Malik is an excellent and accommodating sales assistant

Any questions I had were answered thoroughly. I am happy with my visit.

My RRS came in for a simple security upgrade to Lookers, Chelmsford and I was loaned a courtesy car. I received a telephone call to say my car was ready, I queried whether it had been valeted and was assured that it had. I arrived at the dealership to see that my car had not been cleaned. I raised this with the Service Agent (Beth) who apologised and said if my wife and I wanted to have a coffee, she would arrange for the clean and it would be ready in 15 minutes. At least half an hour passed, so I asked to see what was happening to then notice that my car had not moved from the forecourt and hadn't been cleaned. Transpired that when attempting to move my car the cleaning staff had snapped the key in my steering lock - not sure what the staff were doing for half an hour but nobody told me what had happened and we were just left hanging around, what's more, Beth had completely disappeared and I never did see her again! When eventually they did tell me what had happened I told them there was a spare key on the other set of keys I had brought into the dealership that morning. I then had to return home in the courtesy car, whilst they arranged to clean the car and have a new key cut locally, after which it was returned to me. All in all a complete waste of our valuable time which had the staff had the decency to communicate with me, would have been resolved very quickly.

We were dealt with by Andrew Gilbey who was very knowledgeable and helpful, being very clear with all of the information we needed. We visited a number of different car showrooms and Andrew stood out for his knowledge, care and attention.

Maddock was quick to call me back, and arranged the test drive quickly for the day and time I could do. On the day he was very helpful and explained the car thoroughly before I went on my test drive. He was excellent.

Danny made us feel welcomed, he provided all the information we asked and then some. I wasn’t ready yet for a car but I know where to come when I am. Thank you

My request for a test drive of the Kuga Active was easy to arrange and was all set up when I arrived the following day. James accompanied me on the test drive and afterwards was very patient and clear in his explanation of the attributes of the car and answering my questions.

The original online advert was misleading as it suggested a retail sale and contract hire with thd retail sale price significantly below list price. Once the sales assistant clarified that, it became apparent that the offer was not as good as initially thought.

Quick and friendly response

Found the most beautiful car getting all the paperwork sorted and i could get the car in two weeks then was told i couldnt get it as DLA had changed toT A was so gutted plus the gearbox had just gone so costing me £2200 to get it fixed so stayed home and cryed all week thanks james xx