Came to take a test drive on the Explorer EV and took this opportunity to have my new Kuga serviced at the same time- Both were completed smoothly and efficiently-

Really helpful & honest.

Helpful, timely responses..provided the info I need.

I am writing to formally request the immediate next steps for the replacement of my vehicle, under the terms of the Consumer Rights Act.I have now been waiting for months for the ongoing faults with my vehicle to be resolved. Despite multiple communications and a significant amount of time, no progress has been made, and the vehicle remains faulty. As you have been given a reasonable opportunity to repair the vehicle and have failed to do so within a reasonable timeframe, I am now exercising my right to a replacement or to refund.

Booked a test drive online at short notice, helpful staff

I contacted many (8) car salesmen, and after checking my spam folder the only reply I received was from Lookers Lookers Ford Chelmsford.

Dear Ford Customer Relations Team,I am writing to raise a formal complaint regarding the way I was treated during my recent visit to your service department. I left the dealership feeling dismissed, disrespected, and genuinely shocked by the behaviour of a member of your front of house staff.To summarise the issue:- When booking my appointment, I made it absolutely clear over the phone that I required an **RAC Platinum Check**, not a standard health check. The staff member on the phone confirmed this and said these checks are booked in regularly.- Upon arrival, I was told by the young lady at the desk that the check was not included and would be chargeable. She then claimed it could only be done alongside a service.- When I explained that I had a service last year and the Platinum Check was not carried out, she insisted I had only had an oil change. Isn't this part of the service regardless if it's the full service or part service? Can you confirm a service was carried out? Perhaps I'm due a refund if it wasn't?I feel at this point she was being Pedantic as and This directly contradicts what I paid.I purchased the Platinum cover from Lookers for £750 when I brought the car.Throughout this conversation, I remained calm, did not swear, and did not raise my voice. I simply questioned why I was being asked to pay again for something that should already be covered. Instead of addressing the issue, the staff member accused me of being patronising, became visibly irritated, and eventually walked off, slamming a door behind her.I was also taken aback when she challenged me for referring to her as a "young lady"—a polite term I used because I did not know her name. She then made an unnecessary comment about pronouns, which felt completely out of place and only added to the discomfort of the situation.This is now the **second or third time** my time has been wasted over this same issue. I have repeatedly tried to get clarity and the correct service carried out, yet each time I am met with conflicting information, inconvenience, and now unprofessional behaviour. I had to leave abruptly because my daughter needed to get to school, and the entire experience has caused unnecessary stress and disruption to my day.Given the repeated inconvenience, the misinformation provided, and the unacceptable way I was spoken to, I believe it is reasonable to request **compensation** for the time and trouble this has caused. No customer should have to chase the same issue multiple times or be treated in this manner.I am requesting:1. A clear explanation as to why my RAC Platinum Check could not be carried out as booked.2. Confirmation of what my Platinum cover actually includes, based on the paperwork I was given when I purchased the vehicle.3. A formal apology for the way I was spoken to and the unprofessional behaviour I experienced.4. Appropriate compensation for the repeated inconvenience and wasted time.I expect this matter to be taken seriously, as no customer should be made to feel belittled or blamed for staff errors or miscommunication.I look forward to your response.Kind regards,Gary07525493172

Hello I got an email from yourselves ,which say`s (Thank you for enquiring with lookers Ford Chelmsford) & survey to give you feed back ,But I have not made an enquiry to yourselves,Could you please explain about the email that you sent me , and how you got my email address!

cut purchased an insurance along with the purchase of the vehicle for minor scraps and scratches. This would be with premier solutions, ther cust was given with a premium rate number and has to pay £6 it wasnt until had called to advise of this that he was then given a local call number and would like this investigated and a least a refund for the calls.

Good morningI am the owner of a Ford X-max motor vehicle EX68 VDP.Earlier this year I received a recall letter from Ford stating that they had problems with faulty brake pipes. I booked my vehicle in for the work to be completed on 21st April 2026, at Lookers Chelmsford..Either 2 days or the day before I was contacted by Lookers cancelling my appointment, stating they couldn't get the replacement part. We re-arranged for the 21st May 2026.My wife was driving the car on Sunday 03 May 2026, when the brakes completely failed. because she was driving slowly she was able to limp the car back home. It's quite unimaginable if the brakes had failed when we were driving at any speed on a motorway for example. When she got home, we could see that the brake pipe had failed and there is now brake fluid on my block paved driveway, which as you will be aware is difficult if not impossible to get off (see attached photo). The vehicle is now no longer drivable.I contacted Lookers Chelmsford earlier this morning, as I wanted to arrange for my vehicle to be collected and taken into Chelmsford for the work to be completed. I spoke to very helpful young lady Paige who told me that Lookers, Chelmsford do not have a flatbed truck to pick up the vehicle.I am disappointed with this situation for the following reasons:1. I had booked my car in with Lookers as requested. Which was cancelled by lookers as a part could not be sourced.2. My car is now not drivable.3. My driveway is damaged.I am now expected to get the car to have the brake pipe replaced at Lookers at my expense. If the brake pipe had been replaced as arranged on the 21st April then I would not be in my current position.Whilst I understand that sometimes some spare parts are difficult to source, I can't believe that brake pipes full within this category, as every car needs them and the recall was from Fords, who presumably made sure there was sufficient parts available.Can you please give this your attention so that I can get my car to your services department and what can be done about my stained driveway.Thank you for you help in this matter.Colin Egleton