complaint was originally sent to site on 28th May 2026HiI emailed you at the end of May with the below concern. You responded by asking which Ford dealership the car was purchased from, which I replied to, but have had no reply since? Could you please get back to me regarding this issue, I have seeked further advice from the motor ombudsman who have advised me to contact you once more before taking this any further with them. I am now getting back in touch with you as I have heard nothing from you, if you do not get back to me I will have no choice but to update the ombudsman that I have had no reply and they will take over this matter.Kind regardsKieran StocksSent from my iPhoneOn 28 May 2026, at 18:35, Kieran Stockswrote:HiA car purchased, from yourselves, a blue Ford Focus RS MK3 (2017), registration EX17GKD, which we then purchased in November 2020. We have been informed by the previous owner that the head gasket was replaced by yourselves, so you should still have record of this replacement? Since owning the car we have had to have several replacement turbo oil feed pipes, in which we have receipts for. As this was becoming a concern of mine, I seeked advice from collins performance engineering, in Leeds, who are specialists in Ford Focus RS. They have informed me that the issue is not with the turbo oil feed pipe but with the head gasket being wrongly installed. I have since been to my local Lookers, who I gave this information to, they completed a health check and are in agreement that it is an issue with the head gasket. I have documentation for this. The head gasket leak is directly above the turbo oil pipe and according to Collins performance engineering, this wrong diagnosis of the oil pipe is a common occurrence. The price to sort this issue out, as you will know, is around £3000. I feel that given my car has only done 17,863 miles, this problem should not be happening and the fact that my local lookers are now in agreement that it was never the oil pipe but the head gasket that is the issue and has been going on since the purchase of the car. I have since been in touch with the motor ombudsman who have advised me to contact you regarding this matter, as they think I have a strong case for this matter to be resolved by yourselves. Thank you for taking time to look into this for me and I await your responseKind regardsKieran Stocks

Cust. had an issue on Saturday, car wouldn’t get into 1st gear.AA confirmed it’s a manufacturer fault with the first gear not locking in, and suggested as long as cust. notifies the dlr before midnight of the expiration date, then they'll be covered.Called the dealership about warranty on Saturday, and told expiry date of warranty is 4th of July which was the day of them notifying them - the call was at 12:29pm and is now being told they have no records of the car..She's also now is being told the warranty ended on the 3rd of July, and is now disappointed as she could’ve booked the car with a 3rd party on Saturday that could’ve been done.Cust. was then referred to RAC for an extended warranty, but RAC said it’s the dealership that can arrange the extended warranty.She’s been delayed in time which is frustrating, and not happy with the duty of care or service from the dealership as she’s spent a few hours on the phone with RAC based on misinformation provided by the dealership.Needs confirmation of the terms and conditions of the warranty expiration date, and wants her inconvenience looked into as its delayed her time in getting this looked at by a 3rd party.

Blake was very helpful throughout my search for a new car and made arrangements for me to test drive the exact model car I was looking to buy.

cust had a battery replaced in April last year, the cust is now cust went away for 2 weeks and came back to the battery completely flat,the dealership are wanting the cust to pay for diag and then to buy a new battery. cust thinks this is unfair as the battery is only 14 months old.

Someone called while I was busy at work - name not captured in the message and no follow up email sent. I will call today to enquire but am puzzled by the lack of perseverance to contact me especially when you have my email address and my requirements so you could just answer by email.

I’m not aware anyone has been in contact with me

Lookers were able to look at my vehicle and give me a clear estimate of it's worth.

Many thanks to Blake Hart for having the professional courtesy to call me back , even though his search for a vehicle for me to test drive was not successful . This simple act spoke volumes as I had already contacted approx. 12 other dealers (Ford , Hyundai , Kia) to arrange test drives of models I am interested in. Only to get back static ... Thank You Blake

Dan was great ,Can’t fault him but just part exchange was a joke

The guy who we spoke to was very helpful and was able to offer a price/vehicle that was attractive