Digital Service Record not updated from the service you undertook on 17th February 2024 at Braintree. I have a copy of the invoice and additional documentation.I have just raised this in dealership when having our next service completed and was advised they unable to rectify because they cannot back date asking me to contact Ford directly. This has proved impossible and it’s rather disappointing given the error was created by yourselves.

What & How.Regarding the “What” you did - it was good. The car was good, the phone was always answered quickly, information was accurate etc.Regards the “How” this is where I marked you down. The whole experience was completely “joyless”. No smiling, no chit chat very robotic. The “we don’t negotiate on costs” is disengaging. The offer on part exchange was unfairly low balled, which was the final straw for me prompting the walk away.It was a lovely car, I expect you feel it will sell at the asking price so you can just be patient and save on the energy it takes to build a relationship - but I will never come back because I felt treated like a commodity not a person.The How can be more important than the What.Free advice from someone with a decade of C level experience.

Vehicle booked 21.11 took the vehicle in and they advised they would repair the vehicle. VHC front windscreen wiper. Cust has authorized the repair but when she arrived none of the repairs had been carried out. No reason whey the wipers hadn't been carried out. Lack of transparency. Today turned up and the fixes hasve4 been done, Zinch should have paid for the repairs. Cust should only pay for the wipers. £466 been charged, cust is now £420 short and has to wait 7 days for the refund. The advisors apologized for the over charge, cust is also Miss and not Mr.

The sales team were great, no pressure, super knowledgable, very helpful. They made us feel relaxed and I felt I could trust them.

Very poor communication and why go through an offsite central location for a used car that can give no details or work out costs if a new one.

Great customer service, accommodating and friendly staff

I submitted a complaint (Ticket 84501575) on 5th December. I've had no response. Please advise on the action to be taken.

Hello, I'll just like to say I started my ford kuga car plan with ford lookers last year , iv been very pleased with all the staff, from the mechanics who do a great service & checking all is working ok on my car, all so customers service team , service advisor carli Murphy & service advisor Alice logan were so well coming to me & polite , it was so nice to walk in & receive that well come, i have work in London hotels, Dorchester, , hilton for 45 years as a doorman & concierge, so it was a delight to have that courtesy given back to me , merry Christmas & new year to a great team, many thanks mr p.wray.

Very understanding and a good listeners

Not very well!!