scanned complaint - please see attachment

Kelly was extremely helpful and made the experience a good one.

quick reply

Hi James,The issue is coming up more often now. I wi swing by on the way back from the hospital around 3.30pm - 4pm. Attached is a screen print of the error messages.Thanks,DaveHi,Just to make you aware.James has been brilliant and it is not directed at him. However, these issues after having the car less than 24 hours. Poor in my opinion.I would welcome a discussion about this matter.I cannot reiterate enough that James has been brilliant. But, I was expecting a bit more quality for spending nearly £20k on a car.Thank you,David Stuart074 852 67704Hi James,I hope that you are okay.I appreciate that you are awaiting the part from Volvo for the gearstick. I just wanted to let you know the same error message came up on the temporarily of the ABS failure. So, the tyre pressure isn't the issue.Happy to drop by when you are free and the part is available.Thanks,Dave

Disgusting service that cost me time and money - staff dont call when told and completely let me down - negative feedback left online after which you emailed as for more details such as as the site in question which was clearly stated in the review....

https://uk.trustpilot.com/reviews/690230843f4c11053b1d5e0e?utm_campaign=review_replied_email&utm_medium=consumer&utm_source=ReviewRepliedEmail,Extremely disappointing experience – poor communication and disrespectful treatment of customersI contacted Lookers on Sunday about a car I was interested in and was told it was out having its wheels refurbished. I was assured someone would contact me on Monday to confirm when it would be back. That follow-up never happened.On Tuesday, I reached out again via their website and was told the car was now available, so I booked an appointment to view it on Wednesday at 11:15am. Around twenty minutes later, I spoke to the same representative and moved the appointment to 1:30pm due to work commitments.I left at 12:30 to travel to the dealership, only to receive a call at 1:04pm—while halfway there—telling me the car had been reserved and I could no longer view it. When I explained that I had taken half a day’s leave to attend, the representative became defensive and claimed I was supposed to be there at 11am, which was simply not true.What was most disappointing was the complete lack of understanding or accountability. Rather than apologising or acknowledging the inconvenience and cost to me, they repeatedly said I should have “paid to reserve it” — despite the fact that (a) I was never advised to do so (I have transcripts of our conversation), and (b) they couldn’t even confirm when the car would be back when I first called.Buyer beware: if this is how they treat genuine customers before taking your money, I dread to think what happens afterwards. In hindsight, perhaps I was lucky to find out how they operate before committing to a purchase.bySteven Loveday133Source: Organic

customer booked in for repair 2 weeks ago (16th October) for 27th October, booked there due to courtesy car availability and advised on the issue regarding gearbox. had to take week off work due to having no vehicle and unable to get seen prior. was greeted on day of appointment with courtesy car was unavailable as customer hadn't returned it, was provided different car instead. received a call from site 1.5hrs later advising gearbox was needing to be stripped down to identify issue but courtesy car was to be returned immediately. unable to keep the courtesy car due to it needing to be ready for another customer the following day. was advised they do not have the time to carry out the repair that day but if customer wanted to leave the vehicle then they would get round to it. was then advised to drive the vehicle with the issue until the could see it, has been rebooked for the 6th November with a courtesy car. had to take a week off work unpaid aswell to prevent further wear to the gearbox

Jacob came out of his office as soon as he saw us looking at cars.There were none in our price range, but he found one at Colchester and offered to have it brought to Braintree. Since we were just looking at this stage we declined his offer. He later emailed details of the car which was helpful. Jacob has a friendly manner and were were impressed with the attention he gave us. We have since bought a Skoda.

Excellent service from Jacob

Not accomodating at all, went elsewhere to make a deal.