HiYou did very well, we have left reviews on Trust pilot and Google.Kind regards Stephen Parsons

purchased an Audi Q3 S Line 2022 from your dealership last week. Within a few days of collecting the vehicle, I received dashboard warnings indicating low coolant and low AdBlue levels.This is concerning, as the vehicle should have been fully inspected and serviced before delivery. It appears that the necessary checks may not have been carried out.I kindly request that you:• Check and top up all essential fluids (coolant, AdBlue, engine oil, and washer fluid).• Confirm whether a full pre-delivery inspection or service was completed before handover.• Provide a copy of the service or health check report for my records.As the issue occurred within a week of purchase, I expect this to be resolved free of charge under your used car handover warranty. Please let me know the earliest available time to bring the vehicle in for inspection.

I am writing to formally raise a complaint regarding a vehicle I purchased from your Braintree sales team on 21st September 2024.At the time of purchase, I was informed that the car was taxed and ready to drive away. Relying on this assurance, I drove the vehicle home in good faith, trusting that all legal and administrative requirements had been properly completed.However, I have since received a letter from the DVLA informing me that the vehicle was still registered as an NHS vehicle and had not been correctly taxed. After contacting the DVLA and investigating further, I was advised that this should have been identified and corrected by your team prior to the sale.To rectify the situation, I have had to:• Pay £25 to update the V5C form and correct the vehicle’s tax status• Pay a further £210 in backdated tax, which the DVLA has deemed payableThis has left me £235 out of pocket for an issue that I believe resulted from a failure in your dealership’s duty of care. The DVLA has advised me to contact you directly as the previous registered keeper and seller, as this matter originates from the point of sale.I trusted that, as a reputable Ford dealership, all due diligence would be carried out to ensure the vehicle was correctly taxed and legally compliant before being released to me. Not only has this been a financial inconvenience, but it has also raised serious concerns regarding my insurance validity at the time of driving the vehicle away, had an accident occurred.I am requesting that this matter be fully investigated, and that I be reimbursed for the £235 incurred as a result of your dealership’s oversight. I would also appreciate written confirmation that this complaint has been received and is being dealt with.Please treat this as a formal complaint under your customer service and complaints procedure. I previously submitted an online form, but to date, I have received no acknowledgement or response.I look forward to your prompt resolution of this matter.

Hi I purchased a car from your Braintree dealership, a VW Touran reg VO21 HYU in September 2024 and when I purchased it the information I was given at pick up was that the car was taxed. This year I received a notification to tell me that the car was again taxed. I looked further and the car was registered as an NHS car on the V5C form and that is why there was no tax due. I spoke to the DVLA and they changed the V5C to the correct status at a cost to me of £25, they have since contacted me to tell me I owe tax for the previous year of £210 so the total cost to me is £235. Do Ford not check the cars that they are selling as I purchased the car in good faith and now find myself a further £235 down. Having explained the above to the DVLA and the fact you were the owners before me, they have said I should contact you.

We bought our Audi A3 from Lookers, Braintree July 2025. Within of one month of having it the Cambelt slipped off it's housing. We had it recovered by Lookers, Braintree. The guy I spoke to was really helpful and provided a courtesy car. I was told it would be looked at straight away. I didn't hear anything for around two weeks and finally had to contact Lookers myself. I was told by them that all they were waiting for the Warranty people for the go ahead to replace the engine. Then the sales team told me they would contact me as soon as they had any updates of the Warranty going ahead. Another three weeks went by with no word. I rang the Service/Parts Dept. and the receptionist told me that all the parts had arrived and were ready to put in the car and that it would take 4 to 5 days to repair. I went into Lookers a week later as I had again not heard anything, and told the receptionist that I was told that the parts were in last week and she must have lied as no one knew anything about it and obviously the car had not been touched. Some guy told me that he was in touch with the Warranty people and that it was going to be taken away to be fixed within the next week and it should be repaired within two weeks from there. Once again I heard nothing during the next two weeks. Myself and my partner both rang on the same day and was told that the engine was still with Lookers and that it was going to be sent on 13th October for repair. I have been told that the work will be completed and finished by the 20th October, but I was told at the same time that I was not to get my hopes up. After everything that has happened, no one has communicated with me at all with any updates, it has been me chasing you guys the whole time. Apart from this, although I am extremely grateful that you have supplied a courtesy car, the fuel consumption is costing me a fortune. It's using three or four times more fuel than the Audi. I was also told when I picked the courtesy car up that there was half a tank of fuel in the car but there was only 40 miles worth and I had to fill up straight away after picking up the car. Are we going to be compensated for this as well as the terrible customer service that we have been receiving. We have now had the courtesy car longer than the car we purchased. This needs to be resolved as soon as possible, and we want a proper job done and do not expect to be returning the car to you in the near future.

Afternoon,I brought my car from ford lookers Braintree on the 8th of June and it has been back to yous multiple times now for repairs etc… and the issue still isn’t fixed. My car is booked in with yous on Wednesday the 9th to now sort out the issue with the service light coming on when it should have been serviced before I picked it up. When you have it back in to check the oil issue please can you have a look at the following• Gear box• Load chain noise from the engine• Popping from the steering wheelThe car came back to ford on the 21st of July for a repair on the gear box as I was told that is what was making the the load chain noise but when I got it back the load noise was still there and nothing has change with the gear apart from it being worse than what it was before I dropped to off. I now struggle to get it from 1st to 2nd gear. I was then informed by the warranty company that ford braintree wanted to claim on the warranty when I was told all costs will be covered by the sales team.If you could get back to asap be much appreciated.

rattle on the vehicle day after purchasing, 30th June 2025, advised site on 1st July and was advised to take to audi. health check was carried out and front shock absorbers were advised to be leaking. was given go ahead from Braintree to carry out repair for £2417.99, invoice has since been sent over aswell in July. had to hire a vehicle while on holiday as advised not to drive the vehicle for risk of damage. vehicle was returned and issue was still present and upon further investigation rear shock absorbers and valve were damaged. RAC warranty covered the shock absorbers but customer had to pay an additional £2305.80 which again was approved by site to get carried out, this was approved by Rob Clifforth. customer has confirmed bank details with site over email but no sign of money being refunded and unable to get an answer when chasing the refund. total amount he is awaiting back is £4723.79.

Good communication from point of enquiry. Friendly helpful service and all information supplied.

Lady that looked after me, was helpful respectful, and understood my needs.It was made hard because Braintree is hundreds of miles away from Blackpooland as my wife is disabled I need the vehicle here so she can try it.And at our age it was far to far to drive down.

The whole procedure was excellent from booking-in and feedback on the MoT process to the complimentary cup of coffee.The technician's should know my vehicle since it has been in their care since new (17 years).Thank you with kind regards,B. Weavers