trying to get the requested information from the booking centre/dealer they have failed and I am left frustrated so will now look elsewhere.If you are interested in trying to resolve the issue please contact me and I can run through the issue/complaint with you.I have previously raised this with the dealer/manager / regional manager - and It looks like they are still unable to fulfil the basic customer request (cost for vehicle service + parts at the Ford Employee Discounted price)I was also quoted an extortionate service cost (£529 then revised to £543) ......I am now booked in with another Ford dealer and the deal is £269 - for the major service.If you would like to follow-up on this please call me on01268 40 3933 (Ford Work phone)07944 166134 (Mobile)Sship@ford.com (Ford work email address)RegardsMr S Ship

Kelly was a great sales women who was extremely knowledgeable and kept us up to date on any developments

Good morning,I recently had work carried out at one of your dealerships, including a puncture repair. When I got into my car after collection, the tyre pressure warning light was already on, so I reset it. Before I reached home, the warning light came back on, and when I checked the tyre I noticed the valve cap was missing.Could you kindly organise a refund for the tyre repair and additional for valve cap?Kind RegardsDaniel Matthews

HiNo complaints excellent service survey doneR Jordan